We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing”
Review of W Istanbul

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
W Istanbul
Ranked #121 of 1,160 Hotels in Istanbul
Certificate of Excellence
Reviewed 21 September 2013

Disappointed from our recent stay there. The room had a strange smell, no character. Our windows overlooked a neighbouring building although we prepaid for a room with a balcony. We arrived 5mins late for breakfast and weren't let to eat although the food was still out. On the plus side the beds were comfortable and the showers were great; but that didn't make up for poor service and an overpriced hotel.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Hariskyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Songul A, Public Relations Manager at W Istanbul, responded to this reviewResponded 4 October 2013

Dear W Guest,

Thank you so much for sharing your feedback with us about your recent stay in our hotel.

We are so sorry that your room didn't meet your expectations, please inform us a few days earlier of your next visit so we can allocate a room with balcony. It is true that our W beds are unique and comfortable wich you can provide at the W Stores.

We look forward to welcoming you back for a second chance to show you that you are exactly what we are looking for as a guest.

Thank you for your constructive comments and cooperation.
Warmest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,412)
Traveller rating
Traveller type
Time of year
Language
  • More languages

694 - 700 of 1,413 reviews

Reviewed 19 September 2013

The W is the pioneer and leader of the stylish opulence of "large boutique" hotels that other competitors have been rushing to copy in the last few years. I've stayed in the W of Seoul, Singapore and other cities and have been wowed, and they are ranked highly in those countries' tripadvisor. I was surprised this W is languishing at #187

This W is not a tall steel and concrete hotel structure, but rather, refurnished from some old flats in old town Istanbul. This sounds cool on paper but has certain limitations, later on that. Check-in was ok, and you'll have time to admire the luxurious quirkiness that the W has been known for. There's a small cactus plant at the reception shaped like a W

This hotel only has 4 floors and i didn't expect to get the lowest since I'm a gold member, but got it anyway. It's bad enough this hotel probably has no view of the Bosphorus, but to be stuck in the basement is another thing altogether. Sure, the room is classy with purple lights and weird contraptions, but both the small door leading to a tiny courtyard and the small window didn't light much light in. And it appears the 2nd floor rooms can look into my room, so i had to use the curtains, not letting the little sunlight in. At least they have my needed basics - shower and flat screen. Wifi in the room was also ok. 1 disingenuous move though, was to prominently display an overpriced large bottle of water by the bed, while the complimentary small bottle was discreet at the sink area

Room service was below par. The grilled chicken was burnt, and the truffle pizza barely had a truffle scent and it was so blah a dough. If you want to overprice , at least wow like the other W's

Breakfast was underwhelming too. Small space and selection, and not even an egg station

The gym was also small and unmanned. Like my room, the gym also had a few small windows, not letting much light in, and not inspiring to work out in. There's no pool or sauna in the hotel too apparently

I reserved a hotel limo for my ride to the airport. While I was willing to accept the usd120 tab, i apparently won't get my money back if I cancel within 6 hours before the ride. Of the 300 hotels I've stayed in, this is a first

While I think this hotel should be ranked much higher than #187, top 10 or 20 might be a stretch though



Stayed: September 2013, travelled on business
Thank bcheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baris B, Guest Relations Manager at W Istanbul, responded to this reviewResponded 4 October 2013

Dear W Guest,
Thank you so much for sharing feedback about your recent stay in our hotel.

We are so glad and honored that you've enjoyed the hotel and surrounding facilities.
About the inconveniences. The building itself is a heritage from Ottoman Empire and protected by law against any major modification. Being in the center of Modern Istanbul with the taste of history has those small prices you've mentioned. But as you know, about the pool and other facilities we have our complimentary Insider Accesses to city's hottest spots to enjoy the pool or drinks.

Hope to welcome you back into our hotel at the nearest future.

