My boyfriend won a trip to Istanbul for a week and we stayed at the Hotel Grand Washington.
We were really excited with the idea to stay in a 4**** hotel for the first time and were looking forward to staying at this place after seeing the pictures on the website.
We were quite happy at our arrival, the welcome at the reception was nice.
The room was small but clean and tidy.
The view from the restaurant is amazing and we watched stunning sunsets.
The food was ok.
But then, you realised that the staff doesn't really speak english and is not helpful enough.
The servers at the restaurant are even rude. No smile, they don't speak to you when cleaning away the dishes, we were even asked to pay one night although all dinners were included in the price.
Overall, we were expecting a better customer service for a 4**** hotel.More
- View hotel deals
- Free Wifi
- Bar/Lounge