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“Good Holiday But Not As Good As Expected!!”

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Aqua Fantasy Aquapark Hotel & SPA
Ranked #4 of 33 Hotels in Selcuk
Reviewed 14 July 2014

Great place with excellent facilities,food is ok but a little repetitive,if you want a decent drink then you have to pay,the all inclusive beer is very weak!.the turkish shave I had from the club side was poor,was in and out in 5 mins and cost me 30tl,.the best night entertainment wise was the beach party on wednesday night and also the turkish belly dancers,the entertainment is aimed at little kids really,mine are 15,14,and 12 and didn't enjoy it,the water park is the reason we booked,there is lots to do there but the que gets annoying and long winded.The beach is nice and soft but the sand is so fine that it makes the water cloudy and not very clear,but the sea is very warm and shallow all the way to the end of the pier,I don't want to put anyone off but after reading so many good reviews I was expecting much more,I feel that the place is all geared up to make as much money from you as possible,in the water park you can only pay for drinks on your room card and not with lira,and I feel it lacks a bit of the personal touch from management,upon arrival at my last resort(Palm Wings Beach Resort Altinkum)the coach was welcomed off and greeted with a refreshing cocktail and when leaving the manger came out shook our hands and wished us a safe trip,a simple gesture but shows their appreciation,I would recommend to families with children 12 or under but if you have £4k to spend try Palm Wings Beach Resort,top class resort.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank Lee F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy_ExcAssistantGM, Manager at Aqua Fantasy Aquapark Hotel & SPA, responded to this reviewResponded 17 July 2014

Dear Guest,
Thank you very much for your fantastic comments about the facilities, the food and the beach.
I am sorry to read that our entertainment concept did not meet with your expectations. Regarding your kids age, we have a fantastic Teenage club run by 'Tarzan' from 10 am to 10pm, 6 days a week.
Regarding our all-inclusive concept i believe this is clearly communicated in all the promotional material about the hotel and the brochure/web description.
Thank you again for your feedback and we hope to see you again in future.
Kind regards,
Kathy Nys

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831 - 837 of 2,382 reviews

Reviewed 13 July 2014

Returned yesterday after staying for two weeks.
Where do I start , had the most amazing holiday 16 of us went in total ranging from two up to 55 and each and everyone of us want to return next year,
The hotel is spotless, all the staff are pleasant and helpful. Rooms are spacious.
The entertainment team work so hard, there is Aunty Sandra and her team with the kids club. Tarzan for the teens and I really need to mention Simon, Alisa, Jack Sparrow ,Gemma, James , Armani , Jerri, Ersa and last but not least Sosige who work from 10am until midnight and really are a talented bunch.
Can understand why people return time and time again.
Keep up the good work .Hope to see you all next year.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Lynda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy_ExcAssistantGM, Manager at Aqua Fantasy Aquapark Hotel & SPA, responded to this reviewResponded 16 July 2014

Dear Guest,
On behalf of the entire Aqua Fantasy Team thank you very much for these wonderful compliments and your recommandation. We are very pleased that we could meet all your expectations and we are delighted with your comments!
We are also happy to read you enjoyed the layout, our staff and not to forget…our animation team!
Please let our guest relation team know about your future holiday!.
kathynys@aquafantasy.com

My kind regards,
Kathy Nys

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Reviewed 13 July 2014

I have just spent two weeks here with my husband and two teenagers 15 and 14, the hotel is beautiful and spotlessly clean. Staff are friendly (but as always with Turkish men, a bit too friendly with the girls). The aqua park is great and not overly busy. Restaurants were ok with something for everyone, although food didn't last long and queues formed waiting on something to eat.
Downsides for us were firstly lack of good entertainment, simon sez is straight from 70s, no entertainment for teenagers and no real reason to stay at the pools. All inc wasn't really that as food only available at certain times and not after 930 pm unless you want hot soup at 1230! Although you can use overpriced mini bar! Staff were reluctant to give ice in drinks and many of the female bar staff did not speak English therefore couldn't tell you if you had any alcohol in your drink. Guest relations and reception staff (except for Aaron) also had poor English therefore hard to communicate any issues. It was Definately a nice holiday but nowhere near the best I've had

Room Tip: Free wifi available in free wifi lobby but is often not working but paying for wifi didn't guar...
  • Stayed: June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank alyaudbod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy_ExcAssistantGM, Manager at Aqua Fantasy Aquapark Hotel & SPA, responded to this reviewResponded 16 July 2014

Dear Guest,
Thank you very much for your fantastic comments about the Hotel, the Aquapark and … our staff. You made Aaron very happy!
I am sorry to read that our entertainment concept did not meet with your expectations. All of our staff work extremely hard to make sure all our guests are having a great time. But i just would like to mention that the vast majority of reviews are extremely complimentary about our animation and entertainment department.
Thank you again for your feedback and we hope to see you again in future.
Kind regards,
Kathy Nys

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Reviewed 12 July 2014 via mobile

I have spent much time at Aqua Fantasy, and may I say, please IGNORE reviews regarding there is 'nothing for teenagers' as a Teenage club run by 'Tarzan' for 13-17 years from 10 am to 10pm, 6 days a week, which is very hard to miss (every morning at 10 begins with darts at the main pool) and if it is hard to miss the club is also advertised on the tv in rooms and on notice boards around the hotel also announcements are made by 'Simon' about what is going on for teenagers.

If you read further down reviews people do give recognition to 'Tarzan' who is 'fantastic with the teenagers'.

