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Crowne Plaza Hotel Jerusalem
Ranked #41 of 100 Hotels in Jerusalem
Reviewed 29 November 2011

We had a room on the 14th floor with a tiny balcony and a good view over the city. The room had a most unusual shape, it was eight sided though not a classic octogon. The room was quite small with an even smaller bathroom. The dining room was packed and cramped with seats jammed in at each table and we were unable to seat the suggested amount of people at the table because of lack of space. The food was only partly marked in Hebrew and not in English so you had to guess what a lot of it was. A lot of picked vegetables and raw fish for breakfast, although the tuna was excellent it was strange to have it for breakfast. Very little hot food for breakfast unless you like eggs, which I do not.
As usual at dinner tepid food and cold plates is de rigeur in this region and this hotel was no different from all the others. Wine at dinner was a reasonable 13 euro and a half litre of beer was about 5 euro.
You need a taxi into the old town, always insist on the meter being used, despite what the driver will tell you about a stuck, broken, etc meter. The first taxi driver outside the hotel made excuses to me and quoted a "good price" of 50 shekels for the journey, I declined. The second taxi drive seeing this, agreed to use the meter and it cost 30 shekels on the meter, I gave him 40 shekels. So the moral is meter and no excuses.

Room Tip: High floor to avoid the traffic noise.
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  • Stayed: November 2011, travelled as a couple
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Thank jemser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judith G, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this reviewResponded 2 days ago



Thank you for your review regarding your recent stay at Crowne Plaza Jerusalem. I am happy you were satisfied with the service you received from the hotel staff. Please be sure I've shared your comments with our faithful staff members and we all thank you for your kind words. Hope to host you again in a nearest future.





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1,083 - 1,089 of 1,737 reviews

Reviewed 25 November 2011

We had the misfortune of staying here thanks to a tour booked with Oceania Cruises, which should be ashamed of itself. We had no pre-cruise warning that this was our hotel, so no chance to read TA reviews. There were 16 in our group; we all got third-floor rooms and they were all absolutely awful: lumpy beds, phone with parts missing, chipped furniture, no rug or carpet (though one couple had a badly stained rug), sprung chair, plus very cold air (about 60F) with no heat available. We did manage to get two blankets. In the morning I turned on the shower and the spigot fell into the bathtub.

Downstairs, the hotel looked okay – except for the man who got stuck in an elevator – and the buffet breakfast was satisfactory. But the rooms: worst place we've stayed in for at least 30 years.

  • Stayed: November 2011, travelled as a couple
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3  Thank PeterGrant76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheley13, Manager at Crowne Plaza Hotel Jerusalem, responded to this reviewResponded 27 November 2011

Dear Guest,
First let me thank you for choosing to stay at the "Crowne Plaza" Jerusalem Hotel.
It is our goal to consistently provide superior service and facilities and we sincerely apologize if we fell short on this case.. Please contact us on email address: jm_gmsec@hiil.co.il to further discuss the matters mention. We hope that you will continue choosing "Crowne Plaza" Jerusalem hotel for your future lodging needs.
Kind Regards,
The hotel's management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2011

A quite big, but very worn hotel for tourists. The hotel has seen its better times.
Did not feel that there is some service, there is a restaurant, but did not had chance to try their food. Lobby bar is very old and furniture looks like has been used by crusaders.
I was on business trip and due to agreement with hotel got better standard room. In spite of that can not say that there is any kind of audio isolation. If you are sensitive to night sounds, it is good to have earplugs.
But there is nice fitness center with a big partly shallow swimming pool and a spa.
Business center on 20th floor gives opportunity to get a relax with a local wine (red o white, no choice) or sofdrinks. Breakfast, lunch and dinner is served at business lounge.
Good advantage is a placing of the hotel. Very near to the old town and good connection to the highway.

