Overall, the experience at the W Hotel was fine. It didn't blow me away.
-Service was excellent. 5 Stars. When we arrived into the port in Istanbul, it was chaos with several boats arriving at the same time, not to mention a complete downpour. We were waiting in the pouring rain for almost an hour before I decided to call the hotel for help. The concierge personally came in a taxi to pick up my wife and I (we were sopping wet.) He settled us into the lounge with some coffee while he checked us in. It make a terrible start to the day much better.
-bell staff and the front desk were great.
-The style of the hotel is typical of a W...sleek, dark etc.
-Parts of the hotel were under renovation, including the bar and dining area. We weren't told that when we checked in. The only place to eat is in the lobby. Food was not very good. The staff running the Sip area could have been better trained. They seemed confused by our simple requests for an ice bucket for the wine.
-Rooms: We had a standard room for our short stay. The design was clunky. There were too many light switches which made trying to find the one you wanted to work very trying. There was an odd smoked glass covering the wall mounted tv that made it a bit tough to watch.
-Location. It was fine for us, but not if you want to be in the heart of the touristy area like the Blue Mosque (which we did not.)
-The cleaning staff did not do a great job. The rooms were not attended too properly. There was no turn down service. Soaps and shampoos were not replaced appropriately. At one point we arrived to find a dirty bathroom rag on our toilet seat left behind. The do not disturb sign was on the floor.
-The room design needed help. Aside from the light switches, the open plan sink area has a light that cannot be switched off unless you close the accordion doors, so if you want to wash your hands in the middle of the night, you will likely wake up your partner.
-The hair dryer needed updating and our ipod dock did not work.
Overall: good hotel, good location and amazing service. But it's all in the details and it might make it hard for the W to compete with the other high end hotels in the area.
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- Also Known As:
- w Istanbul Hotel Istanbul
- w Hotels Istanbul
- w Hotel Istanbul