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“Very good but could be perfect with nicer personell...”

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Queen of Sheba Eilat
Ranked #25 of 62 Hotels in Eilat
Certificate of Excellence
Bat Yam, Israel
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Very good but could be perfect with nicer personell...”
Reviewed 18 May 2014

Very nice hotel in the best location of Eilat. We got a beautiful family room which was huge, recommended to families. The pool area was nice, the kids paradise was very nice and it was the only place in the hotel with friendly staff. The overall service was very disappointing, their staff need immediate customer service re-training, not suitable for Hilton at all. The breakfast was great with a wide variety of everything, but very disappointing to get cheap juices made from syrup. I think the guests would enjoy more to have less selection of food and get a normal glass of fresh juice in the morning. Would be also great to have a bottle of water on every table and the guests will not have to stand in the line (and yes the lines are huge when the hotel is busy) to fill in those ennoying small glasses with water. Overall we have enjoyed the vacation and would gladly return to the hotel again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davina S, Manager at Queen of Sheba Eilat, responded to this review, 23 May 2014
Dear Chen B
Thank you for your review. It is praising and informative to us as well as to our future guests. I will immediatley bring your notes to the attention of all the department heads to review and take action.
Your comments are important to us as they allow us to review ourselves to improve our service.
I appreciate you taking the time to post your review.
Thank you again and we hope to see you again.
Kind regards
Davina
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1,125 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (202)
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 May 2014

A superb hotel perfectly located for all amenities and offering a top notch service. Looks classically beautiful and offers a very good dining experience in all the restaurants we used. Super clean and very tidy throughout, staff very attentive, pool area the perfect place to relax. A really super hotel in a perfect location.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davina S, Manager at Queen of Sheba Eilat, responded to this review, 16 May 2014
Dear Sara C
Thank you for a great review. You have described the hotel beatuifully :)
Its great to know that our hard work does not go unnoticed and is appreciated.
We hope to have you stay with us in the future for another great relaxing holiday.
Kind regards
Davina
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New York City, New York
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 12 May 2014

I stayed in Hilton Eilat in May, 2014.

Very disappointing stay. Found dirty socks and feminine napkins in the drawers. First thing I saw when I walked into the mini-suite 426 was a dirty, stained mattress in the front room. The breakfast was the worst I had in any hotel in Israel. Very poor quality food. Service at the front desk and in the dining room was way below average. I would never stay there again.

Location is very good, outward appearance is beautiful but it is not enough to have an enjoyable stay in Eilat.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adagio777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davina S, Manager at Queen of Sheba Eilat, responded to this review, 16 May 2014
Dear Adagio777

Thank you for your review. Your comments do not reflect the standards and service we work so hard to maintain and I apologize sincerely for your dissatisfaction.
I am sorry you didnt enjoy the breakfast, tis is actually surprising since all our products are fresh and of the best quality available. Sorry that the room you received was not clean, I can only think this was an unfortunate error and I hope this was fixed immediatley.
Please contact us at shiran.sahar@hilton.com so we can do our best to change your opinion.
Kind regards,
Davina
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Israel
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 May 2014 via mobile

The room was pretty small but clean and well-equipped the bed is xl size, very comfortable and quiet.
The ugly thing is the noise from the next hotel air conditioners, which didn' let us open the balcony at night for a fresh air. Avoid the even number rooms at the range of 258-290, 358-390 and so on.

Stayed May 2014, travelled as a couple
Helpful?
Thank Sergio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davina S, Manager at Queen of Sheba Eilat, responded to this review, 16 May 2014
Dear Sergio C

Thanks for sharing your experience and opinion of the hotel.
We have many different sized rooms, please be sure to check them out on our website or ask about them at our reservations center. I am glad it was comfortable and sorry that the outside noise disturbed you.

