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“Outstanding Hotel” 5 of 5 bubbles
Review of W Istanbul

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W Istanbul
Ranked #123 of 1,121 Hotels in Istanbul
Certificate of Excellence
Newcastle, New South Wales, Australia
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Outstanding Hotel”
5 of 5 bubbles Reviewed 1 June 2014

Truly amazing like all other W's of the world staff are so professional the rooms are magnificent and the ambiance of the hotel overall is superb, we asked for ice something simple several times even something this small a request turned up in minutes.The bed was the best I have ever slept in.
The hotels are so well designed the architects and the owners should be very proud of themselves.
Well done W

Regards
Greg Bottle

Room Tip: I stayed in room 203 it also had a little bridge out the back of the room which crosses to a superb...
See more room tips
  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Koray K, Guest Relations Manager at W Istanbul, responded to this review, 5 June 2014
Dear Greg,

I'd like to thank you for staying with us during your recent visit to Istanbul and for taking the time to review your stay with us.

I am delighted that you enjoyed our design concept, w lounge and atmosphere overall. It's always amazing to hear lovely comments about our design concept.The design of the W Istanbul was inspired by the Ottoman empire with a blend of modern architecture.Jewelbox concept is felt all around the W from lifts to welcome desk.

It is truly fabolous to hear your amazing and thankful comments about your stay.That will always inspire us to go with great W standards.

It would be a pleasure to welcome you back to W Istanbul again in the future.Should you have any further needs or request , I will be here to assist you.

Warmest Wishes,

Koray Kendir
W Insider
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,341 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (235)
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Canada
Level Contributor
147 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 bubbles Reviewed 31 May 2014

I maybe a bit uncool, but frankly, W in Istanbul was a disappointment

Pros:
- Good location to discover the city, but also for business
- Good breakfast

Cons:
- Dark ambianjce, with black, chrome and red colours which may sound cool but feels like the insides of an iPad and gives out a cold vibe
- Rooms are not very practical, bed is way too soft, and there is only one electric plug in the whole room.
- The hotel structure is a mess, for example there is one lift at the front which goes only to the restaurants, but this is by no way signalled, so one can spend minutes trying to activate it by his keycard. The actual lifts to the rooms are hidden in one of the many narrow corridors

All-in-all, one can find much better places in Istanbul, even nearby

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Miki D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Koray K, Guest Relations Manager at W Istanbul, responded to this review, 2 June 2014
Dear Miki,

Thank you for choosing to stay at W Istanbul and for taking the time to post a review of your recent stay.

I am however concerned to learn of your challenges during your recent stay with us. We are taking immediate steps to address the deficiencies with our associates and want to assure you that these types of occurrences are rare and do not reflect the level of service we aspire to.

The decor, furnishing and amenities were carefully selected to exacting standards of W's worldwide.Our overall concept has been based on a jewelbox design.Designed dark and glitter, the welcome area was a part of that extra ordinary concept.

Once again, thank again you for taking the time to share your feedback. I sincerely apologize for the inconvenience, and I look forward to speaking with you directly in further detail about your experience with us. It is certainly with great pleasure that we take every opportunity to exceed your expectations and we do hope to welcome you again at W Istanbul in the future.

Warmest Wishes,

Koray Kendir
W Insider
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sugar Land, Texas
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 29 May 2014

The lobby and elevators are too small and dark for my taste. The rooms were great. We had a fabulous room and a studio suite. Both were great/fine in size. Toilet, shower, and sinks are separate -- a major plus. The service and breakfast was great as well -- would be better if they had cooked to order omelettes/eggs. The walk to the METRO station was way too long (about 15-20min). There was no pool. Stayed here as a SPG Platinum guest using points for all rooms.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shawn1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Koray K, Guest Relations Manager at W Istanbul, responded to this review, 30 May 2014
Dear Shawn,

Thank you for taking the time to review your stay at W Istanbul. Your feedback allows us the opportunity to improve our services for our future guests and we readily welcome both positive and constructive comments.

It is wonderful to hear that you were pleased with our amenities and facilities. The decor, furnishing and amenities were carefully selected to exacting standards of W hotels worldwide.Our overall concept has been based on a jewelbox design.Designed dark and glitter, the welcome area was a part of that extra ordinary concept.As, we are more a lifestyle boutique hotel, we refrain to have any space to be extra large to match with the atmosphere.

It is also very pleasing to hear your feedback on our talents, we are very proud of the level of service they provide. Our associates are very astute and work tirelessly to provide friendly and professional service.


Once again, thank again you for taking the time to share your feedback. I sincerely apologize for the inconvenience, and I look forward to speaking with you directly in further detail about your experience with us. It is certainly with great pleasure that we take every opportunity to exceed your expectations and we do hope to welcome you again in the future.

Warmest Wishes,

Koray Kendir
W Insider
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, New York
1 review
5 of 5 bubbles Reviewed 28 May 2014 via mobile

My husband and me loved W Hotel so much. The hotel is located in a very good area in Istanbul. We arrived many places from W Hotel easily.The hotel staff was very helpful. Insider of the hotel recommended us many good places (restaurants, shopping places, nice night clubs etc.) And he was very friendly. We cant stand to visit Istanbul again. And definetly will stay in W Hotel.

Stayed May 2014, travelled with friends
Helpful?
Thank ASTORYINLAX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Koray K, Guest Relations Manager at W Istanbul, responded to this review, 29 May 2014
Dear W Guest,

We would like to thank you for chooising to stay with W Istanbul and for your feedback as all our guests thoughts about their stay is very important for us.

We would also like to thank you for giving us high marks and your fantastic comments about your truly W experience. We certainly consider our location as one of the best in Istanbul , and I am happy to hear that you enjoyed the location and it was a memorable experience for you.

