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“An Incredible Hotel with a BUT”
Review of Mamilla Hotel

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Mamilla Hotel
Ranked #14 of 101 Hotels in Jerusalem
Certificate of Excellence
Reviewed 20 November 2013

This is one of the most beautiful, well-managed hotels of a modern design I have been in.

There were 30 of us who were greeted by close to 10 staff members directing us through a series of spaces and staircases to refreshments where the manager made an excellent welcoming talk indicating his pleasure of having us, what we could expect and what was available. This was a true first, and the rest of the hotel was as well-managed as this opening.

The hotel is magnificent with old stone walls, much glass and many seating areas with beautiful design characteristics The rooftop restaurant displays the town in magnificent fashion and provides an unique dining experience. The Mirror Bar would be the prime dating place were one dating, so let's just say a romantic bar. Everything quite beautiful, and all designed by our own Moshe Safdi who did the Jepson Center for the Telfair Museum in Savannah, GA

But, Moshe should have restricted his work to large and open spaces and let a woman create spaces for bedrooms. While lovely upon first sight and with an ingenious manner of a transparent bathroom which can have the walls clouded by the turn of a switch, the rooms became a nightmare in which to live for more than one night. Electric switches near the floor, insufficient table space, square bathtub preventing laying back, small hallway with closet doors reducing the hall by half, low slung bed ……. in other words, just plain uncomfortable.
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  • Stayed: November 2013, travelled with friends
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1  Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George L, Guest Relations Manager at Mamilla Hotel, responded to this reviewResponded 21 November 2013

Dear Charles B,
Thank you for taking the time to write about your stay at Mamilla hotel. We are very pleased to read that you enjoyed the service provided by our staff from start to finish. We are also happy to read that you enjoyed the restaurant, bar and various areas within the hotel.
Your comments regarding the bedroom are very much appreciated because they help our management team in improving our product. I hope that the rest of the group enjoyed the service as well and we hope to be able to welcome you back in the future.

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659 - 665 of 1,529 reviews

Reviewed 18 November 2013

The ONLY reason we couldn't give The Mamilla an Excellent Rating is because we needed more lighting in the evening hours. The hotel lobby and atmosphere; wonderful. The staff; very accommodating and friendly. Dinner atop the Hotel...amazing from the view to the menu. The locale; unbelievable. We slept soundly at night...actually, oversleeping a couple of times.

My husband and I liked our room VERY Much, but the lighting while it creates an ambiance, is not helpful when applying makeup and for that matter dressing in the evening. While we appreciate a darkened room for sleep and we do understand the 'hip-ness' of the hotel itself, my husband and I agreed that we would have liked a brighter room, as in lighting. In the daytime, the sunlight was wonderful, but since J'lem gets dark at 5 pm, we both commented on the lack of bright lighting (dimmers, of course!).

Otherwise, we Liked the Mamilla, VERY Much and will return on our next visit...

  • Stayed: November 2013, travelled with family
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Thank jjavamama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George L, Guest Relations Manager at Mamilla Hotel, responded to this reviewResponded 19 November 2013

Dear jjavamama,
Thank you for taking the time to write about your stay. We are very happy to read that you had a wonderful time in Jerusalem while staying in our hotel. We appreciate your comments regarding the lighting and will make sure that we bring it forward to the right people.
We look forward to welcoming you back in the future.

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Reviewed 15 November 2013

Last time I was in Israel I stayed at the King David, so imagine my surprise when I fell in love with the Mamilla. It is located very near the heart of the City, has fabulous views of the Tower of David, is alongside the new shopping area with shops as well as many restaurants.However, i it is the luxury experience that the hotel offers that bowled me over. The rooms were spacious and well appointed, the bathrooms fabulous, the overall design was contemporary and yet intimate. Plus the staff was very attentive.

  • Stayed: October 2013, travelled as a couple
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Thank nuttree125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George L, Guest Relations Manager at Mamilla Hotel, responded to this reviewResponded 16 November 2013

Dear nuttree125,
Thank you for taking the time to write about your stay at Mamilla hotel. We are very happy to read that you fell in love with our property – especially the design, location and overall experience. We hope to have the honor of welcoming you back in the future.

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Reviewed 15 November 2013

The Mamilla Hotel is very well located, the rooms are a bit unusual but the service all round is really excellent. Carlos who handles the main entrance and cabs et al is very friendly and helpful and a great ambassador for the hotel.

