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“Pleasant stay in a convenient location” 4 of 5 bubbles
Review of Golden Walls Hotel

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Golden Walls Hotel
Ranked #47 of 96 Hotels in Jerusalem
Certificate of Excellence
Dundee, United Kingdom
Level Contributor
78 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Pleasant stay in a convenient location”
4 of 5 bubbles Reviewed 6 February 2014

If you want to be near the action then this is the place for you. Cross over the road, go through the Damascus Gate and you are in the vibrant Old City. This hotel was known as The Pilgrims' Palace when I first stayed there over twenty years ago. Once again, I was there with a large group (70) of fellow pilgrims. Despite the number, our rooms were allocated quickly and efficiently and our bags delivered to our rooms. I was given one of the new rooms (315). It was slightly small for a double, but tastefully decorated and provided everything I needed. There is also a lovely roof terrace, excellent to enjoy the late afternoon sun and to "people-watch". The staff were helpful at all times, and the food was tasty, with lots of choice. The "Sultan's Banquet" was great fun! I don't think that I would stay anywhere else in Jerusalem.

Room Tip: 316 and 317 are the newest and bet-appointed.
See more room tips
  • Stayed January 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank s3rjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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208 reviews from our community

Traveller rating
    50
    106
    42
    5
    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Minneapolis, Minnesota
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 10 January 2014

This hotel is located steps away from the Damascus gate and old Jerusalem. The staff was amazingly pleasant, professional and incredibly helpful. While the hotel could probably use an interior update, I found the rooms nice, beds comfortable and free wi-fi was offered. I am also a professional chef and found the food to be flavorful, well-presented and, after traveling throughout Israel, the best hotel food I had. I highly recommend Golden Walls and should I find myself in Jerusalem every again, I will stay here.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JessicaB1121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macclesfield, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 29 December 2013 via mobile

We stayed at The Golden Walls as a party of 25. We were well catered for and the staff very kindly spoke English with us. They were all smart, friendly and professional. The food was excellent, varied, colourful, tasty and fresh. Our room was 'just right', spacious, comfortable and clean. An unpredictable problem of a flickering lightbulb in our bathroom was dealt with promptly. The porters were extremely efficient and a domestic worker was seen whistling as he worked - it must be a good place to work! If I were to say what could be improved, and I'll bet it is on the manager's wish list, it is the tiny lift which can cause delays, even though there is a separate one for the staff so they can 'get on and do'. Nice roof garden, too. A memorable stay in an ideal location near to the city wall!

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Anne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex, UK
Level Contributor
200 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
2 of 5 bubbles Reviewed 4 November 2013

Stayed 1 night as a part of a group. That was more than enough. The rooms are small and the beds are very small. You can't push them together as a table is fixed between them. Bathroom is equally cramped. The dining room is too small for the number of guests. The net effect is a cramped, noisy, claustrophobic experience. Food itself was OK, but not a place to linger. Wi Fi was unreliable, constantly cutting in and out, rendering it useless if you needed to surf the internet.

Service was indifferent. The hotel trades on its position close to the old city. It has no other plus points.

  • Stayed October 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank JohnScott48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 4 November 2013

We stayed here for 6 nights from 23rd October as part of a McCabe Pilgrimage. The hotel was nice enough as we were out most of the days anyway, but on arriving we had no towels in our room. We went to reception 3 times to ask for towels but none materialised. It is pretty poor when you can't shower or bath on your night of arrival after a long journey. The room service was hit and miss, some days it didn't seem that the room had been done at all, other days, wet towels were folded up and put on top of dry towels thereby making them wet. They need decent chambermaids! The food was good and you could not fault that. Would I stay again? Yes as such a handy location.

  • Stayed October 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Jackie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huddersfield, United Kingdom
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 12 October 2013 via mobile

We stayed at the Golden Walls Hotel for six nights as part of a McCabe pilgrimage. There were definite pros and cons.
On the plus side has to be the location as it is directly opposite the old walls with easy access to the city. The food was good and plentiful and the staff were generally friendly and accommodating.
Where the hotel lets itself down is in the quality of the rooms. Apparently there is arefurbishment programme but our room was musty and smelled damp. The room really needed a complete re-decoration and re-fitting as it was not up to basic standards that are expected in the 21st century. Just because we were on a pilgrimage is no excuse to palm us off with sub-standard accommodation. And the simple fact that there are no drink making facilities is really not on. If we had not been part of a tour group we would have checked out after the first night.
Other pilgrim hotels are available in Jerusalem within the same vicinity, and these appeared to be more modern and certainly better maintained.

Stayed October 2013, travelled with friends
Helpful?
3 Thank Parsonknows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level Contributor
118 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 11 October 2013

The hotel is tired and needs investment to upgrade the older rooms to a standard usually found in Tulip Group hotels. Rooms might look out on the street sellers below along with their rubbish and noise from early morning to late evening. Room servicing is somewhat casual at times and essential things like bath plugs missing. There is somewhat noisy air conditioning but it wasn't working in our room - open the window and the loudspeakers of the adjacent mosque bellow out a frequent intervals. Single beds can be narrow. Shower needs better temp control. Good roof garden overlooking the city walls across the dual carriageway, but litter not often cleared away. Good points - the restaurant was fine with a good choice at every meal, but can by busy with 170 guests. Staff are helpful and pleasant. The lift only starts at the first floor so need to negotiate three flights of stairs to reception.

Room Tip: Try and get one of the newer rooms at the SE corner
See more room tips
  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank swhamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Golden Walls Hotel

Property: Golden Walls Hotel
Address: 17 Sultan Suleiman | Damascus Gate, Jerusalem 9761190, Israel
Phone Number:
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#15 Spa Hotel in Jerusalem
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Golden Walls Hotel 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Jerusalem Golden Walls Hotel is located in the center of the Holy City. Located just outside the northern city walls, between Damascus and Herod's Gates, our hotel is within walking distance from the most religious, historic and cultural centers.The Golden Walls Hotel is a family-owned business managed by the Pilgrims Palace Hotels Ltd. The Golden Walls Hotel was built in 1964 and run by the late Dr. Rasheed Nashashibi till 1983. It was then known as the Pilgrims Palace Hotel. The Hotel has undergone major renovations throughout the last 10 years. It was expanded twice. A new building was added to the existing to make the total number of rooms 120. ... more   less 
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Also Known As:
Tulip Inn Jerusalem Golden Walls Hotel Jerusalem
Golden Tulip Jerusalem

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