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“Tremendous resort. Great value”

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Herods Palace Hotel Eilat
Ranked #6 of 63 Hotels in Eilat
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Tremendous resort. Great value”
4 of 5 bubbles Reviewed 27 April 2014

The pool area, boardwalk location, picturesque setting with the Red Sea and the surrounding red toned mountains are gorgeous. We've the hotel and found the Cardo of stores and restaurants perfect. The buffet breakfast was humongous! And beautifully laid out. One complaint; they threw together a breakfast box of pitas and apples even though a full breakfast was ordered properly the day before our tour. We were.very disappointed because we knew what we were missing, The breakfast. was included with our room rates nd they said coffee had to be charged to my room before we checked out. As if coffee at 7:00 isn't a normal part of breakfast.

Room Tip: Pool or sea view. Unless you are a night owl, avoid the noise as music plays near a Tamarind Exit.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hollisuei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,853 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (164)
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English first
Cleveland, Ohio
Level Contributor
92 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed 10 April 2014

We had the opportunity to stay a couple nights at Herod's Palace, Elat, Israel, last month. What a great hotel! To start, we were with a large group but check in was quick and easy. In our room, we were surprised to find a complimentary bottle of wine, a bottle of water, fruit, & some snack wafers on the coffee table. And the room? A spacious bedroom with plenty of closet & drawer space, a balcony with two chaises for lounging, a comfortable living room with frig and teapot for tea or coffee. The hotel in general is luxurious with numerous beautifully decorated sitting areas. I loved the gazelle statuary that was everywhere - especially the one that appeared to be jumping through the glass into the building!! The food was fantastic in selection and taste. I don't know how anyone could expect a larger or more varied selection. The view of the sea was spectacular and the entire hotel/shop complex is incredible. Though we had no interaction with staff, the hotel Wifi was great.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ohsuzyq10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pardessia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 7 April 2014

Modern spacious room, huge bed. There is a kettle in the room. Food is very varied and very tasty. Huge main pool.Stunning view from the balcony.You can lie in bed and see the sea.Generous service in all departments.Great cakes at the coffeeshop.

Room Tip: high floor
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeeritPardessia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baarn, The Netherlands
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 1 April 2014

Most of the staff is unfriendly and not willing to help you. Check-in took over 20 minutes because of the incompetence of the employee. The first night there was a party going on next to our room and we had to call security to make it stop. At the pool a lot of guests wering smoking joints and drinking a lot and making a lot of noise. Wireless internet didn't work at our room and still we had to pay for it. This hotel is mostly used in the weekends (Friday and Saturday in Israel) by rich Israeleans who come there to party (drinking/smoking joints and loud).

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rene1604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beersheba, Israel
1 review
5 of 5 bubbles Reviewed 24 March 2014

While the vacation started a little bitter taste because of problems with our order, but once Elmer - evening shift manager - took the responsibility and care we got everything we ordered and even more. Big Bonus - we met an exemplary human being we always remember.

Best season, not a tourist. A wonderful holiday we enjoyed it every minute.

We were in the VIP suite, high floor, Breakfast in the dining room is small and spa entry every day - this package really recommended.
Improves spa vacation this season - not hot. Not sure takes the spa during the summer.

Food: We took half board. Selection was great. As a vegan - dining room staff helped with everything possible and find solutions.
There are some things negatively in the dining room: vegetables were not always fresh, there was not a selection of fruit, serving of salad was very uncomfortable.

The hotel is very large, and some of the time the lifts were not effective and they had to wait a very long time. Who bothers him noise, ask for a high floor because the the evening the lobby music very loud.
Who cares double bed and not two mattresses connected, insists on it and check the moment of arrival to the room. For us it was very important and we had a big mess with them. Although we've gotten to note that the reservation in advance.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nir1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh
Level Contributor
96 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 23 March 2014

We stayed at Herods in March '14 and from the minute we arrived to the time we left we were made to feel really special. The reception staff were incredibly helpful and went out of their way to ensure the time we were there was totally memorable. The service was very friendly, relaxed, and professional. The pool areas were totally laid back and relaxing and the food is diet destroying! The location on the north beach is also unbeatable. Although we had been in Israel before, we had never been to Eilat - staying at Herods has ensured we'll certainly be returning and there will only be one place we'll be staying (for twice as long next time) Herods. Thanks guys for an amazing stay.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EdinburghGreyhound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petah Tiqwa, Israel
Level Contributor
83 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 bubbles Reviewed 21 March 2014 via mobile

I am still here after 2 days and I am disappointed. The food is not tasty and the quality is very poor (don't waste time is going to the desert room... , the room is not clean and the maintenance of the hotel is very poor. Not even close to other hotels in the area!!!!!!

Stayed March 2014
Helpful?
2 Thank Yanivek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolle A, Owner at Herods Palace Hotel Eilat, responded to this review, 14 July 2014
Dear guest

Thank you for taking the time to post your comments on Trip Advisor following your stay at the Herods Hotel Eilat.

Please accept our sincerest apologies on behalf of the hotel staff and myself for not succeeding in creating a fulfilling experience during your stay.

In response to the claim of the cleaning standarts it does not match to our 5 stars standards and for that i sincerely apologize and for the inconvenience It may have caused you.

all your comments have been forwarded to the relevant hotel department managers for their immediate attention.

We aim for excellence in all aspects and aim to lead our hotel to the highest level of hospitality. Our guests’ comments regarding the level of service and the hotel in general is an important tool, one that enables us to continually improve and adjust our service to meet our guests’ needs.


Once again, I thank you and look forward to hosting you again at our hotel
Best regards,

Nicolle Algazy
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Herods Palace Hotel Eilat

Property: Herods Palace Hotel Eilat
Address: 6 Ha-Yam, Eilat 8851025, Israel
Region: Israel > Southern District > Eilat
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Eilat
#4 On the Beach Hotel in Eilat
#6 Luxury Hotel in Eilat
#6 Spa Hotel in Eilat
#10 Romantic Hotel in Eilat
#12 Family Hotel in Eilat
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Herods Palace Hotel Eilat 5*
Number of rooms: 296
Official Description (provided by the hotel):
Luxurious Boutique Spa Hotel offering outstanding spa facilities. ... more   less 
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Also Known As:
Sheraton Eilat
Hotel Herods Palace
Herods Eilat
Herods Palace Eilat

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