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“Wondefull hotel”
Review of Herods Boutique

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Herods Boutique
Ranked #24 of 61 Hotels in Eilat
Reviewed 5 November 2013

I m staying in the boutique one week with my family it was exceptional staying. The food was amazing the personal service. Beautiful room and comfort. Thus is the third visit and you can see all the improvement. Haim was great. I will come again I like this hotel. I use to visit in France but I prefer to come to eilat.

  • Stayed: November 2013
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Thank fabian123er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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139 - 145 of 667 reviews

Reviewed 4 November 2013

My husband and I stayed at the Herods Boutique in Eilat from Oct. 21-24, 2013. We chose to stay in the Boutique because of the high ratings on Tripadvisor, however we were greatly disappointed. We booked with the expectation of a small luxurious hotel for a romantic vacation. Today we know that the Boutique is an average hotel (3-4 stars), suitable for conventions only, and therefore we feel that it is only fair to inform travelers in advance that the Boutique is falsely advertised.

Upon check-in we were upgraded to a suite. However, when we got to our room (972 & 973) the room smelled of smoke and was VERY dirty. We informed the staff and someone was quickly sent to clean. When we returned to the room after it was 'cleaned', the room smelled as though a bottle of air freshener was sprayed however the room was just as dirty. The couches all had stains, and the mirror was broken (see attached pictures). Overall this was not a room worthy of 5 star ratings. We asked to be moved to another room and were informed that the hotel was fully booked and there were no other rooms available.

We stayed in the hotel for remainder of our reservation and then switched to a different hotel. Before we left the Boutique we informed the receptionist that we were not pleased at all with the hotel and he told us that someone from the hotel would call us to discuss our stay. We are still waiting for someone to call (12 days later). In addition we emailed the hotel guest services and have not heard back from anyone.

Overall, we felt the Boutique had a friendly staff, and a quiet atmosphere poolside, however the entire hotel facility is not properly maintained. The Boutique is neglected. The entire hotel is not well kept, the floors and tables were dirty (the outside porch around the pool looked as if it was not swept since the summer), only one elevator worked most of our stay, and the food was mediocre.

  • Stayed: October 2013, travelled as a couple
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Thank HarveryWall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2013

We arrive at first of november (friday) we was at arround 8 am we knew the room is not ready the guy from the reception (after he say that he is the manager of the hotel) was very nice and he do for us check in and tell us that we can drink coffee he invite us for coffee after we go to the pool the smell at the pool was gabage and not nice we got the room arround 1300 the room was nice and clean .was mini bar at the room empty and written that is 60 nis for soft drink to order .
We bought wine at supermarket and we want bottle opener we call the reception whan i go to buy the wine and back the security guy didntlet me to get in i tell him the room no he say there is another people in the room and when he check with the reception they confirm him that i can get in . i want a bit milk for coffee i call and they give me the room service again and they say is 10 nis for bring . we go to walk arround and we want toilet paperit was not nobody at the recepion all the week end and they say to go to herods pallas for service what is hotel "5 star" and ther is not service what is it . i want to order water they tell me is 15 nis plus 10 nis .this is not a service not even close i working in hotel in tel aviv and i am a tour guide i never see such like this thing in my life . this is not a service!!!!

Room Tip: Dont do the mistake dont come to this hotel
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  • Stayed: November 2013, travelled as a couple
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Thank eavishay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fattal_Hotel_Chain, General Manager at Herods Boutique, responded to this reviewResponded 13 November 2013

Dear Guest,
Thank you for your feedback and taking the time to post your comments.
We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.
We’re sorry you received service which was unacceptable.
We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations.
We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.
We truly hope to welcome you back in order to offer you an amazing stay as we know we can provide and to change the impression left in your last stay.
Sincerely,
Tali Kadosh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2013

Dear tourists we would like to share with you our amazing experience as gusts at the Herods Eilat hotel. The vecation was full of pleasure and enjoyment , the first impression from the outside of the building is fabulous and it is evan get better during the stay at the hotel. The inside is very impressive also , warm and cozy. The rooms are very comparable , the food at the hotel is absolutely amazing , there are a lot of chices and they are very high quality. We want to complement for the fantastic serves of two main meneggers that do their work with very professionally way Mr. Chaim from the boutique and Mrs. Anna from the Palace hotel.
Shlomit and Moshe natan

  • Stayed: September 2013, travelled with family
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Thank Shlomit N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

we was in herods boutique in october 2013.
The service was courteous.
Rooms at high level.
The hotel clean all the time.
In the dining room was varied.
The manager Heim rotates in the hotel all the time and cheak if every thing is fine.

  • Stayed: October 2013, travelled as a couple
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9  Thank Iris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013 via mobile

Herods boutique was the best experience I had in a long time.
The edom suite we reserved was the most beautiful suite I have ever stayed in, and I've been to places.
So quite and relaxing, the pool was in the exact size, not too big, the food quality was outstanding, the team was so kind, so welcoming that it was so hard to leave.
Close to the beach, mall and all popular destinations, 10 min walking distance to the famous side walk.
I have already booked the same suite for the upcoming December.

Thank you so much, worth every cent I've paid.

  • Stayed: October 2013
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6  Thank Sawadika1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2013

We choose to celebrate our second anniversary at the herods boutique hotel and it turned to be an axcellent choise! From a worm wellcoming (with champagne!!) to a wonderful vacation. The staff is great & carring, the food is diverse & delicious, the room is pampering and the view is fabulous. Also The hotel is located very close to the sea and have a private beatch. It was the perfect vacation and there's no doubt that we'll be back soon.

  • Stayed: October 2013
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Thank Shelleyhoffman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Herods Boutique

Address: North Shore, Eilat 88103, Israel
Region: Israel > Southern District > Eilat
Amenities:
Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #24 of 61 Hotels in Eilat
Price Range: £161 - £1,286 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Herods Boutique 5*
Number of rooms: 104
Official Description (provided by the hotel):
At the Herods Boutique you’ll enjoy a complex of rooms in Eilat that offers private space and quiet for professional activity and for groups, as well as all the unique advantages and services offered at the luxurious Herods Eilat such as a diverse cuisine, the colorful and lively Cardo shopping center for special treats and an abundance of treatments. ... more   less 
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