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“Beautiful hotel, beautiful grounds, beautiful location”
Review of Mount Zion Hotel

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Mount Zion Hotel
Ranked #18 of 99 Hotels in Jerusalem
Certificate of Excellence
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful hotel, beautiful grounds, beautiful location”
Reviewed 16 June 2014

This was by far our favourite of the three hotels we stayed in in Jerusalem. It's the most gorgeous old building - honey-coloured stone, a very "Jerusalem" feel to the architecture - all high archways, light, space, muted glowing colours. The rooms are more functional and a bit unlovely, but clean and do the job - big towels and the beds were super-comfy! The pool, spa and garden are gorgeous, with that lovely view over the Church of the Dormition. Hanging out in the reception area in the evening watching the sky darken over the old city walls was just blissful.

Service was of a high standard but I felt a tiny bit grudging at times - I felt on a couple of occasions we had to be a bit pushy to get things that I think of as standard. For example, we booked a double but were initially put in a twin - getting this changed to a proper double was a bit of hassle. However everything went over in the end and the staff were generally very professional. Really enjoyed our stay here and hope to come back next time we're in Jerusalem.

  • Stayed June 2014
    • Value
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Helpful?
1 Thank rcw_london2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannan S, Deputy General Manager at Mount Zion Hotel, responded to this review, 23 June 2014
Thank you for your review and for having taken the time to write one. We appreciated the feedback and were delighted to read that you enjoyed your stay.
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1,093 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (227)
Date | Rating
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English first
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 June 2014 via mobile

Very uniqe hotel. Nice atmosphere. Very good breakfast. We have being there twice and we had very good time at the hotel. You can walk to the old city from the hotel. Nice resturant nearby. Free parking. Big rooms.the price is fair if you compare it to other hotels in the same level.

  • Stayed September 2013
    • Value
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Helpful?
Thank gabi38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannan S, Deputy General Manager at Mount Zion Hotel, responded to this review, 23 June 2014
Thank you for writing a review in which you clearly identify many of the positive aspects of our hotel. We were so glad to read that this was your second enjoyable visit and we hope there will be many more.
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London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 June 2014

We stayed at the Mount Zion with our family and over 100 guests to celebrate our son's barmitzvah. The staff went beyond the call of duty to make it an amazing Shabbat. I can't recommend them enough. Even the manager of the spa came in after hours to accommodate! The food was delicious. Breakfast with fresh squeezed juice and a buffet of salads, omelet stand and warm foods. Our friends also loved the hotel. Rooms have been renovated and are very comfortable. I recommend booking the VILLA for the most special experience. It's expensive but worth every shekel. Lovely pool and the location is perfect for visiting the Old City. Ilana and Ofra the room and banqueting management duo are a pleasure to work with.
Thank you.

Room Tip: The suites and the Villa are stunning but all rooms are comfortable.
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  • Stayed May 2014, travelled with family
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Helpful?
Thank ElisaLauren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannan S, Deputy General Manager at Mount Zion Hotel, responded to this review, 22 June 2014
We very much appreciate you having taken the time to write a review and thank you for the warm content. We were delighted to read that your Simcha was special, the service you received was attentive and that your friends loved the hotel.
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New York City, New York
2 reviews
Reviewed 10 June 2014

I've stayed at the Mount Zion three separate times now, as its not only beautiful and charming, but the management is also fantastic. We basically rented out the entire hotel for our 60+ guests that we brought along with us from the U.S. for a wedding and they were able to accomodate us (even with the Pope visiting just a few hundred feet away). The breakfast is excellent and their patience in putting up with us is definitely commendable. The suites are absolutely ridiculous and definitely worth it, if you feel like splurging. The only thing I hope they change is their pool hours which a few people have mentioned. It is such a beautiful setting on the hill, with a fantastic pool, they open it too late and close it too early. it may be a law to have a lifeguard on duty, but if its not I think they should have guests sign wavers and keep it open until night time. That being said, if you want to give yourself a 'honeymoon'-esque experience stay here.

