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“Rotem the receptionist's smile from start to finish”

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Leonardo Plaza Hotel Eilat
Ranked #4 of 61 Hotels in Eilat
Certificate of Excellence
Reviewed 30 December 2013

This 5***** receptionist was welcoming when we came and 5 days later when we left. Although I hadn't seen her in between she even remembered out room number as we checked out.
a great surprise at the start when she upgraded us to 'business class' which meant we had free use of the lounge ...and the food in it at lunch times
But she wasn't the only member of staff who was good everyone did their job brilliantly. Couldn't find anything to complain about. Even when the internet didn't work too well they put me through to outside IT support and it was sorted.
Good pool area,right next to the beach and a nice friendly lounge

Oh yes I have one complaint. There was too much choice of food at mealtimes but I guess that doesn't count as a complaint, does it?

Room Tip: Just ask for a sea view
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  • Stayed: December 2013, travelled as a couple
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2  Thank kintish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Eilat, responded to this reviewResponded 5 January 2014

Dear Guest,
Thank you so much for your review on Trip Advisor and thank you for choosing the Leonardo plaza for your vacation.
It’s a pleasure to know you enjoyed your stay with us, I am sharing your comment with Rotem who will be glad to read them.
I thank you on behalf of the hotel and staff.
We look forward to welcoming you back for another memorable stay with us .
Best regards ,
Mercedes Ben Haim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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327 - 333 of 2,220 reviews

Reviewed 26 December 2013 via mobile

Staff is very friendly, kind and polite. Big choose of delicious, fresh food. Nice business lounge and everything perfect. There was one of the most exiting visit during all trip around Israel. We advice all of you visit Leonardo hotel in Eilat and of course in other cities.

Stayed: December 2013, travelled as a couple
Thank Mindaugas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Eilat, responded to this reviewResponded 5 January 2014

Dear Guest,
Thank you for all your constructive comments regarding our Hotel.
I was extremely pleased to read the compliments you wrote about the staff I will share with them and they will be very please to read it.
I look forward to offering you a warm welcome on your next visit to our Hotel.
Until then, thank you once again.
Best regards ,
Mercedes Ben Haim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2013

We had a wonderful time at the hotel. Our room was lovely and the view was very nice. Breakfast and dinner were included and each was huge with many many selections which made it a bargain for our family. The food was excellent. Everyone was pleasant and the service was good and prompt. There was entertainment and we were treated to a basket of fruit and a bottle of wine when we arrived. The hotel also had a lounge room with amenities that could be used throughout the day. The concierge was helpful in booking outing for us. The only problem we had was calling the hotel when we got lost before we got to the hotel. We were not able to talk to an english speaking person and the hotel could not be found on our gps. We would recommend this hotel to others.

Room Tip: We had a terrace on a high floor overlooking the pool and the sea. It was worth it and beautiful.
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  • Stayed: December 2013, travelled with family
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1  Thank rsade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Eilat, responded to this reviewResponded 5 January 2014

Dear Guest,
Thank you for choosing to stay as always at Leonardo Plaza Eilat, and thank you for taking the time to write about your experience in our Hotel .
I am happy to hear that you enjoyed your stay with us and I thank you for your recommendation.
I thank you on behalf of the hotel and staff.
Hoping to see you again on your next visit to Eilat.
Until then, thank you once again.
Best regards ,
Mercedes Ben Haim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2013

We have recently stayed (December 8-12) in Leonardo Plaza Hotel in Eilat.
Although the hotel is not the newest in Eilat it offers a wonderful vacation experience due to its location, facilities, food and above all its remarkable service.

As well travelled couple we have learned to appreciate the quality of the service as being a major factor to the success of our vacation and we wish to point out the wonderful and personal service rendered by the staff of this hotel.

  • Stayed: December 2013, travelled as a couple
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Thank Yair Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Eilat, responded to this reviewResponded 5 January 2014

Dear Guest,
Thank you for choosing to stay as always at Leonardo Plaza Eilat and thank you for taking your time to write about your experience in our Hotel .
I was happy to hear that you enjoyed your stay with us. The slogan at the Fattal Hotel Chain is "hospitality is all about love", and I am pleased to see that the hotel staff brought this slogan to life. I thank you on behalf of the hotel and your kind comments and gratitude will be relayed to the hotel staff and management.
We look forward to welcoming you back again soon for another memorable stay.
Until then, thank you once again.
Best regards ,
Mercedes Ben Haim

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Reviewed 17 December 2013

We come always in this Hotel few times a years and we are very happy .the service is very good the rooms are very confortable with a very nice view to the beach ..


Thanks to all the staff we always recomend this Hotel ...

  • Stayed: December 2013
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Thank salvatorcohen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Eilat, responded to this reviewResponded 18 December 2013

Dear Guest,
We would like to thank you for writing such a positive review about the Leonardo Plaza Eilat regarding your stay.
Your kind comments and gratitude will be relayed to the hotel staff and management.
We look forward to welcoming you back again soon for another memorable stay.
Until then, thank you once again.
Best regards ,
Mercedes Ben Haim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2013

Nice staff and excellent food at the hotel! Even vegetarians find lots of options within the large hotel menu.

Our room is nice and big. We have enough space and a nice balcony to the sea. Also for our surprise we were treated with a bottle of wine and a fruit basket!

Room Tip: Rooms upstairs.
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  • Stayed: December 2013, travelled with family
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1  Thank senni_tuominen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Eilat, responded to this reviewResponded 18 December 2013

Dear Guest ,
Thank you so much for your review on Trip Advisor and thank you for choosing to stay in our Hotel the Leonardo Plaza Eilat.
It’s a pleasure to know you enjoyed your stay with us, and I thank you for your recommendation.
Looking forward to welcoming you again.
Until then, thank you once again.
Best regards ,
Mercedes Ben Haim

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2013

very friendly staff
delicious food that was served buffet style and was included in price
great view of sea from room
everyone in my family enjoyed our time in this hotel and in Eilat
mercedes and the rest of staff went out of their way to make sure we had a pleasant time
what more could we ask for ?

Room Tip: 6th floor rooms have a great view of sea
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  • Stayed: December 2013, travelled with family
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1  Thank markbalto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Eilat, responded to this reviewResponded 18 December 2013

Dear Guest,
Thank you for taking the time to write about us on Trip Advisor.
It was a pleasure to read your comments and we are happy that you enjoyed yourself at the Leonardo Plaza Eilat.
I was happy to read your comments and I am looking forward to seeing you again
Best Regards
Mercedes Ben Haim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Leonardo Plaza Hotel Eilat

Address: North Shore Eilat, POB 1944, Eilat 88100, Israel
Region: Israel > Southern District > Eilat
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Eilat
#2 On the Beach Hotel in Eilat
#4 Family Hotel in Eilat
#4 Spa Hotel in Eilat
#4 Luxury Hotel in Eilat
#7 Romantic Hotel in Eilat
Price Range: £163 - £741 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Leonardo Plaza Hotel Eilat 4*
Number of rooms: 301
Reservation Options:
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Also Known As:
Sheraton Eilat
Eilat Sheraton

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