This is only the second negative review I’m writing, and this hotel deserves it to the moon and back. When I was booking with them, seeing all these amazing critics, I wouldn’t imagine what could possibly happen. We were given room 108. We arrived at midnight, and we saw that the room was too close to the street. I walked down to reception, and asked very politely the employee at shift to change our room if possible. He replied in a way that you could tell he just didn’t want-didn’t care to help, that “we are full”. But we hadn’t seen the big picture yet. At 6 am or sth like that, the tram begins it’s routes. And our room was right above the tram stop! We could hear every three minutes the tram arriving, leaving, tootling, sometimes even the “lady” anouncing the stops saying her “poem” . We could hear in detail the passengers waiting at the station, talking, laughing, whatever. Though our room was sure the closest to the station, perhaps only 4-5 metres away (taking on account not only the length distance but also the height distance) only divided by a single wall, most of this hotel’s rooms are on the same side as our room. So I don’t know how anybody on this side gets to sleep at all. It really is hard to sleep under these circumstances. I managed to sleep a little, my wife didn’t at all. In the morning, she didn’t even want to go up for breakfast, her nerves were so tensed. I reached out to the reception, were I found a very kind man in shift. He cared for us and attempted to help us. He supplied us with two options to change our room. He even let me have a look inside one of these rooms, whose clients had only a little while ago left, in order to see if it was meeting our needs. I decided that room 205 would be in place to accommodate us, since it was on the other side of the street. So I agreed with this kind man to move to this room. We left our luggage in 108, left for sightseeing, and agreed with this man in charge that the hotel’s staff would move our luggage to our “new” room, 205. We never made it to 205 though. After many hours, around 9 pm, we returned back to the hotel. The “we are full” guy was again in charge, like the night before. I assumed that shouldn’t be of a problem, since we fixed all problems in the morning. But no: (!) I walked to reach the counter, and said to him that we are at 205. He looked at me with a face of curiosity and tried to say sth so I immediately said that “we have arranged this with the hotel manager in the morning, we changed to 205”. He disagreed. He reached out to the phone, called somebody (I assume the kind man in charge in the morning shift) and talked to him in Turkish for a full 3 minutes. I wonder what there was to say for so long, considering what he told me afterwards. He told me that 205 was not available. It was full, and there was no way to be given to us. He said that the man in charge in the morning made a mistake. 205 was occupied. “But I got into this room myself, I saw it, I used the room card, the guests had only checked out, the room was empty”. “Yes, but there was a reservation, and he (the morning shift) made a mistake. It was his mistake but 205 is not available”. I don’t know if he was lying, whose fault was it, if there was a misunderstanding between the hotel’s stuff, whatever. Tragic first night, tragic second night. We left the hotel and started wandering around with my wife, with our luggage at hand, to find a new hotel to stay. We only payed for the first night, and to their credit they didn’t charge us for the rest of our booking (perhaps if it has not been the hysteric response of my wife when I explained her what happened, that this guy wouldn’t be so generous and would have insisted to the terms of the initial booking). Apart of all that, I have to say that 1) this hotel is in very good location, close to Agya Sofya, Blue Mosque, Sultan Hammam and in excellent walking distance of pretty much many interesting things. Tram station is also very close (loool) to the hotel, you can go anywhere. 2) Poor breakfast. But I assume this was not their fault at all since, from what I’ve heard, perhaps the most Istanbul hotels offer insufficient breakfast.…