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New Victoria Hotel Jerusalem
Ranked #62 of 102 Hotels in Jerusalem
Reviewed 30 December 2013

I had a great stay at New Victoria, overall service was excellent, staff were friendly and helpful with my needs. Breakfast was good and enjoyed the free wifi thru out the hotel. Hotel Location was excellent within walking distance the old city walls. Quick check in and check out service. Free and paid parking available near the hotel.
I recommend the hotel for the value of the money.

Room Tip: Rooms on the back side of the hotels are quieter.
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  • Stayed: December 2013, travelled solo
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Thank Naser D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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63 - 69 of 127 reviews

Reviewed 28 December 2013 via mobile

Located between Herrods and Damascus gate, the hotel is nothing fancy but is perfectly located to and discover Jerusalem. At 60gbp/ twin room it was a bargain for a truly last minute booking. Hotel clean

Stayed: December 2013, travelled with friends
Thank O L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

We were pleased with our stay at the New Victoria Hotel. The food was wonderful and all of the employees went above and beyond to make sure we were accommodated in every way. The room was always clean and comfortable. We enjoyed our stay and would come again.

  • Stayed: November 2013, travelled on business
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Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2013

The bed is tiny, the mattress is so old and soft, the carpet is old, the wall and door does little to keep noise out. Worst hotel I ever stayed. Definitely won't stay in this hotel again.

Not sure if all hotels in East Jerusalem are like this, yes if is not too far from the old city, but I believe a comfortable rest is far more important than just being close to the old city.

  • Stayed: October 2013
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Thank Simon_LS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quraan, General Manager at New Victoria Hotel Jerusalem, responded to this reviewResponded 10 November 2013

Thank you for taking the time to let us know of your feelings.As your complaints regarding the carpert, new carpet was installed in the hotel since last September. Our beds are standard size and we are in the process of remodeling and we will be taking into consideration of changing some of the old mattresses.

With king regards,
Azzam Esmail
General Manager

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Reviewed 12 October 2013

Room 312 The service was very good. The food was very well and well prepared and healthy. The only problem was the shower which was fixed immediately The telephone facilities needs attention.. The room was very clean and big The staff was friendly and helpful. God bless your staff & management.

  • Stayed: September 2013, travelled with friends
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Thank Juma H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2013

This hotel is cheap but still overpriced for what you get!! It's located about 10 mins walking from Damascus gate (old city) which is a filthy part of town :-( Its located on a back street (not easy to find) and there is thrash everywhere. We even saw huge rats running about on the street outside the hotel! Rooms are very basic with old style furniture and tiny bathrooms, The first room they gave us had not been cleaned since the previous occupants so we had to ask for a different room! The new room was at least clean with good air con unit but bedding (pillows) were very old! This hotel probably does not meet safety standards as we noticed some emergency exits and hallways were blocked. Breakfast was very basic and tasteless. We had booked for 2 nights but left after the first night.

  • Stayed: August 2013, travelled as a couple
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1  Thank Jennie1980_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quraan, General Manager at New Victoria Hotel Jerusalem, responded to this reviewResponded 12 October 2013

Dear Ms. Jennie,

Thank you for taking the time to let us know of your feelings.We simply had to question wether indeed you had reviewed the right hotel, with our utmost effort, we could hardly recognize ourselves. It is always a regret if a guest feels that we have fallen short in any way, and highly unusual. The incident you described, is so unprecedented that we remember it well. We had managed to upgrade your room category, hence during peak season it is less possible for us to upgrade even our important returing guests. Having noted some of you other standerous reviews for other establishments, the entrance to the hotel is always clean, please note that the hotel is located on a busy street. Our team of professionals, especially in the dining area, have been delighting guests with their warmth and hospitality for many many years, while the chef and his team have been commended by many local and foreign organizations, your comments are simply not in line with any that have ever been received. Perhaps there is just no pleasing some guests.

With king regards,
Azzam Esmail
General Manager

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Reviewed 19 May 2013

The rooms are old but there is a new TV in each room and everything else is great. The hotel includes breakfast and dinner and the food is awesome. It really spoiled me when I went to other cities I realized how good I had it. The manager is a really nice guy and he is very caring and offers to help if he sees you need something. The staff really makes your visit. The location makes everything really convenient. There is a bus and rail station nearby and you can go anywhere in Israel or the West Bank. Also, all the major sites are in walking distance. Any feelings I had about the room being old went away after the first day. When I went to the American colony hotel to eat lunch the staff was ridiculously rude and we waited forever for even our drinks. The other nearby hotels had everything over priced, water was twice as much in 2 of them. I really recommend this hotel, I had a better experience here than several other travelers I met had at their hotel.

Room Tip: The fancier seeming hotels are awful when you arrive, this is a way better experience.
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  • Stayed: May 2013, travelled with friends
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1  Thank Roxanne314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New Victoria Hotel Jerusalem

Address: 8 Al-Massudi Street | P.O.Box 19374, Jerusalem 19374, Israel
Phone Number:
Region: Israel > Jerusalem District > Jerusalem > Down Town East Jerusalem
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #62 of 102 Hotels in Jerusalem
Price Range: £61 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — New Victoria Hotel Jerusalem 3*
Number of rooms: 49
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