What can one say about this hotel?
The location is spot on within walking distance of the Jaffa gate and overlooking the walls of the old city with East Jerusalem in the back ground.
The hotel itself is beautiful and the top end accommodation is stunning with dark cool suites off small private green courtyards. Breakfasts are a buffet affair and very ample and delicious.
We went for a family Barmitzvah and this ceremony on the lawn overlooking the walls of the old city was a very lovely and moving event made all the better for the location. The meal the night before (on the Friday after sunset) held in one of the private dining suites was excellent.
But there the plaudits stop I am afraid. The service was truly shocking though out the hotel. Our first room was appalling being small drab and looking out over the back gated (locked) entrance to the grounds. The “minI bar” was just an empty fridge which seemed not to work to well! The air con was also not very effective and Jerusalem in July is hot believe me. We asked for an up grade but the hotel was full – we were going up to Tiberius for a few days and then returning and managed to get an upgrade to a “citadel” room on our return visit which was quite acceptable – lesson - accept nothing less if staying at this hotel!
The pool area is crowded with inadequet numbers of loungers and noisey bar and food service is non- existant (and I am being restrained).
The hotel does not do dinner (rather uninteresting snacks are available in the lobby bar if you can find someone to staff it) but there is a great little restaurant just 3 minutes walk down the road associated with the art house cinema and they do pizzas to die for trust me or a taxi into town will do the trick.
Don’t (and I mean it) use the laundry service they destroy clothes very effectively and compensation seems to be 20 shekels take it or leave it regardless of what was destroyed ( anything white come back yellow and when returned for another go is returned in tatters).
In summary a beautiful hotel in parts but poorly managed I suspect and I am afraid in this day and age the service and standard accommodation is just unacceptable.
Wold we return? Probably if only for the Fawlty Towers experience!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Expedia, Ebookers, Odigeo, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd and Cancelon so you can book your Mount Zion Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Mount Zion Jerusalem
- Hotel Mount Zion
- Mount Zion Hotel Jerusalem