We stayed for 3 night on this very expansive hotel. On our second night we wanted to have a drink from the minibar. Since we paid in advance for the room we did not leave our credit card when we checked in. We were told we can't have a drink. It was late so we did not want to come down. They would not take our credit card number over the room phone. After calling 5 times the manager got on the phone and instead if opening the minibar said he would send us room service. We started the whole thing at 22:30. At 23:30 the drinks did not come and we went to sleep.
What were they thinking?
We paid so much and we will not pay for one drink?!?!
Terrible service. And this is just an example. There are other hotels at this level with much better service.
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- Also Known As:
- Royal Beach By Isrotel Exclusive Collection Hotel Eilat
- Isrotel Royal Beach Eilat
- Isrotel Royal Beach Hotel Eilat