Warmest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2013

W Istanbul
Good:
A very nice boutique hotel in the Besiktas neighbourhood. Staff was amazing - highly professional and helpful. I particularly want to emphasize

fantastic concierge, who helped us book restaurants, get into clubs and even provided us with 50 USD vouchers to get onto 360 Suada pool (must

visit in IST). Rooms are nice, modern, posh and well equipped. I particularly liked the Bose sound system. Quite unique to find 600 EUR sound

system in the hotel. Being SPG Platinum I got both upgrade and free breakfast. Breakfast was very good, well stocked with plenty of choice.
I also had 2 dinners in the hotel (restaurant on the 2nd floor) - food was amazing, traditional Turkish, although somewhat overpriced.
Gym is small but tidy and enjoyable to train. It would be nice if it was bigger though. Internet access worked great, high bandwidth, no issues.

Bad:
Gym should be bigger for the hotel of such profile.

Ugly:
Transfer from the airport to hotel was 120 EUR - bloody rip off.

Room Tip: If you're up to spending a day at the pool ask concierge to provide you with 100 Lira voucher to...
See more room tips
  • Stayed: September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank orhankhopar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baris B, Guest Relations Manager at W Istanbul, responded to this reviewResponded 4 October 2013

Dear W Guest,
Thank you so much for sharing feedback about your recent stay in our hotel.

We are so glad and honored that you've enjoyed the hotel and surrounding facilities.

We look forward to welcoming you back into our heavenly property & city!
Warmest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2013

Not sure if I can really put my finger on what exactly doesn't work about this hotel. We upgraded to a cabana room and thought the concept was good, although the room itself is very oddly configured and has strange decor and lighting system. It's not that we aren't in their target demographic; we are. The piped music resembles that played at a night club. Most of the staff are good but the younger guy on reception always looked frantic and on more than one occasion came across as terse. Overall quite a strange hotel and experience - not pleasant as expected - which leaves me thinking better to try elsewhere next time.

  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baris B, Guest Relations Manager at W Istanbul, responded to this reviewResponded 19 September 2013

Dear W Guest,
Thank you so much for sharing your feedback with us about your recent experience in our hotel.

We are so sorry that the concept of our brand didn't meet your expectations but we are known to keep it always up to date and new about our culture of service.
A young team is almost the biggest part of it. We look forward to welcoming you back for a second chance to show you that you are exactly what we are looking for as a guest.

Thank you for your constructive comments and cooperation.
Warmest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2013

This property is in an upscale neighborhood of Istanbul. This was our first trip there. It is in the newer section of Istanbul so you will have to take a taxi or the metro to the old town. Either was fine. The metro was a 15 minute walk but safe and easy.
Very close to the Bosporus and some great restaurants on the dock. Easy to take a ferry to Asia side. The concierge, Cim, was great. And the staff in general was very great- friendly and helpful.
Overall, we loved Istanbul and the W

Room Tip: If this is your first trip to Istanbul, you cannot go wrong with this hotel
See more room tips
  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Txcommonsense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baris B, Guest Relations Manager at W Istanbul, responded to this reviewResponded 19 September 2013

Dear W Guest,

Thank you so much for taking time to share your feedback with us about your recent stay in our hotel.
We are truly happy to hear that in-hotel and surrounding facilities were meeting every need of you and your accompanies.

Look forward to welcoming you into our heavenly city and property,
Warmest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2013

We have stayed at many W hotels around the world and each has a unique and seperate appeal. This W is particularly different. Our room was quite nice however the layout was strange. You walk in to an open space with many doors each containing something different. One a closet, one the sink, another the toilet and still another the shower. We booked this room because it has a walkway to your own personal giant cabana which was fantastic! The perfect place to lounge on a lovely evening. The staff was helpful, however the concierge sent us to a horrible crowded waterfront when we asked about somewhere local to get some snacks and drinks. He should have sent us right next door in front of the hotel where we had a fantastic lunch the following day. Although the wifi is "free" that is only in the lounge or bars, you have to pay to get it in your room. In addition the rooftop bar was lovely, but their drinks were over the top! I ordered a Long Island Iced Tea which cost around $25 and was the smallest portion of this drink I had ever seen. All in all it is a good location and a lovely hotel if you get the balcony room. You just need to be aware of the quirks of this place.

