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“Excellent Hotel for Business Trip”

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Steigenberger Hotel Maslak Istanbul
Ranked #192 of 1,129 Hotels in Istanbul
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent Hotel for Business Trip”
3 of 5 bubbles Reviewed 14 June 2014

I stayed in Sheraton more than a month in two trip bit long stay and i get bored over here especially in weekend there is nothing around or in hotel other than business (no entertainment, no good restaurants and very limited choice in hotel menu).

The hotel itself is nice but in need of a bit of a refurbishment. Hotel staff are very friendly and very helpful, the best part of my stay was morning breakfast time and Mr Vedat is doing a great job over there to give you great service to start your positive day, he take care of your preferred sitting area and make sure you are getting best class service there. Great Job Vedat.

There is one more person who help me a bit to accommodate my reservation request Ms. Eser Tekinsoy Asst.Reservation Manager, due to business center hotel is always full however Eser helped me every time to secure my place, however being SPG preferred gust i didn't find any special treatment (no discount even for long stay, no complementary service like SPA) even when i asked for one extra water bottle they told me to use mini bar, to provide log in details every time you wanted to use the internet was frustrating.

This hotel can make great business if they can add few more restaurants and entertainment like night club etc.... as there is no competitor around :-)

Room Tip: Corner suites are large and sunny
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vijay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, 18 June 2014
Dear Vijay M,

Thank you very much for your feedback that you have shared in Trip Advisor following your stay in Sheraton Istanbul Maslak.

Sheraton Istanbul Maslak is located in a business area which is all global company offices located around. We receive mostly business travelers. Our location is very convenient and the metro is 5 minutes by walking for them. On the other hand our location is near by Bosphorus indeed business plazas with access to city by metro and shopping centers around the hotel.

Also we thank you very much for your excellent feedback which we shared with our team specially Ms.Eser and Mr.Vedat. It is always rewarding to read such a comment. We will continue to pass on our passion for excellence to our guests.

We look forward to welcoming you back to the Sheraton Istanbul Maslak in the near future.

Warm regards,

Secil Gurel
VIP & Club Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,242 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (141)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 11 June 2014

The hotel is very conveniently located and getting around that part of the city proved less troublesome than I'd expected. The hotel itself is nice but in need of a bit of a refurbishment. The main reception is a bit dark and dreary and with only one restaurant with a limited menu there's no real choice for dinner apart from going out. On the other hand the staff were all friendly, helpful and very welcoming. Having to provide log in details every time you wanted to use the internet was frustrating.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gordon1745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, 18 June 2014
Dear Gordon 1745,

First of all we would like to thank you for taking the time to convey your comments on TripAdvisor survey regarding your recent experience with the Sheraton Istanbul Maslak.

It was such a pleasure to read your positive comment regarding your stay.On the other hands through the guidance of your feedbacks we are able to see and eliminate the mistakes in our control mechanism which is the first step towards improvement of our services.

We appreciate your patronage and we look forward to welcoming you back in effort to provide you the level of service you expect from our hotel.

Kind regards,

Secil Gurel
VIP & Club Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 June 2014

the hotel is very warm and convenient, the staff was efficient, our requests were all responded whithin short time. staff was very helpfull with every information needed. the rooms were large and well equipped. i would especialy like to mention the good and wonderful service received from Ms. Eser Tekinsoy Asst.Reservation Manager, who was so helpful before and during my visit. well done.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lily A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, 18 June 2014
Dear Lily A,

We were delighted to hear that you enjoyed your stay and to share your feedback on your experience in TripAdvisor web page.

Thank you very much for your excellent feedback which we shared with our team specially Ms.Eser Tekinsoy. It is always rewarding to read such a comment. We will continue to pass on our passion for excellence to our guests.

We hope to welcome you back on many more occasions and provide you with the finest Turkish hospitality at the Sheraton Istanbul Maslak Istanbul.

Best regards,

Secil Gurel
VIP & Club Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guadeloupe
Level Contributor
81 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 4 June 2014

Really good staff at the front desk and the restaurant. Helpful, pleasent and cheerful.

Loved the breakfast. Large selection of local cheeses, fruit and hot dishes. Dont expect bacon and eggs though.

Room huge, but like the hotel, needs a refurbishing i feel. Towels fraying around the edges, and batroom a little dated, though relatively clean.

