The only good thing about this hotel is its closeness to the old city, Rockefeller Museum, Garden Tomb and walkable to the Mount of Olives, City of David and west Jerusalem. There are also numerous Arabic shops and restaurants nearby. Otherwise, not much else is up to modern tourist standards (for westerners at least) and many of their listed features are misleading:
"Each room is furnished with a mini-bar, cable TV, IDD telephone, and Internet access."
- Does an empty mini-fridge classify as a mini-bar? Not to me.
- Cable TV was a grand total of TWO stations, RAI (Italian) plus a shopping channel - which after 11 pm SHOCKINGLY turns into a PORN movie ad channel (with the good parts blurred out); so that means basically NO in room TV (unless you understand Italian or like porn movie ads). When I complained about TV choice, they said the system is being worked on and we may have more channels later today (after 48 hours - no new channels); what a disaster and terribly misleading
- NO internet access of any kind possible except in the lobby ... another major misleading feature
"Other thoughtful amenities include a room safe, luggage rack, and writing desk & chair."
- no in room safe
- the luggage rack is used for the mini-fridge as its table, so that is useless
- the tiny desk had a tiny stool (no chair)
"To make your stay even more enjoyable, welcome drinks and fresh fruit plates are provided. Complimentary breakfast is served as well."
- absolutely no hint of welcome drinks or fresh fruit offered to me or any other guest; why do they make this up?
- the furnishings are 100 years out of date and very tacky/stale
- the towels are cardboard
- the soap is the tiniest sliver which is impossible to use for a shower (bring your own real soap)
- the halls, restaurant and public areas are need of maintenance and repairs all over the place (although not exactly falling down, I have seen much worse elsewhere)
- same goes for the rooms, being in terrible shape (paint peeling, electric sockets/switches falling apart, drapes torn, etc.)
- I was brought to my room by some husky, sloppy worker who acted as bell hop (which I didn't need or wanted) who spoke no English - a rather shocking and odd first impression; I little found out he also cleaned/made up the rooms so he was doing double duty
- breakfast was quite OK with pancakes, hard boiled eggs, mini hot dogs, fruit, watery juices, bread and jam, hot mlk, tea but no REAL coffee (just instant - gross!)
- large screen lobby TV with only 2 English channels (BBC News and a movie channel MAX) and numerous Arabic channels which the owners/employees like to watch
- the Bar/Coffee Shop looks pretty good from the door but never went inside - I didn't think they deserved my patronage
- cleanliness in the room was adequate
- value is poor with all these issues
Long and short - stay away. There are many alternatives both close and farther away from the old city.
- Official Description (provided by the hotel):
- Jerusalem’s consider a truly rewarding experience and visit Jerusalem and The Holy Land, and witness with your own senses the places where the monumental events of the Old & New Testament took place, a land not of rocky ruins, but great historical areas and archeological wonder. For a most convenient Central Location in the heart of East Jerusalem the Capitol Hotel is ideally located two minutes walk from the ancient and loved Walls & Gates of Jerusalem, The Mount Of Olives, Mount Zion and so much more. ... more less
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