Room Tip: Go for the suites if you are able
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  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank CassiusX1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannan S, Deputy General Manager at Mount Zion Hotel, responded to this review, 22 June 2014
Thank youf for your warm review and for having taken the time to write one. We were delighted to read how much you enjoyed your stay and hope you will visit us many more times in the future.
Please be advised that, at present, with longer days and greater demand our Pool is open from 9:00 to 19:00 daily.
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New York City, New York
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 8 June 2014

Stayed for three nights, for the price of nearly $300/night the rooms could have used a makeover. The hotel itself was originally a hospital, and made into a hotel many years ago. While the rooms were disappointing, the breakfast buffet was "super good", charming with outside seating (beware of birds pilfering your food!). The pool was excellent. And, the staff was always willing to help, no problems encountered at all. The location is about a 15 minute walk to the old city, not easy if the heat and sun are factors. Be sure to take along water, and to pace yourself with multiple stops along the way, up and down hills, if you aren't used to such heat. A tip- nearby, in the opposite direction to the old city, is a converted railroad station mall that has options for dining and music on certain nights. As a base for touring, there is a free parking lot across the street from the hotel. Rooms were clean, and the views are memorable. Being built on the side of a hill, the lobby is at the top, with rooms and the pool on lower floors. I would rate this as being $100/night too expensive for the room.

  • Stayed June 2014, travelled with family
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Helpful?
Thank yorikiri_from_nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannan S, Deputy general Manager at Mount Zion Hotel, responded to this review, 22 June 2014
Thank you for having taken the time to write a review. We recently completed refurbishing our guest rooms which included changing the carpet, the mattresses, bed linen, curtains and the lamps and, therefore, we were sorry to read that you felt the rooms were in need of refurbishment. However, factors such as seasonal demand, location and view affect the room rates of a hotel and we believe that during the month of June our rates are reasonable.
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Tel Aviv, Israel
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 June 2014

We stayed for one night for my birthday.
It was a Friday and they agreed to let us check out the next day at 5 in the afternoon on Saturday which is exceptionally kind and made it a long holiday.
The view of the old city is beutiful but most rooms do not enjoy it. The swiming pool is very nice.
Although it is rather expensive, it was worth for a unique birthday celebration.

Room Tip: Try to get a room with a view
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  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
2 Thank R F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannan S, Deputy General Manager at Mount Zion Hotel, responded to this review, 22 June 2014
Thank you for writing a review and for having taken the time to write one. We were delighted to read that you chose to celebrate your birthday at the Mount Zion and that your stay, though short, was an enjoyable one.
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 June 2014

The hotel is in a most beautiful setting with wonderful views of the Old City. Our room was lovely.We chose the hotel because of the pool, as I am a swimmer. Before leaving the UK, a friend told me that I would be unable to swim before 9 am. I always swim before breakfast, so I e-mailed to ask if this would be possible. They said NO. I should have cancelled at that point, but thought they would make some special arrangement for a guest who had come there especially for that facility. All they would do was make an arrangement with a hotel more than 10 mins walk away, whose pool opened at 6.30 a.m( a normal time). Because I had appointments and had to leave before 9, I was hardly able to use the pool at all. I was so unhappy that it made me critical of other things: the breakfast was very ordinary and the bath products were nasty and made in China when they should have been showcasing Dead Sea products. I would never go there again.

Room Tip: Overlooking the Old City
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank SEAL14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannan S, Deputy General Manager at Mount Zion Hotel, responded to this review, 6 June 2014
Thank you for your review which although it clearly addressed your disappointment was quite unfair. You most wisely inquired prior to your arrival if the pool could be opened early each morning instead of 9:00am and received a negative reply. However,after your telephone call the hotel went out of its way to find an alternative arrangement. As you mention,you did not cancel your reservation but chose to stay with us and try on site to change the opening time to suit your personal needs.We maintained our position offering the alternative arrangement instead which we were sorry to read left you unhappy and critical of other things.
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Additional Information about Mount Zion Hotel

Property: Mount Zion Hotel
Address: 17 Hebron Rd, Jerusalem 93546, Israel
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Jerusalem
#10 Romantic Hotel in Jerusalem
#14 Family Hotel in Jerusalem
#16 Luxury Hotel in Jerusalem
#16 Business Hotel in Jerusalem
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mount Zion Hotel 4*
Number of rooms: 137
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Also Known As:
Mount Zion Jerusalem
Hotel Mount Zion
Mount Zion Hotel Jerusalem

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