I had stayed at W Istanbul in October 2008 and I have to say that everything was absolutely perfect at the time....Unfortunately this is not the case anymore - this hotel has deteriorated tremendously!!! This time my overall experience was a complete disappointment and I will never stay at this hotel again! But please let me tell you the whole story.
Upon my arrival at W Istanbul I was not greeted at the door and there was no one to take care of my luggage. As I was entering the hotel I saw a " W talent" who did not even greet me and finally after noticing thy I was struggling with
my lugage offered to help me I a quite reluctant manner. Where to they find these 'talents' is a mystery to me...I approached the receptio where I was welcomed and asked if I had stayed there before - I told them that I spent 3 nights there in 2008. To my greatest surprise they could not find me in the system...The receptionist gave me the key to the room and wishe me a pleasant stay. What a 'pleasant' stay this turned out to be. I certainly do note recommend it to anybody. Unless you like 'NOISE' and don't care about 'SLEEP'. I went to bed at around 11:00 pm to me awaken one hour later by a noise coming from the next door bathroom- somebody was doing some sort of construction work.. On top of that there was extremely loud music coming from the nightclub, which I was not warned about in advance...I tried to call Gues Services an dialled 0 but to my greatest disappointment nobody answered the phone....I rang them 5 or 6 times with no result...So I had to get dressed and went down to the receptio desk to inform them about the situation. The girl at the reception was kind enough and said she was going to send somebody to Investigate the 'construction' work. I also asked her about the loud music and she told me that it was coming from the nightclub. I went to my room and the noise from
The bathroom stopped for a while, unfirtuntely the music from the nightclub was getting louder and louder...So needless to say sleeping was not an option in this room. On top of that the construction work resumed at 2:45 am. Then I could not take it anymore and called reception to ask for a new room. They gave a a new room immeditely- this girl was really professional and willing to help. So I went to my new room and managed to finally fall asleep. On the next morning I called guest services to ask for a late checkout at 14:00. Was told that this was impossible, yet they let me check out at 13:00. So long story short-I left 400 EUR at this hotel and did not even managed to sleep. If somebody was willing to pay this price for a noise then this experience would have definitely been worth it. To and my story I went to the reception desk and saw the same guy who had checked me in on the day before. Naturally I informed him how noisy the room was and this W Talent said: "Oh I forgot to tell you about the party!" What an answer!!! This is totally unacceptable and inappropriate for a hotel chain as Starwood, unless they have decided to get rid of the W brand...
To summarize I could have stayed in any of re 5 star hotels in Istanbul and I made a very bad choice, which was based on my previous experience with W. Never again...I am not asking for compensatio although if Starwood was a company who cared slightly about customer satisfaction they would have offered it. Good luck W Istanbul - I hope you will not be able to trick your guests in the future And I should have read TripArvisor inadvance, as there were previous customer who had complains about this NOISE in the past, which is an integral part of W Istanbul's ambience.
- Official Description (provided by the hotel):
- The W Istanbul Hotel is in the centre of the historic Akaretler Row Houses, an upscale neighbourhood filled with restaurants, cafes, and design & art galleries. W guests can explore the authentic and local area of Besiktas and the upscale shopping district of Nisantasi. 140 guestrooms and suites in W Istanbul carry the soul of both history and contemporary luxury. Marmara marble, Ottoman patterns, and lighting to experiment along with your mood. Rooms and suites with gardens, terraces or cabanas adorned with flat-screen TVs, the signature W bed and stylish luxuries. ... more less
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- Also Known As:
- w Istanbul Hotel Istanbul
- w Hotels Istanbul
- w Hotel Istanbul