This hotel is run by the rudest, most unhelpful hotel staff I have ever witnessed. Inefficiency and ignorance do not do the staff here justice. The hotel is of a poor standard in general with the pool area being particularly rough. The rooms have been refurbished but really done on the cheap with unfilled holes in the walls, blocked sinks and baths and no plugs for the wash basin or bath.
The sabbath or 'Shabbat' is on a Friday but I warn you don't try to get hot food from the bar on a Thursday evening after 6.30 because Shabbat starts here the evening before. We tried to get some hot food at around 6.35 and were told that there was no food after 7.00pm??? We said that it was only 6.35 and were told that the cooker couldn't be hot after 7.00pm so it needed to be switched off. Talk about being prepared. We had to then go to the main restaurant where the buffet is very expensive but this was okay to have hot food as it had been prepared before the day before Shabbat! Crazy....
This hotel forces the Jewish faith onto others, wrong.
The whole sorry visit was topped off when we checked out and were about to leave the hotel when my wife and I were barged aside in a doorway by a member of staff with a black bin liner.
I've read all the great reviews on is hotel and have to come to the conclusion that they're written by ringers who work for the hotel group or people who are used to staying in hostels!
Do yourself a favour and do not book this hotel. It's a 2 star at best and is in a no man's land.
- Official Description (provided by the hotel):
- Like the city in which it is situated, Leonardo Classic Jerusalem is a unique meeting point of old and new, history and modern life. Leonardo Classic Jerusalem offers a special holiday in a unique environment, the one that combines the treasures of the ancient city with the luxury, progress and quality of modern life. In Leonardo Classic Jerusalem you can put your worries aside and enjoy a classic holiday. Free International Phone Calls -Exclusively ... more less
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