Room Tip: See if you can get a room with a view
  • Stayed: November 2013, travelled on business
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Thank Ron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George L, Guest Relations Manager at Mamilla Hotel, responded to this reviewResponded 16 November 2013

Dear Ron W,
Thank you for taking the time to write about your stay. We are happy to read that you enjoyed your stay thanks to the service that you received all around. Thank you for pointing out Carlos who has consistently received praise from a lot of our guests. We look forward to welcoming you back in the future.

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Reviewed 13 November 2013

I been in Israel many times and this is my first time that i stay at Mamilla, since you walk in to the lobby you feel a very distinctive atmosphere, and when you arrive to you room everything make scene!!! my wife ask me every day to stay more time in the Hotel...

The Breakfast was outstanding and in a very appropriate hours... I want to make a spacial note on one of the Host named FERNANDA, she help us in every aspect in our stay, also one of the guys at the Hotel entrance named CARLOS, very efficient and nice with our requirements!!!

I wish i can go more often to the Hotel, but i already start recommend it with family and friends that i know they are going soon to Jerusalem!!!

One important thing is LOCATION of the Hotel is in a PERFECT to walk to almost every part of Jerusalem!!!

Room Tip: Executive Room Suite 711 very nice view
  • Stayed: November 2013, travelled as a couple
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Thank Mario K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George L, Guest Relations Manager at Mamilla Hotel, responded to this reviewResponded 16 November 2013

Dear mkahnm,
Thank you for taking the time to write such a wonderful review. We are very happy to read that you greatly enjoyed your stay thanks to the location, atmosphere and two of our wonderful colleagues – Fernanda and Carlos. The excellent memorable service that you received from them is something we strive to provide to all our guests on a daily basis. We really appreciate your endorsement and we look forward to welcoming you and your family and friends in the future.

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Reviewed 13 November 2013

We are from New york and are used to great service and the Mamilla hotel was able to completely satisfy our expectations. Very lovely hotel and the service was very good. One of the Bell Boy's named Gilad was charming and helpful for me and my mother when visiting Jerusalem.
Definitely looking forward to visiting again!!

  • Stayed: August 2013, travelled with family
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Thank Danna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George L, Guest Relations Manager at Mamilla Hotel, responded to this reviewResponded 14 November 2013

Dear Danna A,
Thank you for taking the time to write about your stay. We are very happy to read that we were able to provide the great service that you are used to. We appreciate your pointing out one of our colleagues – Gilad. His actions are an example to the rest of our team.
We look forward to welcoming you back in the future.

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Reviewed 11 November 2013

We just returned from a stay at the Manilla and enjoyed it very much. Wonderful location, friendly staff and nice room. The rooms are a little small but tasteful and very nice. Our one complaint is that we had a view into a somewhat dirty alley, but we were not promised more and had not requested a room with a view. We will be back. One idea - complimentary coffee in the lobby in the morning would be a nice touch

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with innstant.com
Thank Mark N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George L, Guest Relations Manager at Mamilla Hotel, responded to this reviewResponded 12 November 2013

Dear Mark N,
Thank you for taking the time to write about your stay at Mamilla hotel. We are very happy to read that you enjoyed your stay. Furthermore, we appreciate your feedback as they help us in improving our product. We are very excited that you are planning to come back and we look forward anxiously to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mamilla Hotel

Address: 11 Shlomo ha-Melekh, Jerusalem 9418238, Israel
Region: Israel > Jerusalem District > Jerusalem > Mammilla
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Jerusalem
#5 Spa Hotel in Jerusalem
#6 Romantic Hotel in Jerusalem
#7 Family Hotel in Jerusalem
#12 Luxury Hotel in Jerusalem
Price Range: £246 - £684 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mamilla Hotel 5*
Number of rooms: 194
Official Description (provided by the hotel):
Jerusalem's Finest Luxury Accommodations Mamilla Hotel, Jerusalem's newest and most fashionable hotel, will usher in a new experience of exceptional hospitality in Israel.This elegant luxury, lifestyle hotel featuring 194 rooms and suites will be the center of Jerusalem's rich cultural heritage and bustling daily life.Designed in collaboration with Alrov Luxury Hotels' vision and commitment to excellence and execution, and in partnership with world-renowned architects Moshe Safdie and Hall of Fame Piero Lissoni. The design combines sophistication and simplicity with exciting lighting, textures and colors inspiring the imagination and delivering a truly unforgettable experience.Mamilla Hotel brings world-class lifestyle hospitality to Jerusalem and Israel. Guests and visitors will enjoy superior design and accommodations together with exclusive dining and bar venues, a Holistic Well-being Spa & Gym, as well as events and banqueting spaces operating with leading technology, that blend sophistication and modern international style with ... more   less 
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Also Known As:
Mamilla Hotel Jerusalem

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