I heard so many good reviews about Jakos, so I invited my parents who live in the center to come eat with us at the restaurant. But at Jakos they apparently forgot how to treat their costumers with respect. Today, a good food experience turned bad because of the service. The highlights were: asking for everything three times and to hear from the waitress, sorry i cant clear your plates right now because there is no room to clear it to.... So we had to drink our cofee and tea while the fish are staring at us. at least it was comforting to hear complaints from customers around us and to know that it's not all in our heads. But, the reason for NOT going back to Jackos is the owner who chose to reply to our complaint about the service in screams. Another thing was their politely said advice for us: You dont have to come back. So thank you for the advice and I promise to take it. It is really not your food, it is totally you. For all fairness and to those who are not tiered from reading I want to elaborate from the point in the story when we went to complain. At first, the response to our complaint was polite, we received an apology, an explanation that the restaurant was really busy today and an offer to make us up for the bad experience. We declined politely because it wasnt out intention. But, as the owner (who we understood was the owner at least) heard the word compensate, she turned to us and with a harsh tone announced that she sent waiters at our direction. The apology, the recognition that the place was packed and being polite were all gone. Nothing changed even after I explained that the waiters didnt come to us, we had to address them, and every request had to be asked three times before anything happened. Things turned really bad when my mom chose the wrong words to describe the service "Goal Nefesh" (in hebrew and if trying to translate "hideous") and I have to emphasis, she said the service was hideous. Maybe that was a poor choice of word but even my moms apology didnt help to maintain the owners unproportional response, her yelling and the bad felling that escorted us out the door.
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