On the 30th of November , me my brother and his wife stayed at the Colony Hotel Haifa for 1 night . we arrived to the hotel at 15:15 on Saturday after a really long trip in the North, there was no bellboy to help carrying the luggage , so we had to carry out 4 huge luggage all the way up the stairs !! . we went to the front desk , and the first impression the lady made , is your room is not ready yet !! you didnt even ask for our names !! ( how would you know if the room is ready or not if you didnt ask for the name to check the reservation ?? ) anyway , we gave the name just to double check , we had booked 2 rooms , so none of the 2 rooms were ready !! though that it says in they're website that the check in is at 14:00 !!!! , so i told the lady that we are supposed to get the room at 14:00 !! she answerd me in a really rude way , its Saturday !! and on Saturday and holidays rooms are not ready in that time because Jews cannot leave the rooms before shabat is over . IS THAT MY PROBLEM ??? Dear Colony hotel , i am paying money to stay at the hotel , you are not doing me a favor !! . so as the lady said that it is written in they're website that on holidays and shabat rooms might not be ready on time !! , so i did my self a favor and checked it in they're website !! and was surprised that in there it says that check in is at 14:00 including holidays and SHABBAT ( Saturday ) .
anyway she asked us to wait 10 minutes to take one room , and the second will be ready in an hour !! the 10 minutes were more a 30 minutes waiting !!
we had to go out and return to take the both rooms .
there is no laundry service in the hotel , if you want to make your laundry , you will need to go downstairs and do it by yourself !! is that a real 4 stars hotel ??????? i do not think so .
while checking out , the girl at the reception just didnt know who to do the check out !!! she had to call the manager and he helped her doing the check out !!
the rooms are ok !! the shutters of the windows kept on hitting the walls becuase of the wind that night !! but i guess that is once in a while !!
the workers smoke and drink coffee and gossip at the entrance of the hotel !! just infront of the guests !! as every 4+ stars hotel in the world does !! PLEASE MAKE A ROOM FOR THE WORKERS WHERE THEY CAN SIT AND DO WHATEVER THEY WANT !!!
the only good thing in the hotel , is the LOCATION , breakfast was OK !!
I would never go back again to that hotel , and as a travel agent i would make sure that none of my customers go there as well .
- Official Description (provided by the hotel):
- The Colony Hotel Haifa is situated in the restored historic center of Haifa, in a unique preserved building, that was completely renovated in 2009 into a boutique hotel offering 40 luxurious rooms of the highest design standards. The hotel is located only 300 m from the world famous Baha’i Gardens which is one of the World Heritage Cultural sites. Next to the hotel are restaurants, cafes and a shopping mall, and it is only a short distance from the sea. ... more less
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