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“World Class in all aspect”
Review of Mamilla Hotel

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Mamilla Hotel
Ranked #14 of 99 Hotels in Jerusalem
Certificate of Excellence
Toronto, Canada
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“World Class in all aspect”
Reviewed 8 June 2014

My partner and I had the pleasure of stay at the Mamilla in May and had an incredible stay. The staff, the service and the overall experience were one of the best we have experienced in the world. We travel extensively and are fussy about what we like. The Mamilla hit the mark all around. They even arranged a taxi for us to Tel Aviv that was affordable and entertaining. The rooftop bar, the breakfast on the patio - meeting fellow decreeing travellers. What a joy. We look forward to our next visit and staying in this amazing hotel once again.

Room Tip: We loved the bathroom - but didn't need extra space for "toiletries" like the America...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NaturalDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George L, Front Office Manager at Mamilla Hotel, responded to this review, 13 June 2014
Dear NaturalDoc,
Thank you for taking the time to write about your stay at Mamilla hotel. We are truly honored that you consider us a world class hotel. We definitely ask this of our team every day. We look forward as well to your next visit.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (223)
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English first
Toronto, Canada
2 reviews
Reviewed 8 June 2014

We stayed at the Mamila during our recent vacation in Israel.
It was definitely one of the highlights of our trip.
The location is really the best in the city to really enjoy Jerusalem.
The service at the hotel was exceptional and the breakfast we had was one the best we ever experienced. Special thanks to the Mamila staff for making our time in Jerusalem very special.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GSTORONTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George L, Front Office Manager at Mamilla Hotel, responded to this review, 13 June 2014
Dear GSTORONTO,
Thank you very much for such a wonderful review. We are very happy to read that you had a special time in Jerusalem and Mamilla hotel. It would be an honor to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 June 2014

It's expensive, no doubt. But Mamilla is 10 minute walk (through a shopping center) to the Jaffa Gate and the old city and is right in the middle of the coolest part of Jerusalem. But the service from the concierge was the best I've had in years of travel. Kudos to Fernanda, in particular!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StewartTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George L, Front Office Manager at Mamilla Hotel, responded to this review, 8 June 2014
Dear StewartTwo,
Thank you for recognizing Fernanda of our host team. We are very happy to read that thanks to her professionalism you left Jerusalem with wonderful memories of Mamilla, hotel. We look forward to welcoming you back in the future.
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New York City, New York
Level Contributor
114 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 7 June 2014

The location of the Mamilla is fantastic, leading onto the shopping center to the Jaffa Gate. The hotel is clean, modern and pleasant. The staff were friendly and wonderful. Has some of the best food options in that part of town.

But whoever designed the bathrooms seemingly has never had to use them. There is no where to put your toiletries except BEHIND you on a rickety small awkward table, where they fall down constantly. Want a tissue? You have to go around the wall to the back of the tub area where a completely useless shelf holds them. Want a bath, get ready to wait 25 to 30 minutes for it to fill! How about a shower, be sure to ask for extra towels because the shower floors aren't set down enough and water will slowly cover the floor of the entire bathroom. I didn't have this problem but if you want to put on make-up, prepare to bring a lamp because you won't be able to see a damn thing in their mirrors the lighting is so terrible.

Everything else about this hotel is wonderful but the bathrooms are so frustratingly inconvenient, I do not plan on staying there again the next time I come.

Room Tip: Maybe there are other bathroom types on other floors. Do not take the modern glass box ones or if t...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NYCDesign78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George L, Front Office Manager at Mamilla Hotel, responded to this review, 8 June 2014
Dear NYCDesign78,
Thank you for your review. We are happy to read that you love our location and that our staff provided you with the level of service that we ask of them. With regards to the bathroom, we are installing special vanity mirrors with built-in lamps that will provide better lighting. We hope that you will reconsider staying at Mamilla hotel in the future.
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Chevy Chase, MD
Level Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 6 June 2014

Luckily the location cannot be beat because otherwise we would have found other accommodations. Our room was very expensive and very small, though well designed. Breakfast
looked great but tasted ordinary; scrambled eggs were cool. Tea arrived with tepid water.
We did like the cafe where we ate lunch several times. The Jaffa Gate was less than a 10 minute walk without crossing any streets.