Stayed: July 2014
4  Thank Danielleat46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy_ExcAssistantGM, Manager at Aqua Fantasy Aquapark Hotel & SPA, responded to this reviewResponded 16 July 2014

Dear Guest,
Thank you so very much for such a fabulous review. It is a pleasure to read that our teenage club is highly appreciated. As you said it, we do get fabulous feedback from a lot of our guests.
Thank you once again and we do hope to meet you again next year!
Kind regards,
Kathy Nys

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Reviewed 11 July 2014

Got back from aqua fantasy yesterday evening and already thinking of when we can go back. Me my partner and two girls aged 6 and 9 loved every minute we went for two weeks weather was amazing everyday got bit by mozzys at night so remember ur repellent. Swimming with the dolphins at adaland was one of the countless high points, I can't stress enough how amazing the hotel and kusadasi is itself the waterpark is brilliant easily the best we've ever been to and it's right on the complex so you can walk in and out when u want food was really good tho little bit repetitive but that comes with every all inclusive holiday, it was a fantastic holiday you will definately not be disappointed.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank Wright-hayden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy_ExcAssistantGM, Manager at Aqua Fantasy Aquapark Hotel & SPA, responded to this reviewResponded 16 July 2014

D ear Guest,
Thank you very much for your nice words and your recommandation. We are very happy to hear you were impressed with everything we are doing to make our guests happy. Comments like yours gives us all great motivation.
Thank you once again and we hope to meet you again in future!
Kind regards,
Kathy Nys

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Reviewed 11 July 2014 via mobile

Stayed at this hotel from 12th-24th June with friends and family couldn't fault the staff always friendley and had a smile special the staff in lobby bar. Water park is great kids loved it and so did the big kids lol only fault is you have to pay for food and drink in water park and being AL you would think everything is all in. Entertainment was not really up to much the younger kids sat and watch it but 4 to teenagers was very boring also nothing for the teenagers in the day they couldn't get involved with water polo or darts as it was adults only. The food was great plenty to choose from and snack bars was fab fresh pizzas were lovely and so was the noodles. Ice cream could be for longer and more choice. Drinks are great. All in all we had a great holiday and will defo return in a few years thanks aquafantasy for a great time. :)

Stayed: June 2014
4  Thank Reaganmillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy_ExcAssistantGM, Manager at Aqua Fantasy Aquapark Hotel & SPA, responded to this reviewResponded 16 July 2014

Dear Guest,
Thank you very much for your fantastic comments about the Hotel, the Aquapark and … our staff.
Regarding our all-inclusive concept i believe this is clearly communicated in all the promotional material about the hotel and the brochure/web description.
Thank you again for your feedback and we hope to see you again in future.
Kind regards,
Kathy Nys

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

My family and I stayed here in May, could not fault anything. Staff and reps all did an amazing job could not do enough for you, the restaurant was spotless, food amazing, the restaurant staff clear your plate, literally as you finish your last mouthful, not sure if this is a complaint as I know some of you would complain if they didn't. Our maid was so helpful and very friendly, we left her a large tip, she was worth every penny as the rooms were always cleaned well.

The only, and I mean only, thing I would mention was the swimming pools were far too cold, and I mean uncomfortably cold which is why I haven't given five stars as we all love to play in the pool but you just couldn't stay in it for long, my kids just used the indoor pool or went to the Waterpark.

Please remember Brits, this is five star in Turkey not London so stop looking for tiny things to complain about, yes there is the occasional missed piece of rubbish and some areas do look a bit tired. There is no reason for anyone to be bored in this resort, the Waterpark is great and if you didn't enjoy your holiday here you only have yourselves to blame. As a last resort if you don't know what to do with yourself at 2:00 a.m. just set yourself up in the lobby 24 hour bar, the staff are great fun and so are the customers.

P.S. don't miss a visit to Ephesus, it is amazing.

  • Stayed: May 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank busymum1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy_ExcAssistantGM, Manager at Aqua Fantasy Aquapark Hotel & SPA, responded to this reviewResponded 16 July 2014

Dear Guest,
Thank you very much for such a motivating comment for all our team, comments like yours shows us that we are on the right track.
Thank you for highlighting our service.

We do look forward to welcoming you back next year, please let our guest relation team know about your future holiday arrangements.
kathynys@aquafantasy.com

My kind regards,
Kathy Nys

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aqua Fantasy Aquapark Hotel & SPA

Address: Pamucak Mevkii, Selcuk 35340, Turkey
Region: Turkey > Turkish Aegean Coast > Izmir Province > Selcuk
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Selcuk
#3 Spa Hotel in Selcuk
#3 Family Hotel in Selcuk
#6 Romantic Hotel in Selcuk
Price Range: £72 - £182 (Based on Average Rates for a Standard Room)
Number of rooms: 824
Official Description (provided by the hotel):
Aqua Fantasy Hotel and outstanding Water Park located at Izmir’s famous Ephesus Beach. Aqua Fantay’s guests are just miles away from some of the worlds most historical places such as the legendary city of Ephesus, Virgin Mary’s House, Artemis Temple and Şirince Village. Aqua Fantasy is just 5 km (3 miles) from Ephesus, 8 km (5 miles) to the famous holiday town of Kusadası, 8 km (5 miles) to the city of Selcuk and 55 km (34 miles) to Izmir International Airport.Whether preferring lively water activities and fun slides, Aqua Fantasy is the perfect retreat for water lovers. The quiet surroundings, comfortable accommodation, wonderful views and great beachfront location make this a perfect family escape. ... more   less 
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Also Known As:
Aquafantasy Aquapark Hotel And Spa
Aqua Fantasy Hotel Aquapark
Aqua Fantasy Selcuk
Aqua Fantasy Aquapark Hotel & SPA Turkey/Izmir Province

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