It would be a pleasure to welcome you back to W Istanbul again in the very near future.

Warmest Wishes,

Koray Kendir
W INSIDER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arendal, Norway
Level Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 26 May 2014

With its black / purple interior this was one of the most modern hotel I've stayed at.
The hotel was stylish in itself, and the rooms were well equipped with what is needed.
Lovely, big beds!
The fact that the toilet and shower were separate was convenient, but when going out of the shower came straight into the room.
It was a challenge when I stayed with a colleague.

Breakfast was unfortunately today's best meal, and you always got the feeling that there were 3 waiters too much in the restaurant - always!

This is the first hotel where service was something I sought out, did without working for it ..

All in all, this was one fine hotel stay, but probably will not get to choose W ne

  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank maffaxo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Koray K, Guest Relations Manager at W Istanbul, responded to this review, 28 May 2014
Dear W Guest,

I'd like to thank you for staying with us during your recent visit to Istanbul and for taking the time to review your stay with us.

I am delighted that you enjoyed our design concept, w lounge and atmosphere overall. It's always nice to hear lovely comments about our historic and modern blended W design.

I shall ensure that your disappointment about breakfast talents will be taken into serious consideration.Please also note that we always put our restaurant talents through regular training and will also action your comments accordingly so that you do not experience the same for your next return.

If you return to Istanbul, I would be delighted to welcome you back to W Istanbul. Please contact me directly should you wish to do so as I'd like to personally oversee all aspects of your visit.

Warmest Wishes,

Koray Kendir
W Insider
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West University Place, Texas
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 23 May 2014

This hotel is in a great location. Its within walking distance of the Dolmabahce Palace, Maritime Museum and Hop On Hop Off Bosporus ferries, surrounded by lots of great small shops and eateries, and just a half a block away from a well stocked local grocery.
The room we had was modern and new, but poorly lit and horribly designed. The shower leaked, but since the bathroom was essentially the entry space to the room, the wet slate floor was down right dangerous. We were on the ground floor, and we had to close the drapes on the beautiful tall windows, to get any privacy from the crew working on the gardens.
The hallway to the rooms was dark and ugly...lit by bright neon pink, following the theme of the small elevators which gushed overly sweet perfume.
Design/decor is a matter of taste, so if you like the disco theme... much of this would not bother you as much, but the horrible drumming of the nightclub into 2 am would bother anyone who goes to bed before early morning hours.
Fabulous cafes just around the corner on Sair Nedim Cd., the Winston Brasserie serves GREAT local wines. Have fun tasting them at the cafe and then walk down the street about 50 yards and buy a couple of bottles to take home with you.

Room Tip: perhaps upper floors would be less noisy.... and contrary to expectations, a room facing Sair Nedim...
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  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank TiaJen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Koray K, Guest Relations Manager at W Istanbul, responded to this review, 28 May 2014
Dear Tia,

First of all we would like to thank you for choosing to stay with us at W Istanbul and also for your feedback as all our guests comments are very important to us in allowing us to improve our services.
However, I am saddened to see that we were not able to meet all of your expectations during your stay.

As for all W Hotels, one of our motto’s is design and as such not one W is the same as another.

Although in the short distant, we are perhaps not able to change the overall design of the Hotel but I would like to inform you that we have much brighter rooms with large windows flooding the room with natural day light. If you would be so kind to give us another chance should you plan to visit the City in the future I would gladly upgrade you to one of those for your next visit.

I hope we will have the pleasure of welcoming you back soon again. Please do let me know when you are next travelling so that I can personally handle your reservation and ensure that we look after you.

Warmest Wishes,

W Insider
Koray Kendir
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 21 May 2014

I don't usually get disappointed with a W Hotel so this is the first. It's subjective but I felt the bed was far too soft and pillows all flat despite requesting firmer, foam pillows. Breakfast buffet really cannot be compared to other Ws, items ran out and took ages to refill. No live stations. Plates and bowls ran out and also were not refreshed. Tables at the breakfast restaurant didn't have settings - may be an issue with shortage of staff. On hindsight it would have been a better deal not getting the breakfast package and popping outside to one of the various cafes / bistros for breakfast. Cafe Nero is just outside on your right. Rooms have no coffee or tea making facilities but that may be a local thing. All in all our stay at the other SPG property, Le Meridien Etiler was much nicer (they gave complimentary club lounge access for a wait for check in / large indoor lap pool / great gym and service) although one thing about that property is the distance to town.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Singapore_tourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Koray K, Guest Relations Manager at W Istanbul, responded to this review, 22 May 2014
Dear W Guest,

Thank you for your feedback as our guest's comments are very important to us.

I am saddened to see that we were not able to meet your expectations during your stay and do apologize for the inconvenience.

I am deeply sorry for the breakfast set up and content that bothered you during your stay.
Please note that we take every step to ensure that no such thing happens during our guests stay and will also make sure that further training is given to all our staff regarding this issue.

Please do not hesitate to revert back to me should you have any questions and once again, please do accept my apologies.

Warmest Wishes,

Koray Kendir
W Insider
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about W Istanbul

Property: W Istanbul
Address: Suleyman Seba Cad. No: 22 | Akaretler, Besiktas, Istanbul 34357, Turkey
Region: Turkey > Istanbul > Besiktas , New City / Taksim
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#45 Spa Hotel in Istanbul
#92 Luxury Hotel in Istanbul
#94 Business Hotel in Istanbul
#115 Romantic Hotel in Istanbul
#169 Family Hotel in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:5 star — W Istanbul 5*
Number of rooms: 140
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Southall Travel and Odigeo so you can book your W Istanbul reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w Istanbul Hotel Istanbul
w Hotels Istanbul
w Hotel Istanbul

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