It's one of the top hotels in Israel. trust me on that rating . however my stay started in awful way. I got to the desk of the reception , nicely pointing type you get to seat while you check in I will say cool spa future. the front desk lady holding a windex yes windex ! Cleaning the glass surface . Okkkk. I am not impressed . Next we move into passport issue as American tourist I am allowed to get free vat but as Israeli the right is taken away even if I am a tourist ! Why? Ask the tourist office. Going back to the sour face in front of me informing me I will not get vat back . Now , I ever really asked for it but she tried to be nice to me . Right. Next the room is not ready and next to it no free wifi as the 1000 dollars charge for three nights will not cover the free wifi. At that point I am disliking the girl and the pr manger get involved . She was nice and polite trying to handle that "hard to handle guest" . I am asking if the pr office ever contact them as I am a blogger in a local on line magazine and I am writing about my visit to the spa hotel. She answered that no she have no notes and I figured ok life . Then the sour face said she is giving me a room not near my friend room which we booked two rooms together . I said "no I want the room next to my friends" . She answered "this the room we have ready otherwise you will need to wait" clearly I wad not happy and she run inside crying which I didn't see the reason. Then come out of the office the hotel manager . She was so rude taking me a side as if I am a criminal accusing me of lying about the call to the pr guy eytan which I did called him. I felt so bad she was saying "well you said you called the pr guy no clue was found that this is the case" in Hebrew it's different but believe me she made me feel as if I am a criminal I wanted to call him she said "not here go out side the hotel we dont use phones in this hotel" I worked at the Dan hotel in tel aviv 36 years ago I know one thing. You ever make the guest feel bad as she did . I guess I am thankful for tripadvisor for allowing guests to share noted about the hotels they stay and put a voice tothe wrong doing . Bad start . The room was holiday inn style with dirty windows . The rest I guess was ok . So far ..
איה ! ההתנהגות שלך היתה מחפירה ואת חייבת לעבוד על יחסי אנוש שלך נפגעתי ממך מעומקי נשמתי כשהאשמת אותי בשקר של הטלפון לאיתן שיש לי ממנו הודעה שמאשרת שאכן דיברתי איתו. קילקלת לי את החוויה .
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- Also Known As:
- Carmel Forest Spa Resort By Isrotel Exclusive Collection Hotel Haifa
- Carmel Forest Hotel
- Carmel Forest Resort