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“thanks OZ”

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Crowne Plaza Hotel Jerusalem
Ranked #38 of 99 Hotels in Jerusalem
Certificate of Excellence
london
Level Contributor
157 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“thanks OZ”
Reviewed 20 March 2014

I was dreading the fact that I was staying in this hotel, see my other reviews. I stayed here as my client place me in this hotel, this is a hotel that I will do anything to avoid due to my previous extremely bad experiences. I have not even listen all of the extremely bad experiences that have suffered in this hotel.

I am happy to report that the hotel has taken a major step forward, and can be defined as a very decent three star or low class four-star hotel.


And I do particularly thank OZ who really did seem to care and made rectifying past problems has business.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Givemeaholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKRAM K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 31 March 2014
Dear Guest
Thank you for staying with us and taking the time to leave a review.We strive to provide the best possible service and experience and it is alwaysgreat to hear from our guests on how we are doing.
We appreciate the candid feedback we recive and welcome any opportunity to improve.
Thank you for staying with us,and we hope to have an opportunity to serve you again.
Sincerely,Akram Khweis
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,526 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (229)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Kuala Lumpur, Malaysia
Level Contributor
78 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 19 March 2014

I have mixed feelings about this hotel. It is a nice hotel but there are some buts;
1. The rooms are spacious, clean and the beds are comfortable.
2. Bathrobes are provided.
3. Breakfast is included.
4. The in room safe is large enough to fit a laptop.
5. The lifts are fast and there are 6 lifts for guests and other lifts for staff.
6. There is an ATM, Shuttle to Airport which is very reasonable.
7. It is a good central location.

The dislikes of this hotel are;
1. It is so crowded for breakfast and dinner it makes it unpleasant. The chefs and wait staff are trying to get in and out of the kitchen to the hot food bar and it is so hard to find a space with a large, heavy tray of hot food. It feels like the hotel gave little thought to the layout of how a buffet could be laid out with so many people.
2. If you desire to put anything in the fridge eg: an orange, a small jug of milk you will be charged 20 shekels per day.
3. Our room had a balcony which was really nice however there are no chairs out there to use to enjoy the balcony.
4. There is no complimentary water.
5. The internet is for free but very slow morning and night due to the many people wanting to use the internet.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKRAM K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 20 March 2014
Dear Guest
Thank you so much for taking the time to leave us your feedback.Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.Iam pleased to know that you found our rooms clean and comfortable and the hotel staff friendly.
I appreciate feedback that we receive whether positive and negative to ensure we provide the the best level of service and facilities that we can give to our guests.Thank you again for your review and i hope to have an opportunity of welcoming you back again soon.
Sincerely,Akram Khwies,Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
101 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 18 March 2014

A lovely hotel in a great city. Rooms were very clean and the bed was large and comfortable . They have a a wonderful breakfast buffet. A little walk to the market but well worth the visit/stay. Hotel staff very efficient .

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrB66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKRAM K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 20 March 2014
Dear Guest
Thank you for staying with us and taking the time to leave a review.We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing.
We appreciate the candid feedback we receive and welcome any apportunity to improve.Thank you for staying with us,and we hope to have an opportunity to serve you again.
Sincerely,Akram Khweis,Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Losantville, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 March 2014

I had a lot of choices to be for my honeymoon in jerusalem,but my choice to be at the crowne plaza jerusalem was the best deal and romantic place.specialy the staff was warm welcoming and the suit that i got it was the dream that i wont forget in my whole life.i recomend the hotel to all bride and bridgroom.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hevrpnit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKRAM K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 31 March 2014
Dear Guest
Thank you for staying with us and taking the time to leave a review.We strive to provide the best possible service and experience and it is alwaysgreat to hear from our guests on how we are doing.
We appreciate the candid feedback we recive and welcome any opportunity to improve.
Thank you for staying with us,and we hope to have an opportunity to serve you again.
Sincerely,Akram Khweis
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey City, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 March 2014

Very nice and comfortable rooms,modern and fresh,on the negative,the hotel.is not at the center but not far from the railway station and the bus station the hotel having good facilieties nice gym and swimming pool,nice food specially the restirant at the lobby level,the club lounge is relaxeble and you can see the whole majic city from their.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Farho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKRAM K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 18 March 2014
Dear Guest
Thank you for your 5-stars review and to have chosen for the Crowne Plaza Jerusalem.We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing.
We appreciate the candid feedback we receive and welcome any apportunity to improve .
Thank you for staying with us,and we hope to have an opportunity to serve you again in the future.
Sincerely.Akram Khweis,Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 March 2014

I cannot find the right words to express how delightful our stay at the crowne plaza jerusalem hotel.staff was ultra professional always happy to help and their english is hilarious.its takes 5mins walking to the bus stations and the railway.the food is tastey the rooms are modern and clean.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 45mor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKRAM K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 18 March 2014
Dear Guest
Thank you for your 5-stars review and to have chosen for the Crowne Plaza Jerusalem.We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing.
We appreciate the candid feedback we receive and welcome any apportunity to improve .
Thank you for staying with us,and we hope to have an opportunity to serve you again in the future.
Sincerely.Akram Khweis,Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Central Serbia, Serbia
1 review
Reviewed 16 March 2014

This the second time at the crowne plaza jerusalem.most of the rooms been renovated nice and modern spa free wifi .the hotel close to everythings central bus station mahneyehuda market and downetowne.i love the crowne plaza chain especially in jerusalem.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zoharargov22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKRAM K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 18 March 2014
Dear Guest
Thank you for your 5-stars review and to have chosen for the Crowne Plaza Jerusalem.We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing.
We appreciate the candid feedback we receive and welcome any apportunity to improve .
Thank you for staying with us,and we hope to have an opportunity to serve you again in the future.
Sincerely.Akram Khweis,Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Jerusalem

Property: Crowne Plaza Hotel Jerusalem
Address: Givat Ram, Jerusalem 91130, Israel
Phone Number:
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Jerusalem
#13 Family Hotel in Jerusalem
#22 Business Hotel in Jerusalem
#29 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Hotel Jerusalem 4*
Number of rooms: 397
Official Description (provided by the hotel):
The Crowne Plaza Jerusalem hotel is ideally located at the entrance to the capital, half an hour drive from Israel's international airport and within walking distance from the Knesset - the Israeli parliament and Supreme Court with their unique architecture, also in the vicinity the museums district. the Crowne Plaza Jerusalem hotel is the tallest building in the city and an impressive land mark. All rooms have balconies and are over looking the panoramic views of the old city and new quarters with breathtaking scenery of Judea hills in their backgrounds. The hotel offers a variety of banqueting solutions from 30 to 900 participants in a theater style seminar at our modern and audio-video equipped conference hall or at a sit down gourmet function as per your request. Within a few seconds walk the biggest indoor convention complex in Israel The ICC. At the Crowne Plaza Jerusalem You'll find the most updated executive services, Club lounge on the top 21st floor, Wireless high speed Internet connection in all rooms & public areas. Covered heated swimming pool and SPA including 2 tennis courts, gym, wet and dry sauna and workout studio classes. From It's great location you are invited to walk or a drive to each of this holy city's specially characterized historic areas and get back to your home away from home at the Crowne Plaza Jerusalem. ... more   less 
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Also Known As:
Crowne Plaza Jerusalem
Jerusalem Crowne Plaza

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