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“Our stay in the Royal Garden”

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Isrotel Royal Garden
Ranked #24 of 61 Hotels in Eilat
Certificate of Excellence
Reviewed 24 December 2013

We arrive once in a year to the Royal Garden, get always same Suite and enjoy our stay there each year very much; good Service, Good Breakfast, Good Spa; we recommend this Hotel also due to its Location.

  • Stayed: December 2013, travelled with family
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1  Thank Gil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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250 - 256 of 740 reviews

Reviewed 23 December 2013

we chose this because it had pizzas and pastas. the fettucine came and it was raw, I complained and was told that it was al dente. I said that it was not cooked and they took it back and brought it back and it was still raw. my husband had a different dish also with fettucine and that was badly cooked as well. would not recommend this place at all. interestingly other restaurants we passed were busy and this one wasn't.

Stayed: December 2013, travelled as a couple
Thank Elaine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2013 via mobile

We visit Eilat quite often and the Royal Garden is our preferred hotel in Eilat especially for family vacations. The suites are very spacious: we love the "garden suites" the most.
The stuff is very friendly.
The children love the sand pool though it needs filling of sand.
The dining room is very good although it does not accommodate all the guests when the hotel is crowded. We stayed at Hanukkah and it was a bit of a mess. I think it is better to limit the number of people that dine (since the hotel offers room only) rather than giving a service that is way far from the one this hotel normally gives. Certainly the dining room will have to be expanded.

  • Stayed: December 2013
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Thank Crirol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benny L, Public Relations Manager at Isrotel Royal Garden, responded to this reviewResponded 1 September 2015

Dear Crirol

We appreciate your time taken to share your opinion with other readers. We are pleased to hear you had a wonderful stay and we hope to have the opportunity to welcome you back one day!

With sincere regards from Eilat,
Shanit ben horin
public relation manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2013

This must be our 6th stay in this hotel - every so often we will deviate (Dan, Hilton, Herods) and always come back. The heated artificial sand pool remains the main attraction (though starting to need a boost of 'sand'). We reserved the Family room which has an extra alcove with two beds for the kids (8,5) leaving us the main lounge clean and tidy. Washing equipment, dishwasher with powder, two toilets, shower, bath - what more do you need? A great breakfast with all we and the kids wanted. Thursday afternoon front desk was stressed, but staffed helped best they could. Will be back again next year.

Room Tip: Spend a little extra for the family rooms in the 'vered' (rose) wing.
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  • Stayed: November 2013, travelled with family
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Thank fionad491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013

Events: On the1st night, party on floor above at 1-3pm, 3 calls to security and nothing stops.
2nd day await to move rooms till 2pm and get no call approving to do it.
Upon return from pool, even though "do not disturb" sign is on outer door handle, the door is slightly opened. I push it open and discover the room cleaning Sudan guy holding fridge door from closing with leg while our family water bottle is open in his right hand and the cap is in his left hand. In the room, at this time are tons of personal belongings everywhere. I ask what he is doing here, he says cleaning and preparing the room for next guests. Front desk new the night before we will be in the room till 5pm that day. Kitchen is full of leftovers, food wrappers and garbage under sink is overflowing. Yet, nothing was removed, it was the food in the fridge that interested him.
**so what else was he doing that I didn't see?**
We submitted letter to on their site. they replied late & insincerely.
Nov 23, 2013 facts from Isrotel customer service Mgr letter Avivit Ada to us.
Avivit found time to reply to our concerns after 2 weeks of a really terrible stay.
“you were very disappointed to hear about the experience”.
Avivit she was: “sorry”. And she chose not to email me back right away, rather than send an international letter by mail 3 weeks...
“they have learned from our experience and moved forward to repair matters”.
That shows the disproportion between the emotional intelligence and integrity a company your size should possess – but fails to deliver.
Avivit had an indecent proposal for us folks: She suggested having us return to stay at hotel (animal farm) is irrelevant, pathetic and rude since she is well aware that we don’t reside in Israel, upon arriving – require much more effort to travel to Eilat and finally the 25% discount (that cannot be used in all kinds of dates) is just crazy.
Your proposal is untactful, unprofessional and pretty much is along the lines of offering nuts to a toothless individual.
I am publishing this because Israel does have amazing hotels and service, and to increase the chances you stay at one.
No one on vacation should experience such an insane situation.

Room Tip: Choose a room that is not run by Isrotel.
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  • Stayed: August 2013, travelled with family
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Thank Noy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hani S, Sales Manager at Isrotel Royal Garden, responded to this reviewResponded 16 December 2013

Hello Noy B,

Thank you for contacting us via TripAdvisor. I am sorry you felt your issue was not resolved to the standards that you expected.

