This was my 4th or 5th stay here, as it's a good location for the business I have in town. I have put up with the niggles before (sink in the cupboard in some rooms and can't get the light off etc), but this stay was awful.
My room this time was better, larger with a proper bathroom on the 4th floor, but when i returned to it at 11.30 it was filled with pounding disco noise coming from somewhere. Called recption, they promised to look into it. 15 mins later called reception again, they had 'looked into it' but couldn't tell where it was coming from. I asked them to send up earplugs. Another 15 mins I call again, the earplugs are 'on their way up'. 12.30 am, call again and ask for the duty manager, he says they have no earplugs in the hotel, I ask to change rooms. They send someone with a key to another room to move me, who makes it seem like they are doing me a favour and are upgrading me.
When i checked out in the morning, there was no apology even then, despite it being clear from my bill that I had had to move rooms late at night.
So not only was the noise bad, but so was the service in trying to deal with it.
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- Also Known As:
- w Istanbul Hotel Istanbul
- w Hotels Istanbul
- w Hotel Istanbul