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“shocking hotel”

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Leonardo Hotel Jerusalem
Ranked #18 of 101 Hotels in Jerusalem
Certificate of Excellence
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“shocking hotel”
Reviewed 10 July 2012

I booked this hotel by mistake.I thought i was booking the Leonardo Plaza.This was a shocking experience.The junior suite was very basic and there was no room between the bed and the wall.The passages were in half light and smelt bad..I went to reception and asked to be moved and I explained that I thought I was meant to be in another Leonardo.They did not help at all.Warning this hotel is like being in a desert.There are no shops,restaurants or night life here.Out side the hotel is a huge quarry.We went for a quick walk and did not feel comfortable at all in this area..We returned to the hotel and left to find another hotel which we did..We returned got our luggage and moved out.Because I had prepaid the hotel would not even give me one nights refund from the 3 nights I had paid.If you want to feel safe and want to be able to walk around and enjoy the night life of Jerusalem then be warned do not stay here.We were very relieved to be away from this horrible hotel in a terrible location.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank sam d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (219)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Miami Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2012

I have just returned from a visit in Israel and I must inform that the stay at Leonardo Jerusalem was a real pleasant stay, me and my wife celabred a birthday with another cupel of friends the way the staff treated us was unforgettable . The service at front dask was very helpful and kind.the food at restaurant was varied and excellent . When we had a problem with the flight the deuty manager solved our problem with a personal care , all these things together made me and my wife make a decision that Leonardo Jerusalem will be our home at Jerusalem , I recommend every one to visit this beautiful hotel in the best location in Jerusalem .

Room Tip: Bring with you swimsuit to the swimming pool and sport clothe for the Jim
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Joe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 July 2012

Lovely hotel and is about a 20 minute walk to damascus gate and the garden tomb. Staff was very welcoming and helpful with any tour info. Rooms was clean and modern, Breakfast was good and always had a table waiting for us. I would stay again

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Mat2gar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nahariya, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 July 2012

We were staying at this hotel only for one night in Jerusalem, it was our trip to celebrate our anniversary. When we came to the hotel the guy at the reception didn't explained us when and where will be the breakfast and at what time. Then the bathroom and the toilet in our room were very dirty. We phoned to the reception and we asked to clean it up.
In the morning, at 7:30-8am the cleaning man knocked on our door and he woke us up. I was very mad cause the reception should warn the cleaning staff about people who supposed to check-out at 12pm --- not to come to their room in the morning and wake them up. cause we already should leave the hotel at noon, so there is no point to clean the room so early!!!!
It's so shame, for such a known and an expensive Hotel to have such a poor service.

Room Tip: for this price you can find better hotel
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Rosalie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rushton england
Level 6 Contributor
143 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 9 June 2012

We stayed 4 nights recently as part of an Israel tour and it was chosen by Travelsphere. It was a good choice and overall we were happy with the hotel. The breakfast choice of cold items was very good but the hot items were a bit lacking. You never had either the same room or table for breakfast which would be far simpler. On their sabbath you didnt get omlettes or the coffee machine in the morning or a soup at night and the veg's were a bit lacking in the evening though the meat choices were generally very good, as was the salad choice.
Our room was clean and tidy and had a good view.
The hotel is about 10 mins walk down to the Damascus gate - its safe and well worthwhile to go to the Western wall at night - a further 10/15 mins into the old town.
Our acid test - would we stay there again - Yes we would !
By the way, the pool is cool but very refreshing in a hot city !

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank martandvic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level 6 Contributor
281 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
Reviewed 3 June 2012

Stayed in this hotel with a tour for 3 nights. The twin room was bigger and cleaner than their sister hotel in Nazareth but the two beds were as narrow. This hotel had more English TV channels which included CNN, BBC and Skynews. Internet charges were expensive at US$6 an hour and US$18 for full day. It was strange that housekeeping would only provide cream powder on day 1 despite complimentary tea and coffee would be restocked during our stay. We asked for it but our request was neglected. The hotel had a gym and swimming pool which could be used during summer.

Breakfast was good with many selections of fresh fruits and breads. Eggs could be made to order but the chef was no good. The omelets which he made were the ugliest I had ever seen.

When you come out of the hotel, there is a small lane on the right hand side. At the end of the lane, turn left and either just walk for 20 minutes or you ride 3 stops by tram, you can reach the statoin of Jaffe Center where many restaurants, shops and night life are. For those riding the train, it was a flat fare of NIS 6.60. Once you board the train, make sure you stamp your ticket with the machine. Within one hour’s time, you can enjoy unlimited ride on both the train and buses. This we were told by the conductors who did the spot check for passengers who didn’t buy tickets.

At the stop of Jaffe Center, there was a shop called Gina Underwear. Turn left at the shop and walk down the road a bit. Soon you will find another road crossing your road and at the end of it, you can see the McDonalds’ sign. There you can assess WiFi for free and this seemed to work at other McDonalds as well.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cutiedoggy13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Forest Hills, New York
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 May 2012

This hotel was more of a budget option but MUCH better than other budget hotels I've stayed at in Jerusalem. My only real complaint about this hotel is the location. It isn't in the best of areas but is safe. It's also nice that the hotel is so close to the light rail which can get you basically anywhere you'd want to go in Jerusalem if you're a tourist.

The rooms were clean and modern. Breakfast was good.

Overall great value. Not sure if I'd come back again though due to location.

Room Tip: Use the light rail!
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JenTX4nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Leonardo Hotel Jerusalem

Property: Leonardo Hotel Jerusalem
Address: 9 Saint George | Jerusalem, Jerusalem 9720918, Israel
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 101 Hotels in Jerusalem
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Leonardo Hotel Jerusalem 4*
Number of rooms: 397
Official Description (provided by the hotel):
Like the city in which it is situated, Leonardo Classic Jerusalem is a unique meeting point of old and new, history and modern life. Leonardo Classic Jerusalem offers a special holiday in a unique environment, the one that combines the treasures of the ancient city with the luxury, progress and quality of modern life. In Leonardo Classic Jerusalem you can put your worries aside and enjoy a classic holiday. Free International Phone Calls -Exclusively ... more   less 
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