Room Tip: Rooms not facing street are quieter and still have good views.
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elayne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George L, Front Office Manager at Mamilla Hotel, responded to this review, 8 June 2014
Dear Elayne S,
Thank you for taking the time to share your views on Mamilla hotel. We are happy to read that you appreciated the location of Mamilla hotel. With regards to breakfast, we will make sure to share this with the executive chef and dining room manager so that we may address this issue. We hope that you will visit again for a much better experience. Ona different note, we are very pleased to read that you enjoyed the Mamilla Café.
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Miami, Florida
2 reviews
Reviewed 6 June 2014

I visited Jerusalem for a number of times in past years due to business, and have been luckily stayed at Mamilla for each of my visits. Mamilla is not a huge hotel, but its beautity and very fined design are quite impressive. The studio, as expected, is not big, but nicely equipped with everything you need. Water-falling and tub associated with transmittable crystal glass inside bathroom are unique. Both hard and soft high-quality pillows are provided. All the components including quilt, bed-cover, towers, cups, etc. inside the room are very clean and first-class. Hotel restaurants provide very tasteful foods and closes late at night time. Having great view over old city while dining at the Rooftop restaurant. Very attractive. Breakfast is abundant. The hotel stuff from front desk and restaurants are professional, polite, and as always provide fantastic help and services. Managers Emanuel and George always smile, very friendly, and respond positively and effectively.Mamilla is just located at city center, so you can easily walk to the shopping mall, the main street, and the Jaffe gate, and can quickly get a taxi at anytime from the hotel. Like my very first visit, I felt so comfortably and once more, really enjoyed staying at this great Mamilla even for weeks during this latest trip.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George L, Front Office Manager at Mamilla Hotel, responded to this review, 8 June 2014
Dear Keith L,
Thank you for taking the time to write about your stay at Mamilla hotel. We consider an honor to have you as our guest time and again. I will make sure to share your comments with Emanuel. We look forward to your next visit.
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Stamford, Connecticut
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 June 2014

the mamilla hotel, right near Jaffe gate, is very beautiful looking and quite expensive. however, the rooms are small and dark. the bathrooms have glass walls but since I was sharing a room with my sister, not what I would have wanted. the walls do become opaque if you can find the button! the breakfast was very nice with unusual offerings. I found it difficult to figure out the lighting in the room. I would not stay here again.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sbj1022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George L, Front Office Manager at Mamilla Hotel, responded to this review, 6 June 2014
Dear sbj1022,

Thank you for taking the time to write about your stay. We apologize that you found the lighting system too complicated for your taste. We are at our guests service and we will happily explain the lighting system should the need arise. We hope that you will reconsider us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mamilla Hotel

Property: Mamilla Hotel
Address: 11 Shlomo ha-Melekh, Jerusalem 9418238, Israel
Region: Israel > Jerusalem District > Jerusalem > Mammilla
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Jerusalem
#5 Spa Hotel in Jerusalem
#6 Romantic Hotel in Jerusalem
#7 Family Hotel in Jerusalem
#12 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Mamilla Hotel 5*
Number of rooms: 194
Official Description (provided by the hotel):
Jerusalem's Finest Luxury Accommodations Mamilla Hotel, Jerusalem's newest and most fashionable hotel, will usher in a new experience of exceptional hospitality in Israel.This elegant luxury, lifestyle hotel featuring 194 rooms and suites will be the center of Jerusalem's rich cultural heritage and bustling daily life.Designed in collaboration with Alrov Luxury Hotels' vision and commitment to excellence and execution, and in partnership with world-renowned architects Moshe Safdie and Hall of Fame Piero Lissoni. The design combines sophistication and simplicity with exciting lighting, textures and colors inspiring the imagination and delivering a truly unforgettable experience.Mamilla Hotel brings world-class lifestyle hospitality to Jerusalem and Israel. Guests and visitors will enjoy superior design and accommodations together with exclusive dining and bar venues, a Holistic Well-being Spa & Gym, as well as events and banqueting spaces operating with leading technology, that blend sophistication and modern international style with ... more   less 
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Also Known As:
Mamilla Hotel Jerusalem

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