We booked one room for a couple plus one child during the Passover holidays.
Our vacation at this seemingly 5 stars hotel started by waiting 30 minutes in line in order to make the check-in (we were told that few hours earlier it was worse...).
The hotel was extremely crowded and noisy anywhere we went: in the lobby, in the restaurant, in the small pool...
The restaurant was not only very crowded but also dirty! starting with the dishes, the chairs, the floor, the areas around the food.
And all this we could experience after succeeding to pass the very long queues before entering the restaurants (there were 2).
The staff looked quit lost and inexperienced vs. all the large amount of people. And it reflected on the very poor service we all received.
The magic of the Magic Palace
hotel was definitely not there !
We certainly are not coming back to this hotel.More
- Free Wifi
- Free Parking