My team and I stayed here for 4 weeks and all of us continuously experiences issues until they finally straightened things out a bit our very last week. Pros and Cons below are mainly based on the first 3 weeks:
-good location close to a lot of restaurants
-rooms were spacious. i am platinum and was upgraded to a suite each week
Cons: (many mistakes)
-service staff was terrible. room service orders were wrong, came cold/late, they aggressively asked for tips, and always came in the room dispite Do Not Disturb tag on. totally creepy! other than front desk people, most of the staff does not speak a lick of english. all these are very basic things.
-people on phone was not too helpful and made simple requests difficult
-hotel is very dark. i get it it's the W style, but still, a bit too much for me especially if they want to be a business hotel.
-internet is HORRIBLE. I stayed in multiple areas of the hotel and the wifi was terrible in all of them. extremely annoying since I could not do my work at the hotel
-definitely not the standard of an SPG property let alone a W
-breakfast was so so.
I will say that after all of our complaints they finally started being like a W and the 4th week was much better and more pleasant which is what makes this 2 stars instead of 1 so I give them credit for being receptive and making adjustments. Hopefully that 4th week will be more indicative of the future service here. There are far better hotels more affordable in the area to consider. I wouldn't stay here unless you were Platinum and looking for a suite.
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- Also Known As:
- w Istanbul Hotel Istanbul
- w Hotels Istanbul
- w Hotel Istanbul