I would not recommend staying in this hotel. The design is nice but that's about it. The bathroom is totally disfunctional. Everything gets wet from the shower and there's hardly any space to put toiletries. We spent most of the time mopping the floor so we didn't slip on it. You can't even plug the sink to wash things.
The front desk is awful. They have the dumbest Internet policy. Even though it is included in our room, we had to get a user name and password from reception every day. Sometimes the username works sometimes not. One time I called down to get a password and the girl answered "I have to call you back ok?" and hung up. I waited 5 mins and no call so I called again. Another girl answered and took my request and said someone would call me back. Another 5 mins so I called again. A guy answered and gave me a password. It didn't work so I called back again. Another woman said the other man was busy. I said it was urgent and she said she understood and promised to call back. Another 5 mins and I went down there myself expecting to see a crowded reception with people being attended to but there was not a single person there. There were 5 people behind the desk just chatting and doing nothing!
The other thing is on the Jewish sabbath (fri night to sat night) everything in this hotel shuts down from the gym to room service and cooked Bfast.
I give it one star only because there are no negative stars.
- Official Description (provided by the hotel):
- Jerusalem's Finest Luxury Accommodations Mamilla Hotel, Jerusalem's newest and most fashionable hotel, will usher in a new experience of exceptional hospitality in Israel.This elegant luxury, lifestyle hotel featuring 194 rooms and suites will be the center of Jerusalem's rich cultural heritage and bustling daily life.Designed in collaboration with Alrov Luxury Hotels' vision and commitment to excellence and execution, and in partnership with world-renowned architects Moshe Safdie and Hall of Fame Piero Lissoni. The design combines sophistication and simplicity with exciting lighting, textures and colors inspiring the imagination and delivering a truly unforgettable experience.Mamilla Hotel brings world-class lifestyle hospitality to Jerusalem and Israel. Guests and visitors will enjoy superior design and accommodations together with exclusive dining and bar venues, a Holistic Well-being Spa & Gym, as well as events and banqueting spaces operating with leading technology, that blend sophistication and modern international style with ... more less
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- Also Known As:
- Mamilla Hotel Jerusalem