Room Tip: May be you can ask a room with a view on the city.
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  • Stayed: November 2011, travelled on business
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Thank MirosB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheley13, Manager at Crowne Plaza Hotel Jerusalem, responded to this reviewResponded 1 December 2011

Dear Guest,
First let me thank you for choosing to stay at the "Crowne Plaza" Jerusalem Hotel.
It is our goal to consistently provide superior service and facilities and we sincerely apologize if we fell short on this case.. Please contact us on email address: jm_gmsec@hiil.co.il to further discuss the matters mention. We hope that you will continue choosing "Crowne Plaza" Jerusalem hotel for your future lodging needs.
Kind Regards,
The hotel's management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2011

A large hotel that has seen better days as Hilton, Jerusalem. Surprised by its five stars rating - been in bigger rooms, had better meals and paid less in four star caravanserai. Beware of the rooms on the third floor - they are substandard by almost every parameter: noisy, linoleum floor, lacking in cabinet space, shabby bathroom, no safe (I think) etc. As said - had a mixed experience, including two requests (granted at the end) to exchange the inferior room for a standard one.

Room Tip: Avoid the lower floors, avoid the rooms facing the central station to the east
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  • Stayed: November 2011, travelled as a couple
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1  Thank Jack U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judith G, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this reviewResponded 2 days ago



Thank you for your review regarding your recent stay at Crowne Plaza Jerusalem. I am happy you were satisfied with the service you received from the hotel staff. Please be sure I've shared your comments with our faithful staff members and we all thank you for your kind words. Hope to host you again in a nearest future.





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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2011

This is a very large hotel that makes its money on booking 4 and 6 day stays for big bus tours of the Holy Land. They know these people will seldom return and if they do, it will likely be on another tour and they won't have any choice in hotels.

Service is awful. The rooms are small and in bad repair. Food is ok at breakfast and miserable at dinner.

Really, there are so many other choices of good hotels in Jerusalem for the same or less money -- there's no good reason to actually decide to pay money to stay here.

Room Tip: Find another hotel. If that's not an option, get a renovated room on the 17th floor or higher...
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  • Stayed: November 2011, travelled on business
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1  Thank joesindorf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheley13, Manager at Crowne Plaza Hotel Jerusalem, responded to this reviewResponded 27 November 2011

Dear Guest,
First let me thank you for choosing to stay at the "Crowne Plaza" Jerusalem Hotel.
It is our goal to consistently provide superior service and facilities and we sincerely apologize if we fell short on this case.. Please contact us on email address: jm_gmsec@hiil.co.il to further discuss the matters mention. We hope that you will continue choosing "Crowne Plaza" Jerusalem hotel for your future lodging needs.
Kind Regards,
The hotel's management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2011

My cousin and I travelled with a large group 90+ and stayed here 3 nights. The room on the 13th floor was very nice though smaller than we had at resort hotels in Tiberias and at the Dead Sea. This seemed normal to me because the other hotels were set up for family groups coming for long vacation stays. The first night there were problems with room keys that did not work and with elevators. Another lady and I stepped over to the reception desk and reported the elevator problem. The technician showed up with a special tool in about 3 minutes, and the elevators were fine after that. Note, all hotels in Israel must have at least one elevator that stops at every floor on the Sabbath so that Orthodox Jews can stay there. Neither of our keys worked though most people were not so unlucky. There seemed to have been a problem when the keys were coded. After recoding we had no more problems. The hotel went out of their way to make up for these early problems. We were treated to a free buffet lunch in a private dining area one day, and mineral water and cookies were delivered to our room.

I loved shopping at Sami's olive wood shop behind the elevators. I wanted a nativity set but was very unsure about adding something so large to my luggage. I first dropped in while the elevators were slow and just looked. That got quite a reduced price offer. I came in with a friend a couple of times and bought a camel. On the final morning my cousin and I went in and I was given a final offer that I accepted. It was all very pleasant and low key, and I'm really glad now that I have it home. Be aware that all sellers of these sets will swap out figures you do not like (the baby in my set had many ugly dark stripes in the wood and the ox had rough wood on the back). Wherever you buy pick up all of the figures and look at them from all sides. Prices at the shop ranged from small camels and donkeys at $2 to several hundred.

