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“Beautiful views from the upper floors here.”

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Crowne Plaza Hotel Jerusalem
Ranked #38 of 99 Hotels in Jerusalem
Certificate of Excellence
North Chicago, Illinois
Level Contributor
171 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Beautiful views from the upper floors here.”
Reviewed 25 June 2012

we were with a group of 45 people but plenty of room for everyone. The lobby bars were spacious and pleasant. LOTS of shops in the hotel. Spa and work out areas are great. This is a meeting place for the Jewish couples so tons of couples meeting all over the hotel to be in a public place. Entertaining to watch the dating process. Located near activity, the train etc. Views are fab from upper floors. Nice clean spacious, & lots of outlets for converters. The buffet was great with PLENTY of choices. A very good choice place to stay. Not top of the line but clean, pleasant and spacious.

Room Tip: On the sabboth there is only two working elevators or they stop on EVERY OTHER FLOOR. it took 10-15...
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Beenaroundtheworld2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 1 July 2012
Dear Guest,
Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.
Kind Regard,
The hotel's management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,523 reviews from our community

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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (229)
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English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 June 2012

In the entrance of Jerusalem, a21 floors hotel, I found the staff very friendly highly prossional

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sbitan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 1 July 2012
Dear Guest,
Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.
Kind Regard,
The hotel's management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mohnton, Pennsylvania
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 22 June 2012

We thoroughly enjoyed our stay at the Crowne Plaza Hotel in Jerusalem. The front desk staff was always attentive and courteous, the lobby and lounge area was large and comfortable, our room was on the smaller side but clean and modern, the restaurant service was acceptable and the food was above average. We would stay at the Crowne Plaza again.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank lifeisgreat78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 1 July 2012
Dear Guest,
Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.
Kind Regard,
The hotel's management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bransgore, United Kingdom
Level Contributor
267 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
Reviewed 21 June 2012

Over the past 10 years this has been one of my least favourite hotels in Jerusalem.
However it has been extensively refitted and now looks much better, and is much more comfortable.
The rooms have been refitted with flat screens, and nicer interiors.
The windows / terraces are small and can have an unimpressive view over the bus station so ask for a city view if you want.
The restaurant is good, and buffet style as is usual here.
Checkout can be slow as there are often coach parties and large groups checking out. My tip is to check out the night before.
There is a shopping mall just 600 yards away and its a safe walk if you want to do a bit of shopping outside of the expensive hotel based outlets.

Staff used to be quite surly, they are now excellent, friendly and knowledgeable.

I would now recommend this hotel.

Room Tip: Say if you want a view of city or knesset. High rooms can be a bit of a drag on shabbat when lifts...
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank JohnnyAsbestos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 1 July 2012
Dear Guest,
Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.
Kind Regard,
The hotel's management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 June 2012

5 stars hotel.with large big lobby to rink alocal beer the crowne plaza jerusalem having the taste one ...with 5 miunetes walking distance you have the train thats take you to the amazing city new&old town..the hotel alsohaving free shuttle to the city and back..free w.fi swimming pool and fitness room .wet &dry sauna ..on the top floor you have the cluo ehich you can see the city from all side and for who want to do bussiness you can do it their ..breakfast with the israeli buffet was the best one i had in jerusalem..i recomend crowne plaza jerusalem &for sure i will be back..thanks for all the friendly staff of the hotel

Room Tip: the new dlx rooms from the 3rd floor until the 7th floor
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank mary d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 1 July 2012
Dear Guest,
Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.
Kind Regard,
The hotel's management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 June 2012

Crowne Plaza Jerusalem is the ONLY hotel connected to the Jerusalem Convention Center which is why I stayed there while attending an event at the Center. It is probably the worst hotel (restaurant) food and service I've ever had at a major, international class hotel. Similarly, the overall "service" was virtually non-existent. There is no door man, no bellman and when you want a taxi, they tell you to call one... By far the worst, though, was the restaurant. The "maitre 'd" was having an argument with the waitstaff with the result that essentially all service stopped. Even when it was time to pay, I had to go to the maitre 'd and tell him what I'd ordered - which was inedible fish and chips. If you are expecting traditional, international level of food and service, you will be very disappointed...

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skoltai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 1 July 2012
Dear Guest,
First let me thank you for choosing to stay at the "Crowne Plaza" Jerusalem Hotel.
It is our goal to consistently provide superior service and facilities and we sincerely apologize if we fell short on this case.. Please contact us on email address: jm_gmsec@hiil.co.il to further discuss the matters mention. We hope that you will continue choosing "Crowne Plaza" Jerusalem hotel for your future lodging needs.
Kind Regards,
The hotel's management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jerusalem, Israel
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 June 2012

Our party of 40 people arrived here at the beautiful Crown Plaza Hotel on Friday evening. Our stay has been excellent - the rooms are very nice and clen. The service and food have been very good. Every effort has been made by the staff to ensure that our party had a wonderful trip to Jeruselem. I certainly would recommend this hotel to any of my friends traveling to the Holy City.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Yvonne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 1 July 2012
Dear Guest,
Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.
Kind Regard,
The hotel's management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Jerusalem

Property: Crowne Plaza Hotel Jerusalem
Address: Givat Ram, Jerusalem 91130, Israel
Phone Number:
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Jerusalem
#13 Family Hotel in Jerusalem
#22 Business Hotel in Jerusalem
#29 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Hotel Jerusalem 4*
Number of rooms: 397
Official Description (provided by the hotel):
The Crowne Plaza Jerusalem hotel is ideally located at the entrance to the capital, half an hour drive from Israel's international airport and within walking distance from the Knesset - the Israeli parliament and Supreme Court with their unique architecture, also in the vicinity the museums district. the Crowne Plaza Jerusalem hotel is the tallest building in the city and an impressive land mark. All rooms have balconies and are over looking the panoramic views of the old city and new quarters with breathtaking scenery of Judea hills in their backgrounds. The hotel offers a variety of banqueting solutions from 30 to 900 participants in a theater style seminar at our modern and audio-video equipped conference hall or at a sit down gourmet function as per your request. Within a few seconds walk the biggest indoor convention complex in Israel The ICC. At the Crowne Plaza Jerusalem You'll find the most updated executive services, Club lounge on the top 21st floor, Wireless high speed Internet connection in all rooms & public areas. Covered heated swimming pool and SPA including 2 tennis courts, gym, wet and dry sauna and workout studio classes. From It's great location you are invited to walk or a drive to each of this holy city's specially characterized historic areas and get back to your home away from home at the Crowne Plaza Jerusalem. ... more   less 
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Also Known As:
Crowne Plaza Jerusalem
Jerusalem Crowne Plaza

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