I was expecting a welcoming staff and modern rooms, but I was very disappointed. The room didn't have air conditioning and even if we kept our window open it was very hot. I felt very suffocated every time i walked into the room. The bathrooms had many stains and there were large dents in the wall. It felt like i were living in a run down college apartment.
The panorama view we had was of a cemetery; it was actually very morbid.
Worse of all, the staff is very dishonest. We reserved four nights but then the american embassies closed and we we had to change our reservations to three weeks later for only three nights and so we called the hotel to talk to someone about it. After talking to the receptionist for half an hour (and in fluent arabic) he said it was possible and they would compensate us when we arrived. When we arrived, we talked to four different men about this and they told me to call the owner (the owner wasn't even willing to talk to me in person) and then he said it's not possible. I was taken aback and very frustrated by the staff's dishonesty. I am not normally a person to complain, but i was outraged by the deception.
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