An absolute farce unfortunately. I have spent more holidays in Eilat than I can remember and have often wondered about staying here. It is after all priced at the absolute top end of Eilat hotels and I assumed service would correspond. We stayed for 3 nights at $500 a night in a club room on top floor as this was only availability. Of course the gifts / robes / slippers that are promised for this room (not that they justify the cost) were completely absent. I didn't care enough to complain. They make you sign up front for NIS1000 deposit, which given the cost of the room is not something I have ever had to do and made an uncomfortable first impression. This is to allow you to charge to your room. Which of course I was unable to do any time I tried, much to my frustration, due to some clerical error which of course no one bothered to resolve. Staff were generally disinterested and unhelpful. I had a guy pick out a random English speaking guest from the dinner buffet to come help him deal with (yet another) problem providing what had been ordered - beyond belief.
There is no point going in to a blow by blow account of how every single interaction with staff filled me with dread, knowing that I would have to follow up and likely involve a manager before anything I asked for was dealt with. I wrote a formal complaint to Leonardo who own the chain and they have completely ignored it, hence my writing here. I am not one to vent and generally understand people do their best, and mistakes happen. The attitude of staff at Herod's unfortunately appears to be completely ingrained in the culture of the hotel and I would advise any of my family and friends to avoid at all costs. By comparison, the Dan has always been a complete contrast and is not more expensive. I would never go back to Herod's - for the price the Dan is infinitely better and I would frankly rather stay at the Crowne Plaza / KSP for much less money and a more pleasant experience. Nice as the hotel is, you will never have a 5 star experience here.
My only exception would be the Spa, where staff were friendly and proactively helpful - a rare and welcome reminder of what you expect from a 5* hotel at those rates
- Official Description (provided by the hotel):
- Luxurious Boutique Spa Hotel offering outstanding spa facilities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Hotels.com, Evoline ltd, 5viajes2012 S.L., Cancelon and Ebookers so you can book your Herods Palace Hotel Eilat reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Eilat
- Hotel Herods Palace
- Herods Eilat
- Herods Palace Eilat