On the outside, the hotel looks impressive. My wife and I arrived at about tea-time and reception wasn't very busy. The receptionist was the epitomy of efficiency, but there was no smile of greeting as if to say, welcome to our hotel.
We were upgraded to a large room- very good, with a small welcome pack.
We decided to have a snack at the bar, which wasn't very busy,and ordered soup with bread and butter. The soup arrived slopped all over the edges of the plates, but no bread. After a few
minutes, we enquired as to the bread, which then arrived halfway through the soup. A few
minutes later, the salt and pepper were delivered. The two waiters did not seem to know about
waiting at table. The manager of the bar did come to ask if all was OK, so we explained what had gone wrong, and he apologised, thanked us for not making a scene,and adjusted the check.
Breakfast next morning was great- massive choice, very well set out, with individual requests catered. Unfortunately, this was let down by robotic beverage waiters, who took ages to offer hot drinks, and in a very apathetic manner- again, without a smile.
A great shame.More