Thanks again for your review.
Davina
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Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 May 2014 via mobile

We got a large room and a nice view. The hotel is very clean the only problem was the cats that we're going around the pool kitchen (the Cooke says there's mice there as we'll)
The breakfast was large and nice and the Kids liked it a lot.
All and all it was nice :)

Stayed May 2014
Helpful?
Thank Omernoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davina S, Manager at Queen of Sheba Eilat, responded to this review, 16 May 2014
Dear Omernoy

Thank you for a great review. I am glad you liked your room and enjoyed the breakfast.
We put a great emphasis on the cleanliness of the hotel and its great that our hard work shows.
I am sorry the cats disturbed your stay, in this case our actions are limited and since they are a safe kept species we handle them according to the law and the municipality regulations together with the city veterinarian.
I hope we can have the pleasure of hosting you and your family again in the future.
Kind regards
Davina
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Cagliari, Italy
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 May 2014

If you want to be in Eilat this is the perfect location. Walking distance from most of the attractions in Eilat.
service was great, including their effeort to show you waht's near Eilat (from Petra to diamonds' mines etc.). room was very large, and both breakfast and the meals very abundant.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MadameMiriam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davina S, Manager at Queen of Sheba Eilat, responded to this review, 16 May 2014
Dear MadameMiriam

Thank you for a lovely review. We do believe our hotel offers the best location in Eilat and the best service and accommodation. I am glad you enjoyed your stay and the great meals we offer.
We look forward to having you again on your next vacation.
Kind regards
Davina
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Lehavim, Israel
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 28 April 2014

Although this is not my favorite hotel in Eilat, it's up there among my favorites. The location couldn't be better, the staff is exceptionally helpful and friendly and the overall atmosphere is pleasant. The rooms are a bit small, but reasonable. I would gladly have taken the extremely comfortable king-sized bed home! Breakfast was good and if you're lucky enough to eat in the executive dining room on the 12th floor, the view is great! We had a very nice three-night stay here and I would definitely stay at this hotel again.

  • Stayed April 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abnlehavim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davina S, Manager at Queen of Sheba Eilat, responded to this review, 30 April 2014
Dear abnlehavim
I appreciate your comments and value your opinion.Thank you so much for a great review.
Our team is doing its best to give guests the vacation they expect and I am glad you enjoyed your time here. For next time please check out our superior junior or family rooms, they are spacious and beautiful.
I hope we become your favourite hotel in Eilat :)
Kind regards,
Davina
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Additional Information about Queen of Sheba Eilat

Property: Queen of Sheba Eilat
Address: 8 Antib Road | North Shore, Eilat 8851016, Israel (Formerly Hilton Eilat Queen of Sheba)
Region: Israel > Southern District > Eilat
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in Eilat
#23 Luxury Hotel in Eilat
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Queen of Sheba Eilat 5*
Number of rooms: 481
Official Description (provided by the hotel):
Located in the heart of Eilat, within walking distance to the city center, the Queen of Sheba Eilat hotel boasts a seafront pool, spa and adjoining shopping mall. Designed as an imaginary biblical palace, the building offers a majestic atmosphere and breathtaking views of the Red Sea. Discover fantastic shopping, dining and entertainments opportunities at North Beach Promenade, just minutes from this beachfront hotel. Choose from an array of cuisines and dining opportunities at this Eilat hotel. Enjoy authentic Israeli breakfast buffets and international dinner buffets at Makeda restaurant. Refresh with a poolside snack at Ebony or enjoy an evening meal or appetizers at the Chicago Grill Bar. Unwind with an evening drink in Axum, overlooking the atrium and pool. Sip cocktails or sample light snacks at this late-night Eilat bar. Host a meeting or event in one of the six meeting rooms offering wireless internet access, or celebrate a special occasion in the Canaan Ballroom or poolside area. Discover a fantastic range of water sports at the beach, enjoy a refreshing swim in the seafront pool or rejuvenate in the gym. Relax in the sauna or jacuzzi. Work out in the free access fitness room and enjoy free Wi-Fi access in rooms and hotel aareas. ... more   less 
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Also Known As:
Hilton Eilat Queen Of Sheba Hotel Eilat
Hilton International Eilat
Eilat Hilton

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