This is a hotel that should not be missed as it is very close to the Old City with first rate architecture, staff and amenities. We stayed in a suite on the 6th floor, and found the room both attractive and comfortable with an adequate amount of space provided in the walk-in closet for our clothing, and very comfortable seats in the living area. The partition wall "slides" open or closed between the living area and bedroom, and the glass wall between the bedroom and washroom has a magical button to switch between transparent and translucent (i.e. private). The only complaint, if one were to consider it as such, is that the shower is open to the rest of the washroom, and water will spray onto the stone floor of the washroom, which could be a problem if you are not wearing shoes or boots as your socks will get wet if you need to access the water closet.
The shower soaps and shampoos are of the best quality, as are the towels, bed linens and furnishings of the suite.
The complimentary wine and snacks in the room were very good, the ambience in the breakfast room excellent, and service of the hotel staff first rate.
The spa and gym are world class, and should be used as often as possible as the gym is truly a memorable area.
The roof top terrace dining was disappointing, from the moment that our "reservation" was lost, to the poor table we were offered by the entrance, to the sub-standard service and to the poorly cooked food. Our "host" made us a reservation to eat at the terrace dining weeks before our visit, and confirmed the reservation to us upon check in to the hotel. The hostess at the front of the restaurant could not find our reservation on her computer screen, and kept asking if we had another name, which led me to suspect that our reservation had been given away to another party. The entrecote steak I ordered was adequate, but the steak my wife ordered was over-cooked and not acceptable. It sat on my wife's plate for close to an hour, uneaten, until what I believe to be the manager asked if everything was OK. Our server was not to be found from the time the meal was placed before us, with one exception where he asked me but did not ask my wife whether everything was acceptable - and walked away without waiting for a response. When I later politely explained to him privately what he should have done, as a waiter, I do not believe that he was interested in my opinion or advice - which is unfortunate as I have extensive experience and have eaten in some of the finest restaurants in world. In fairness to the dining room manager, we were not billed for the uneaten meal, and yet I would recommend against eating at the terrace restaurant unless one wants the view, and is willing to sacrifice the meal. The hotel has several other dining facilities, as does the Mamilla Mall and other luxury hotels in the immediate area.
I would definitely recommend this hotel to any visitor looking for a first-rate place to stay when visiting Jerusalem.
- Official Description (provided by the hotel):
- Jerusalem's Finest Luxury Accommodations Mamilla Hotel, Jerusalem's newest and most fashionable hotel, will usher in a new experience of exceptional hospitality in Israel.This elegant luxury, lifestyle hotel featuring 194 rooms and suites will be the center of Jerusalem's rich cultural heritage and bustling daily life.Designed in collaboration with Alrov Luxury Hotels' vision and commitment to excellence and execution, and in partnership with world-renowned architects Moshe Safdie and Hall of Fame Piero Lissoni. The design combines sophistication and simplicity with exciting lighting, textures and colors inspiring the imagination and delivering a truly unforgettable experience.Mamilla Hotel brings world-class lifestyle hospitality to Jerusalem and Israel. Guests and visitors will enjoy superior design and accommodations together with exclusive dining and bar venues, a Holistic Well-being Spa & Gym, as well as events and banqueting spaces operating with leading technology, that blend sophistication and modern international style with ... more less
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- Also Known As:
- Mamilla Hotel Jerusalem