This is an interesting foo-foo design of a hotel in a prime location next to the Old City. I was going to write War and Peace on my stay, but upon reviewing the previous 6 or 7 reviews, my underlying views are very similar in that the service just does not match up to the quality and image the hotel portrays. Not to mention the hefty prices for anything and everything. At this level of hotel, one would also expect a high level of consistency, sadly lacking from doormen not opening doors for us on entering or leaving the hotel, or indeed hoping that tonight the turn-down service will happen. Free drinks vouchers were provided, with so many caveats of where and when you can use them are nothing short of ridiculous bearing in mind the type of clientele staying here. It was easier for me to pay for the drinks than cause the obvious embarrassment it caused us and the staff. Also, too many trainees at reception – I can cope with 1, but not 2 or 3. I mentioned all of this to the Duty Manager who took time out and listened. I appreciated that. But as a previous reviewer mentioned, will anything be done especially having last visited 2 years ago and all was the same? Its no good Management responding to TA reviews thanking people for their stay and comments, blah, blah, blah. They need to act! Nevertheless, we enjoyed our stay, but this place could be SO, SO much better if they got the detail right. Come on Mamilla Management, step up to the task and match the service of those designer suits you all wear!!
- Official Description (provided by the hotel):
- Jerusalem's Finest Luxury Accommodations Mamilla Hotel, Jerusalem's newest and most fashionable hotel, will usher in a new experience of exceptional hospitality in Israel.This elegant luxury, lifestyle hotel featuring 194 rooms and suites will be the center of Jerusalem's rich cultural heritage and bustling daily life.Designed in collaboration with Alrov Luxury Hotels' vision and commitment to excellence and execution, and in partnership with world-renowned architects Moshe Safdie and Hall of Fame Piero Lissoni. The design combines sophistication and simplicity with exciting lighting, textures and colors inspiring the imagination and delivering a truly unforgettable experience.Mamilla Hotel brings world-class lifestyle hospitality to Jerusalem and Israel. Guests and visitors will enjoy superior design and accommodations together with exclusive dining and bar venues, a Holistic Well-being Spa & Gym, as well as events and banqueting spaces operating with leading technology, that blend sophistication and modern international style with ... more less
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- Also Known As:
- Mamilla Hotel Jerusalem