Your review has been discussed with Avivit and the General Manager of the hotel. As a result, we ask that you please contact Avivit directly on avivita@isrotel.co.il to ensure a positive resolution. She is waiting to speak with you when you are available. 

Kind regards,

Hanis Sand
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2013

We have stayed at various Istrotel hotels in Eilat over many years and have never had any problems until now.
We booked 2 suites.for 5 nights. One for my daughter and husband and 2 children (6 year olds) and 1 suite for my husband and myself. We specifically booked suites next to each other so we could babysit.
We specifically asked if there was a heated pool as it was October and many pools are too cold to swim. and our grandchildren love swimming. We were told we would have 2 suites next to each other and YES there is a heated pool.

We arrived at the hotel about 5 p.m. and as we entered our suite we were unable to get into the room due to the very very strong smell of cigarette smoke. It was really very thick.
We called down to the reception from my daughters room and they told us they would contact us.
We waited about 30 minutes and we phoned down again. We had 2 young children after travelling all day who were very tired. Eventually after a very long time they offered us a room
3 floors down. We explained why we wanted to be near our grandchildren. Again after many calls to reception asking what is happening we were told they had fumigated our room. I really dont expect to have to sleep in a room straight after it has been fumigated especially as my husband uses a breathing machine to sleep with.
Eventually after almost 2 hours they gave us a room on the same floor for 1 night overlooking the car park and the next day they would move us 2 suites away from our grandchildren.

The next day we wasted part of the morning changing rooms. We then took our grandchildren
down to the pools and they were freezing. We asked which one was heated and were told they
dont heat any pool until November. We told the reception we made the booking on the basis of a heated pool. They just shrugged.

The bed settee that the children had to sleep on in my daughters room was broken and had slats missing so we asked for it to be fixed. No one came. We then decided to give them our settee which was also had slats missing.
We would come back in the afternoon for lunch to find the rooms were never cleaned or made up until we complained and then had to leave the room again for them to clean. This was daily.

Our 6 day holiday turned into a nightmare. To add insult to injury on the afternoon when we
were driving home having left the hotel, 6 days after we arrived. we had a phone call from the hotel apologizing , offering us an upgrade and a free meal. Obviously they knew we had already
checked out.

WHAT A WASTE OF MONEY. This is an expensive hotel with very bad service.

Room Tip: Book another hotel
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  • Stayed: October 2013, travelled with friends
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1  Thank sandra1414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hani S, Sales Manager at Isrotel Royal Garden, responded to this reviewResponded 25 November 2013

Hello Sandra 1414,

I am disappointed to read your review and sincerely apologize for the oversights you experienced during your stay. This is certainly not the level of service we wish to provide to our guests. Please contact me direct to discuss the details of your stay further, hanis@isrotel.co.il.

Kind regards,

Hani Sand
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2013

Great hotel with spacious rooms, although the rooms are a bit worn down. Lovely pool area, even with an artificial beach! Very clean. Very family friendly!

Cons: was waken up early by room service (cleaning), so remember to put the "do not disturb"-sign on your door knob. Window was left open/balcony door left unlocked after cleaning several days - with a risk of being robbed.

The food from the snack bars in the pool area is of poor quality.

Room Tip: Rooms on ground level is not recommended if privacy is important. Would recommend a room on upper fl...
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  • Stayed: October 2013, travelled as a couple
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Thank Anette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hani S, Sales Manager at Isrotel Royal Garden, responded to this reviewResponded 7 November 2013

Hello Anette B,

I am pleased to read you enjoyed your family friendly vacation and loved the pool area so much. I am surprised to read the outside balcony door was not locked; I will certainly inform our operations team of this, as guest security and safety is our number one priority.

Thank you for your review and I hope we get the opportunity to welcome you back again.

Kind regards,

Hani Sand
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Isrotel Royal Garden

Address: North Beach, Eilat 88000, Israel
Region: Israel > Southern District > Eilat
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in Eilat
#18 Spa Hotel in Eilat
#21 Luxury Hotel in Eilat
Price Range: £94 - £414 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Isrotel Royal Garden 5*
Number of rooms: 307
Official Description (provided by the hotel):
On top of the beautiful tropical garden and pools areas, guests may also enjoy the shopping avenue and three reataurants. The main dining hall of the hotel serves a breakfast buffet (price is not included in room fares). Israelit is a grill-meat Mediterranean restaurant and Cafe Boulevard is a dairy cafe located at Le Boulevard shopping center. The cafe offers desserts, salads, pastas and breakfasts. ... more   less 
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Also Known As:
Isrotel Royal Garden Eilat
Isrotel Royal Garden Hotel Eilat

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