First of all, the hotel is located 20 km. and 30 minures from Haifa and not in it. It's an isolated resort (or at least claims to be one), detached from any urban activity.
Unfrortunately, what might have been impressive 15-20 years ago, is now old and quite neglected.
The weakest point is the rooms, entitled to no more than 3 starts at best. Old carpets, boring, outdated design, no modern accessories and poor maintenance have all contributed to the deterioration and gloominess of the rooms.
The maintenance and cleanliness of the rooms are a disgrace. The bathroom floor was stained (yes... exactly what it sounds like), rust was all over rhe bathroom, the 'closet' had only one, unleveled, shelf, a loose safety deposit box and what seemed to be open electrical wiring.
The lighting was poor, with switches located in no apparent logical order, which forced us to try and err every time.
The public areas were better maintained, but as dull and unattractive.
The only strong point of the place is its' spa, which is above average, with a large variety of tratments and a relatively flexible schedule. Unfortunately, the quality of the treatments and professionalism of the staff varies a lot, so luck plays a large factor.
Maintenance is better in the spa area, but not as good as it should be (cleaning the huge waiting area windows after the rain storm has passed is not an option, folks...).
So basically, we're talking about a decent spa in an average hotel. The rooms are adequate for nothing more than sleep (great mattresses in most of them, BTW).
Terribly needs renovation and a more professional staff all around.
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- Also Known As:
- Carmel Forest Spa Resort By Isrotel Exclusive Collection Hotel Haifa
- Carmel Forest Hotel
- Carmel Forest Resort