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“Attention! Fraud!”

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Sultan's Eye Comfort Hotel
Ranked #980 of 1,141 Hotels in Istanbul
Novosibirsk, Russia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Attention! Fraud!”
Reviewed 18 April 2013

Be careful with this hotel! They make a reservation via Booking.com and even can show you your room where you will live, but when you will come to the hotel, suddenly recepsionist tells your that "hotel is full" and offers you another hotel (Apex hotel), which is affilated with Sultan Eye. Attention! They take double pay for both hotels. Second hotel your pay immediately and first one will take your booking fees for cancellation next day. After that both hotels will blame each other, but you won't back your money. It is criminal gang!

Room Tip: Never book this hotel, even if you do not have room for this night. Better to go to any hostel.
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  • Stayed April 2013, travelled as a couple
    • Value
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Helpful?
5 Thank Valery007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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71 reviews from our community

Traveller rating
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    17
    12
    8
    16
See reviews for
8
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Istanbul
1 review
Reviewed 11 November 2012

the hotelier makes fool of asians,
so if you,re an asian avoid this hotel.
besides the hotelier, other people are nice and breakfast was ok.

location is very good for tourism

  • Stayed November 2012, travelled with friends
    • Value
    • Location
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Review collected in partnership with Easytobook.com

Helpful?
Thank gabriel m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Istanbul hotels

Constanta, Romania
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 November 2012

We booked a room via a booking website and managed to get a double room for 3 nights at the price of 90euro. One day after the reservation another friend decided to join so I called the hotel asking if we could change the room to a triple, they said yes and for an extra charge of 30euros in total. Once we arrived there the desk clerk told us he didn't know anything about the extra person and if we wanted that change it will cost us 90 euros more. This was the bitter taste of the whole experience. On the other hand the location of the hotel is very good (walking distance to important landmarks, a metro, the Bosphorus) and the neighbourhood is quiet. The breakfast is really basic and the rooms are not all that clean. If you are not picky this is a good hotel as far as money-value goes, but as far as I am concerned next time I visit Istanbul I will search for another one.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alex w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
s
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 17 October 2012

I booked this hotel with booking,it was a good offer,3 night in a double room for 100 euro.
I said to myself,it could be bad but for this price...
Well... The hotel is near rhe blue mosque,is very small and dirty. The room was small too,stinked really badly,also the bathroom. The water on the floor of the shower waslike a pool,stinky pool.
They changed the duvet the first day for two that were even more dirty.
Breakfast was poor,with just 4 tables.
The staff was extremely unpolite,except for the women. They tried to charge me 10 extra euro for each ticket for the airport. I asked them cause i thought was easier but i figured out that the same shuttle at the same time was half price in all the other hotel.
I think this people is just rude.
I won t recommend this hotel to anyone,but probably you can find even worste

  • Stayed October 2012, travelled with friends
    • Value
    • Location
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Helpful?
2 Thank katinkapreto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
207 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
Reviewed 5 July 2012

Booked one night here as arriving late from Ankara only to arrive and be told they had overbooked so only had single rooms left. The single room was about the size of a coffin with a perspex wall between the bed and the bathroom. The was no room down the side of the bed to walk so had to climb into bed from the base and could not put suitcase at base of bed as door wouldn't close so left that in receptionand only took clothes needed for next day into room.

The bathroom had a toilet that you had to sit on sideways as your knees cracked the wall if sitting correctly and had a shower that to get to you had to siddle around the toilet bowl.

Breakfast was the best part of the stay as it was at least downstairs at a table where you could stretch your legs and the coffee was hot.

Would not recommend a stay here even if last place in Istanbul.

Room Tip: Look elsewhere Konak up road for 10L more and comfortable rooms with bath.
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  • Stayed December 2011, travelled with friends
    • Value
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Helpful?
1 Thank tumbuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grenoble, France
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 May 2012

We had a terrible experience with this hotel.
we booked through expedia a very nice looking room at STONE HOTEL for an expensive price of 269 euros the first night and 120 the next 2 nights.
we arrived at the hotel, not to say the Taxi driver did not find the hotel, he was so lazy ... istanbul traditionnal ...
so we arrived at hotel and the receptionnist tells us the hotel is full unexpectedly and say that they have nice suite room in a "friend" hotel. we wait here one hour just to figure out and then they take us to this very nice hotel named sultan's eyes ... and ...
the room is the worst I have ever seen in my life maybe worth 30 euros. So tired we take it but this is a real scam.
after some inquiry, we figure out the hotel price (of SULTAN EYE's ) is really 90 euros that we paid 269 euros at STONE HOTEL.
So please be very careful with those scammers

Room Tip: rooms are bad
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  • Stayed May 2012, travelled with friends
    • Value
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Helpful?
4 Thank Christian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paris
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 May 2012

A shoddy, dirty hotel, situated 2 or 3 streets behind the blue mosque. A place where you pay the total amount of your stay before you even get to see your room.
If you like spacious rooms don't go here!! You'll be offered a cupboard that you couldn't swing a cat in for 120 euros! Leaky faucets, decor that would make you want to scream, all in all a not to be lived experience!
There must be two Sultan's eye hotels in Istanbul 'cause if not the term comfort in this one is a joke!

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank rose409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sultan's Eye Comfort Hotel

Property: Sultan's Eye Comfort Hotel
Address: Cankurtaran Mah. Akbiyik Cad. Bayram Firini Sok. No:8 Sultanahmet, Fatih, Istanbul 34400, Turkey
Region: Turkey > Istanbul > Sultanahmet , New City / Taksim
Amenities:
Beach Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:3 star — Sultan's Eye Comfort Hotel 3*
Number of rooms: 10
Official Description (provided by the hotel):
A stay at the Sultan's Eye is an exceptionally pleasant experience. Historical atmosphere and quality service are combined with an address in the heart of the city. Sultan's Eye brings you much more than just a vacation and will give you one of the best Istanbul memories. ... more   less 
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Also Known As:
Sultans Eye Comfort Istanbul

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