Hotel is very well situated if you have business at the University. It is also on the metro line into town. Otherwise it is a little off the beaten track.

Pleasent stay all considered.

  • Stayed May 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Dave Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, 18 June 2014
Dear Dave Y,

First of all thank you very much for your feedback that you have shared in TripAdvisor following your stay in Sheraton Istanbul Maslak.It was such a pleasure to read your positive comment regarding your stay ,nothing can be more gratifying than favorable comments from our guests.

Your satisfaction and comfort are our first priority.

We look forward to welcoming you back to the Sheraton Istanbul Maslak in the near future.

With my best regards,

Secil Gurel
VIP & Club Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Turkey
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 28 May 2014

The feedback received from our colleagues and the participants that attended to our events at Sheraton Maslak was always positive. In addition, we highly appreciate the representatives for their prompt response to our requirements with proactive attitude and helpful suggestions. We would also like to underline the fact that our communication with the hotel team was outstanding, all reports and needs were successfully discussed and delivered in a timely manner. For this congress which was held during May 09-10, We would like to speacially Thank to Teslime Kartal, Semra Şenel, Oya Fanuscu, Ersin Duru, Onur Azeloğlu, Hilal Oytun, Faruk Bektaş, Yasin Erol, İbrahim Şıldır. We highly recommend Sheraton İstanbul Maslak Hotel

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eray S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, 4 June 2014
Dear `Eray S`
We are delighted to receive your positive comments as nothing can be more gratifying than favorable comments from our guests.

I thank you very much for your excellent feedback which I shared with Sheraton Istanbul Maslak team. It is always rewarding to read such a comment. We will continue to pass on our passion for excellence to our guests.

I hope to welcome you back on many more occasions and provide you with the finest Turkish hospitality at the Sheraton Istanbul Maslak Hotel.

Best regards,

Ulku Kizilkaya
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

Refurbished room was very good and all staff helpful. Restaurant gave excellent service and the quality of food was similar to other European hotels.Main reception could do with upgrading. Internet gave some issues with the logging on process.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, 4 June 2014
Dear `Steven N`

Thank you very much for your feedback that you have shared in Trip Advisor following your stay in Sheraton Istanbul Maslak.

Sheraton Istanbul Maslak is located in a business area which is all global company offices located around. We receive mostly business travellers. Our location is very convenient and the metro is 5 minutes by walking for them. On the other hand our location is near by Bosphorus indeed business plazas with access to city by metro and shopping centers around the hotel.

I was sorry to hear that you were not satisfied internet access, our IT and Technical Service team have taken this feedback on board and will ensure that they try to their best our guests request and room comfort.

I eagerly look forward to welcoming back to offering you our undivided attention to provide you with the finest Turkish hospitality at the Sheraton Istanbul Maslak Istanbul.

Best regards,

Ulku Kizilkaya
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ankara
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 27 May 2014

The basics are ok, if you will just use your room to sleep or get some work done but hotel needs renovation. The Club Lounge was one of the worst I have experienced in Istanbul. Try the main restaurant for breakfast, where the servic staff is attentive and friendly. You will need a new password for wi-fi every time you are in the lobby. Location is good if you have to visit financial institutions.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ulug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, 4 June 2014
Dear `Ulug`,

First of all, we would like to thank you for choosing Sheraton Istanbul Maslak for your accommodation need in Istanbul.

We would like to thank you for taking the time to convey your comments regarding your experience with the Sheraton Istanbul Maslak. Your willingness to share your thoughts with us is genuinely appreciated.

Your comments have been reviewed by the hotel’s management and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future.

Again, please accept our sincere apologies. We will be delightful to have a chance to apologies you face to face.

Please let us to know your next trip to Istanbul.


Kind regards,

Ulku Kizilkaya
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Steigenberger Hotel Maslak Istanbul

Property: Steigenberger Hotel Maslak Istanbul
Address: Buyukdere Caddesi 233 | Ucyol Mevkii. No. 233 Maslak, Istanbul 34398, Turkey (Formerly Sheraton Istanbul Maslak Hotel)
Region: Turkey > Istanbul
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#147 Luxury Hotel in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:5 star — Steigenberger Hotel Maslak Istanbul 5*
Number of rooms: 305
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Ebookers, Traveltool, S.L.U. and HotelQuickly so you can book your Steigenberger Hotel Maslak Istanbul reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Istanbul
Istanbul Sheraton

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