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Isrotel Royal Garden
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All reviewssand poolliving roomgreat hotel for familiessmall kitchenfamily hotelmini marketvideo gamesfamilies with young childrenbeach promenadefamily vacationchoose this hotelgreat poolcleaning stafffew minutes walkrooms are spaciouspublic areasbreakfast and dinner
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244 - 249 of 781 reviews
Reviewed 31 March 2014

We stayed with our son for a short weekend. We had a great time.
We have been upgraded to a "family suite" and although didn't have a need for such a big space – we enjoyed it a lot.
Each room has a TV, the suite has 2 toilets, a shower and a bath, a fully equipped kitchen including a fridge, microwave, toaster, dish washer, stove and dishes and clearly - a pool view balcony.
We mostly enjoyed the "sea sand pool" – which is a big attraction for the kids. No real need to go down to the beach :)
The breakfast was great , as always in Eilat's hotels.
The hotel is within a walking distance from the new mall (ICE MALL) and the main promenade with all the restaurants and shops and also the beach. So you don’t really need to take a taxi to anywhere…
The hotel is very "kids oriented" and has a playroom, video games - very nice.

  • Stayed: March 2014, travelled with family
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Thank Amy222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2014

The Isrotel Royal Garden is exactly what you would expect. A chain hotel, well maintained, good clean rooms, a great pool, etc. etc. You can't go wrong with this sort of hotel but there are plenty just like it in Eilat and elsewhere so best to go wherever you get the best deal.

  • Stayed: March 2014, travelled with family
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3  Thank WanderingLama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2014

This hotel is considered to be a 5 stars hotel but it is actualy a low 4...
very poor staff quality, poor guests relations department.
however - good food, nice swimming pool area, very cute kids area...

  • Stayed: February 2014, travelled with family
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1  Thank YAELSADE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2014

Maybe the Isrotel Royal Garden is not a bad hotel, but we had a disappointing experience, just too many incidents with unprofessional staff. The hotel is relatively close to Eilat's northern beach (about 150 meters) and near its one-big-shopping-center-and-overpriced-restaurants boardwalk. The trouble begun at check-in. We came together as 5 familes, reserved rooms with 2 credit cards. It took the front desk staff no less than 30 minutes to figure out who's where, and think like that just can't happen (but they did). We got to the room door, only one key card worked...
Then, we got to our room, only to see it was not prepared for 4 people, as requested (they should have turned the sofa into bed). Same thing happened to my brother.
In my bed, the linen were put wrong, with the stitches facing out.
Since a week earlier we came back from a good hotel in Athens, the feeling was (and still is) this is a run-of-the-mill industriall leisure hotel, with a nice pool for the children (feels like a beach with fake sand) and with one water slide near it. The feeling of being surrounded with unprofessional staff came back here, when one of my nephews used the slide and started to drown in its small but deep enough pool, but the life guard just sat there looking, so my 60+ years old father entered the pool to save him. A few moments later came a supervisor and talked to the life guard about it. These things just shouldn't happen.
About the hotel itself :The room was pretty big for a couple, a little crowded for 4. It had 2 new rather big flat screen TVs connected to the Israeli cable company (plenty of content in English), one toilet and an OK queen size bed. The room had a kitchenette with microwave and a small refrigerator. The room view (I think it was room 502) was askew, mostly the rooftop of a lower floor. The Hotel has a small grocery store, internet room (with a fee. They charge for Wi-fi too, how strange), Xbox and playstation game room, mini arcade room, and a shopping mall near it.
The hotel staff felt minimally nice, but the staff inside the dining room was much nicer. This was the hotel's relative strong side, with plenty of workers around cleaning tables and offering coffee, dining room manager greeting us, and a very big variety of food on breakfast, as usual in this kind of hotels (bigger and better than most hotels in Europe). We had an incident there too, as one of the bus boys dropped a glass full of Orange juice on the floor and literally sprayed my sisters jacket. He pretended as if that didn't happen and tried to walk away, instead of apologizing and taking care of things. Eventually, the hotel management agreed to dry clean it.

So, basically, the experience could be better, but was average at best. I guess for that price there are better hotel in Eilat.

  • Stayed: March 2014, travelled with family
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Thank Cynicoren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2014

We stayed two nights at this modern hotel, in Eilat, The hotel staff are very attentive polite especially Talia and the team at the reception. The hotel has a few different swimming pools and are all well maintained. The hotel is attached to a beautiful shopping centre. The bedrooms are very large and if you are looking for self catering this is your perfect hotel in Eilat as the rooms are equipped with a kitchen and small living room, two medium size bedrooms and a bathroom. I would recommend this hotel if you are coming away with family especially children. We enjoyed a beautiful Friday night meal at the hotel, with a great choice of food, of which was all good quality.

Stayed: March 2014, travelled with friends
Thank Marc B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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