One first needs to realize that the Carmel Spa is one of the highest ranked hotels in Israel and justifiably so. The criticism you are about to read might be considered nit-picking but when you are a 5 star hotel and charge one of the highest rates per night in Israel, then the bar is raised and the hotel has to answer to a totally different criteria than standard hotels.
I have stayed at the Carmel Spa about a dozen times (I am a member) and have not missed a year yet. I usually complain about the poor cable TV station selection, but that has improved and is no longer an issue.
I will instead discuss two topics - slightly less than perfection in regards to room maintenance and nouvelle cuisine in the dining room.
Lets start with my biggest complaint – the pillow covers. The hotel has purchased new pillow covers from a company called Arliktex.co.il and it would appear they purchased the cheapest quality. The label stated 50% cotton, 50% Darlain which must be some synthetic fiber. Looking at their web site – this is the cheapest quality available. To me it felt like 100 percale, pimply and scrappy. I found one older pillow cover in the closet, which was the previous 450 percale – super satin quality – which is what I used. Shame on a 5 star hotel for buying such poor quality pillow covers. Incidentally the sheets and blanket covers were all fine.
Since the fire, they installed personal LED lights by each bed. Mine did not work so I left a note on it and it was fixed. But shouldn’t the cleaning staff check that all the lights are working?
Lastly, I took a bath both days and on the second day I found after entering the bath that the bathtub had not been cleaned – just rinsed down and therefore there was a layer of soapy grime attached to the walls. Not the level of maintenance one would expect from a 5 star hotel and spa.
The food at both lunch and dinner has become more nouvelle cuisine. For lunch I took the gnocchi. I have ordered it in other places and it usually comes with about 30-40 pieces of gnocchi. Here I got 8 pieces. Very tasty but not what I consider a portion. Same for dinner – the entrecote was 100-150gm and the spring chickens (pullets) were minuscule. It would be nice if they at least indicated the size of the portion. I guess they assume everyone will fill up on salads.
Due to all the items above, I would have to take off a star from their rating this year and only give them a 4 star rating.
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- Also Known As:
- Carmel Forest Spa Resort By Isrotel Exclusive Collection Hotel Haifa
- Carmel Forest Hotel
- Carmel Forest Resort