It's a new hotel, so I will try not to rate them too harshly. I did not stay at the Waldorf but came here for a shabbat dinner in the ballroom. First, let me say that the public areas are gorgeous. The lobby, the restaurants, the location, it's spectacular! However, my group and I were guinea pigs for the hotel's first big event in the dining room. It was a disaster on all levels. The staff was untrained, the service was slow and the food, uneven. We were 10 at each table. The staff was so unprofessional that there was no rhyme or reason to their service. Two couples at our table still had their appetizers in front of them while two other couples sailed through appetizer, salad and main course!
We had to speculate what some of the dishes were because we really had no clue! One waiter dropped a full big tray with dirty dishes on a woman's head and never bothered to apologize! But I should count our table lucky, at least we received some food. As far as I could tell, a table near us never received any! As i said, the hotel has a long way to go!!
- Official Description (provided by the hotel):
- Waldorf Astoria Jerusalem is set within a uniquely preserved ottoman facade. The meticulous restoration and ambitious construction have created an exceptional new luxury hotel which sits majestically at a crossroads between the charms of the walled Old City and the modern bustle of Jerusalem. The luxurious boutique spa, gyms, pools and saunas will open in 2017. ... more less
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