In the dining room, I noticed a cultural difference that caused problems when our group was there the same time as a group from Germany. We lined up and marched by the buffets (separate for salads, mains, desserts) filling our plates full and blocking access for example to the coffee even when we wanted the juice farther down. This confirmed European notions that we are overfed and rude. The Germans aimed at the particular items they wanted, appearing to the Americans to be rude pushy line breakers. By coming in just a bit behind the rush, I tended not to get caught in the lines, and I also went to the less active areas first knowing it would all calm down in minutes.

Also, it helps to remember that the folks who clear tables in dining rooms essentially do not speak English (or German or French, etc.) Typically perhaps Arabic is their first language and Hebrew their second.

  • Stayed: October 2011, travelled with friends
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2  Thank bardenl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheley13, Manager at Crowne Plaza Hotel Jerusalem, responded to this reviewResponded 27 November 2011

Dear Guest,
Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.
Kind Regard,
The hotel's management

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Reviewed 4 November 2011

Stay away from this place, the worst hotel I have ever stay in my life, bad service, bad attitude.
They didn't have our reservation ready, when we return at night the room was not ok, so we ask for the correct one on our reservation, the key didn't work 4 times and in a Jew Holiday 2 of the 4 elevators were only for Shabbat so you could imagine a 30 minutes run for every time the key didn't work. the room was as filthy as possible, an old cheese was in the fridge that someone left it, peanuts were on the floor.

The concierge service was a really useless service, they don't care about your needs. The hotel is far from the main attractions but if you walk left for around 5 minutes, you can find the bus stations and the lite rail service that will take you to the old city (damascus gate), but the concierge won't know about this they will send you in a taxi, if you take a taxi don't pay more than 40 shekels from the old city that was the cost with the meter.

Just stay away from this place, it does not have the same quality service as any other IHG hotel brand.

  • Stayed: October 2011, travelled with family
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1  Thank Mauruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheley13, Manager at Crowne Plaza Hotel Jerusalem, responded to this reviewResponded 20 November 2011

Dear Guest,
First let me thank you for choosing to stay at the "Crowne Plaza" Jerusalem Hotel.
It is our goal to consistently provide superior service and facilities and we sincerely apologize if we fell short on this case.. Please contact us on email address: jm_gmsec@hiil.co.il to further discuss the matters mention. We hope that you will continue choosing "Crowne Plaza" Jerusalem hotel for your future lodging needs.
Kind Regards,
The hotel's management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Jerusalem

Address: Givat Ram Haalia Street., Jerusalem 91130, Israel
Phone Number:
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Jerusalem
#16 Spa Hotel in Jerusalem
#21 Business Hotel in Jerusalem
#28 Luxury Hotel in Jerusalem
Price Range: £70 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Jerusalem 4*
Number of rooms: 397
Official Description (provided by the hotel):
The Crowne Plaza Jerusalem hotel is ideally located at the entrance to the capital, half an hour drive from Israel's international airport and within walking distance from the Knesset - the Israeli parliament and Supreme Court with their unique architecture, also in the vicinity the museums district. the Crowne Plaza Jerusalem hotel is the tallest building in the city and an impressive land mark. All rooms have balconies and are over looking the panoramic views of the old city and new quarters with breathtaking scenery of Judea hills in their backgrounds. The hotel offers a variety of banqueting solutions from 30 to 900 participants in a theater style seminar at our modern and audio-video equipped conference hall or at a sit down gourmet function as per your request. Within a few seconds walk the biggest indoor convention complex in Israel The ICC. At the Crowne Plaza Jerusalem You'll find the most updated executive services, Club lounge on the top 21st floor, Wireless high speed Internet connection in all rooms & public areas. Covered heated swimming pool and SPA including 2 tennis courts, gym, wet and dry sauna and workout studio classes. From It's great location you are invited to walk or a drive to each of this holy city's specially characterized historic areas and get back to your home away from home at the Crowne Plaza Jerusalem. ... more   less 
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Also Known As:
Crowne Plaza Jerusalem
Jerusalem Crowne Plaza

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