Room Tip: A Marvelous room is definitely the way to go. The Cabana is fantastic!
See more room tips
  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Adrienne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baris B, Guest Relations Manager at W Istanbul, responded to this reviewResponded 19 September 2013

Dear W Guest,

Thank you so much for taking time to share your feedback with us about your recent stay in our hotel.
We are truly happy to hear that in-hotel and surrounding facilities were meeting every need of you and your accompanies.

We are sorry that the bathroom didn't meet your expectations but open bathroom is a part of global W standards.
And we hope that we can make it up to you for the crowd in the restaurant. It's one of the most popular dining places in town with the most amazing view. Next time, we'll be amazing you with a different concept.

Look forward to welcoming you into our heavenly city and property,
Warmest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2013

The W in Istanbul is an incredible hotel. The design of the rooms and the bars are quite psychedelic but nevertheless very pleasant. We stayed there for business and the location is just perfect. Rooms are spacious , plenty of atmosphere at the restaurant /bar.
Nice place and quite cheap in comparison to other hotels of the city

  • Stayed: March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TheGastronomist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baris B, Guest Relations Manager at W Istanbul, responded to this reviewResponded 19 September 2013

Dear W Guest,

Thank you so much for taking time to share your feedback with us about your recent stay in our hotel.
We are truly happy to hear that in-hotel and surrounding facilities were meeting every need of you and your accompanies.

It's obvious that you're liking the W concept,
Look forward to welcoming you into our heavenly city and property,
Warmest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Istanbul hotels
Besiktas
Shangri-La Bosphorus, Istanbul
Shangri-La Bosphorus, Istanbul
#58 of 1,160 in Istanbul
778 reviews
Beyoglu
Gezi Hotel Bosphorus
Gezi Hotel Bosphorus
#133 of 1,160 in Istanbul
658 reviews
Besiktas
Swissotel The Bosphorus
Swissotel The Bosphorus
#68 of 1,160 in Istanbul
507 reviews
Show Prices
Show Prices
Show Prices
Besiktas
Turkuaz Suites Bosphorus
Turkuaz Suites Bosphorus
#144 of 1,160 in Istanbul
186 reviews
Besiktas
The Ritz-Carlton, Istanbul
The Ritz-Carlton, Istanbul
#56 of 1,160 in Istanbul
1,364 reviews
Besiktas
Conrad Istanbul Bosphorus
Conrad Istanbul Bosphorus
#66 of 1,160 in Istanbul
2,274 reviews
Show Prices
Show Prices
Show Prices

Been to W Istanbul? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W Istanbul

Address: Suleyman Seba Cad. No: 22 | Akaretler, Besiktas, Istanbul 34357, Turkey
Region: Turkey > Istanbul > Besiktas , New City / Taksim
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#52 Spa Hotel in Istanbul
#93 Business Hotel in Istanbul
#93 Luxury Hotel in Istanbul
#114 Romantic Hotel in Istanbul
#168 Family Hotel in Istanbul
Price Range: £77 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — W Istanbul 5*
Number of rooms: 140
Official Description (provided by the hotel):
The W Istanbul Hotel is in the centre of the historic Akaretler Row Houses, an upscale neighbourhood filled with restaurants, cafes, and design & art galleries. W guests can explore the authentic and local area of Besiktas and the upscale shopping district of Nisantasi. 140 guestrooms and suites in W Istanbul carry the soul of both history and contemporary luxury. Marmara marble, Ottoman patterns, and lighting to experiment along with your mood. Rooms and suites with gardens, terraces or cabanas adorned with flat-screen TVs, the signature W bed and stylish luxuries. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Southall Travel, Ctrip TA, TripOnline SA, Expedia, Hotels.com, HotelsClick, Ebookers, Evoline ltd, Cancelon and 5viajes2012 S.L. so you can book your W Istanbul reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w Istanbul Hotel Istanbul
w Hotels Istanbul
w Hotel Istanbul

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing