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Crowne Plaza Hotel Jerusalem
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Reviews (1,807)
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Reviewed 22 October 2011

would expect something better from the brand name of this hotel.
I stayed there for the needs of a conference, and it would not be my personal choice for
accommodation again to this city. Although the location is reputable, it is far from the main attractions. The hotel shows somewhat aged, and I could not help observing some worn out
elements in the public areas. Room was ok, nothing special, very good birds eye views of
the city (actually the hotel is considered to be the tallest building of Jerusalem).

  • Stayed: September 2011, travelled on business
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    • Location
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Thank Angelos1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheley13, Manager at Crowne Plaza Hotel Jerusalem, responded to this reviewResponded 20 November 2011

Dear Guest,
First let me thank you for choosing to stay at the "Crowne Plaza" Jerusalem Hotel.
It is our goal to consistently provide superior service and facilities and we sincerely apologize if we fell short on this case.. Please contact us on email address: jm_gmsec@hiil.co.il to further discuss the matters mention. We hope that you will continue choosing "Crowne Plaza" Jerusalem hotel for your future lodging needs.
Kind Regards,
The hotel's management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2011

A few things that I did not like about this hotel, at the very best I would give it 2.75 stars. The location is not good for walking around at night ... even for a cup of coffee. It is in the government section of the city. The room was not cleaned well, hair on the bathroom floor.. just not the best. The food was adverage. We stayed 6 nights here and was told it was a very good hotel. The other two hotels we stayed at were excellent, great food etc. I was told that they stopped the remodeling and in part that was why. The beds were good and the room was quiet. We were on a tour and not being able to walk at night after dinner was my biggest complaint. (not much they can do about that)

Room Tip: Ask for a remodeled room!
  • Stayed: November 2010, travelled with friends
    • Value
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Thank TMichaelJohns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheley13, Manager at Crowne Plaza Hotel Jerusalem, responded to this reviewResponded 11 October 2011

Dear Guest,
First let me thank you for choosing to stay at the "Crowne Plaza" Jerusalem Hotel.
It is our goal to consistently provide superior service and facilities and we sincerely apologize if we fell short on this case.. Please contact us on email address: jm_gmsec@hiil.co.il to further discuss the matters mention. We hope that you will continue choosing "Crowne Plaza" Jerusalem hotel for your future lodging needs.
Kind Regards,
The hotel's management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2011

"AWFULL PLACE" We took 50 rooms for our daughters wedding guests / We arrived late eve from u.k. and was offered for myself +husband , 4 bad /smelly rooms = I was crying at the reception desk and SHOUTED at by the desk manager. My husband swiped his credit card to get a decent suite, to host our guest. we needed a room to entertain . Pre wedding thurs - mon. STAFF VERY RUDE, NEVER AGAIN. "am i the reason for their work ?????" NO NO

Room Tip: go to another hotel
  • Stayed: May 2011, travelled with family
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1  Thank mummsy47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheley13, Manager at Crowne Plaza Hotel Jerusalem, responded to this reviewResponded 11 October 2011

Dear Guest,
First let me thank you for choosing to stay at the "Crowne Plaza" Jerusalem Hotel.
It is our goal to consistently provide superior service and facilities and we sincerely apologize if we fell short on this case.. Please contact us on email address: jm_gmsec@hiil.co.il to further discuss the matters mention. We hope that you will continue choosing "Crowne Plaza" Jerusalem hotel for your future lodging needs.
Kind Regards,
The hotel's management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2011

My sister and I stayed in Jerusalem for 4 nights at the Crowne Plaza and were very pleased with it. The breakfast buffet was awesome! We did not eat any other meals there.
The rooms were beautifully decorated and clean, the staff friendly. I can recommend this hotel highly.

  • Stayed: November 2010, travelled with friends
    • Value
    • Sleep Quality
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1  Thank fearless1941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheley13, Manager at Crowne Plaza Hotel Jerusalem, responded to this reviewResponded 25 September 2011

Dear Guest,
Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.
Kind Regard,
The hotel's management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2011

We stayed in Crowne Plaza last year and were happy so returned for two weeks this year but was very disappointed. Issues were:

We stayed in a newly renovated room but unfortunately (to our surprise) we were staying above a floor that was being renovated. There was loud drilling from about 9AM. Hotel assured us it would stop "the next day" - but it never did!

The phone in our room was not fixed for 9 days - we were told each time it would be fixed -leading us to incur higher cost and inconvenience

The shower and toilet did not work well. The shower needed to be repaired twice

Cleaning was poor - during our stay the bathroom was not cleaned and the room was dusty. Floor not vacuumed and cups not washed

The hotel seemed quite full and could not cope with the number of guests - the main issues in this respect were:

We often had no or insufficient towells despite being a family of six staying in two rooms. We tried to call for more but could rarely get through to the operator. We sometimes ended up going to the pool to get towells ourselves - not ideal!

Needed to wait a long time for a lift due to number of people. This was especially irrating when our room key did not work!

We requested compensation. The hotel management offered us to eat for free in the evening restaurant - but when I tried to get through to the management about taking up this offer they could not be reached! We ended up buying our own lobby food and received a discount of only $30 at the end of our stay for compensation. The hotel have not responded to these issues.

  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
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Thank ablondon_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheley13, Manager at Crowne Plaza Hotel Jerusalem, responded to this reviewResponded 6 September 2011

Dear Guest,
First let me thank you for choosing to stay at the "Crowne Plaza" Jerusalem Hotel.
It is our goal to consistently provide superior service and facilities and we sincerely apologize if we fell short on this case.. Please contact us on email address: jm_gmsec@hiil.co.il to further discuss the matters mention. We hope that you will continue choosing "Crowne Plaza" Jerusalem hotel for your future lodging needs.
Kind Regards,
The hotel's management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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