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“This Former Sheraton needs a little attention”

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Leonardo Plaza Hotel Jerusalem
Ranked #29 of 98 Hotels in Jerusalem
Certificate of Excellence
Pittsburgh PA
Level Contributor
72 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“This Former Sheraton needs a little attention”
4 of 5 bubbles Reviewed 5 January 2012

As In all Israeli Hotels The breakfast was beyond belief...I don't know how anyone can eat more than 10% of the wonderful offerings.

This Hotel, not unlike the Dan chain believes that WiFi should be a big profit center...shame on them!

The sleeping area of our room was quite attractive, but the bathroom was in need of repair. The shower handle came off in the guest's hand, and toilet flushed only sporadically.

I had stayed in this hotel when it was a Sheraton, and it seemed to me that Sheraton did a better job in terms of updating and maintenance

The lobby is attractive, and the staff seemed helpful.

The location is convenient to Ben Yehuda Street (where there are lots of people, lots of shops, restaurants, bars, and coffee places. The old city is walkable from the hotel.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drh3177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,348 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (315)
Date | Rating
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English first
Montreal, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 5 January 2012

The staff are all longtime and very capable and make an otherwise ordinary hotel into a delightful experience. Concierge Ronnie, the Reception staff, are so excellent. We appreciated the housekeeping attention on the 22nd floor herded by Abel, the Head of Housekeeping and a room cleaner called Nisreen. Of course the Plaza is so well situated!

Room Tip: The top 2 floors have balconies with great views on the city of Jerusalem.
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fieldbl00m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 1 January 2012

The Leonardo Plaza Hotel is so ideally located close to the old City, to restaurants and to shops, as to make it the one "go to hotel" in Jerusalem. The staff there is so much a cut above the ordinary. They not only care deeply about their guests, but it shows.
Rooms are delightful with all the amenities one would like to have.
Try to stay at the Leonardo Plaza and you will be thrilled that you did!!!!!!!

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ruth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 29 December 2011

The level of service was terrible.
Between the front desk not being helpful, or waiting on a line for 30 minutes to make a reservation for shabbos meals while four employees just chat as if you dont exist, is inexcusable.
This was the first time staying at this hotel and the last.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed 29 December 2011

We spent 3 nights at this hotel and we were very pleasantly surprised although be prepared that the guests are predominently quite orthodox.

The rooms are well appointed with plenty of cupboard space and pleasant furnishings. The bathrooms are a little small but bright and quite well refurbished. Unfortunately our room was right next to the lifts which beep 5 times each time you call them!

The breakfast buffet was not sumptuous (no smoked salmon) but very adequate with typical Israeli salads, breads and hot dishes. We enjoyed dinner one evening at the fish/milk restaurant which had an excellent choice of dishes which were well prepared and seasoned and reasonably priced.

Service throughout the hotel is a little patchy varying from good to quite poor and at times we saw long lines at the front desk.

The hotel is fairly central and one can easily walk to the old city, Malmilla and Ben Yehuda.

Room Tip: Choose a room away from the elevators.
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  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Limoges, France
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 23 December 2011

Leonardo Plaza Hotel is one of Jerusalem’s finest establishments, at an affordable price! This hotel goes the “extra mile” to personalize their service to the individual customer. Rooms are clean, staff is friendly, courteous, and available when needed! In-room amenities are high-quality. The breakfast buffet is amazing, with dozens of choices to satisfy even the most particular of us! Ask for a high-floor Old City view, there is nothing comparable or more spectacular than to overlook Jerusalem at dawn or at sunset! The hotel’s congenial personnel even maintain follow-up contacts (phone and email) with departed guests when necessary! We definitely will return soon!
Dr. & Mrs. D.N. (France, USA), frequent world travelers

Room Tip: Ask for high-floor Old City view
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 December 2011

The staff at reception, housekeeping and waitstaff in the dining room was extremely courteous, helpful and efficient. The new executive lounge was a welcome addition as was the small gym. The quality and the variety of food served at the breakfast was excellent - probably the best in the city. I would recommend this hotel to all my friends and look forward to my next visit there.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank warren k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Leonardo Plaza Hotel Jerusalem

Property: Leonardo Plaza Hotel Jerusalem
Address: 47 King George Street, Jerusalem 91076, Israel
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Jerusalem
#14 Romantic Hotel in Jerusalem
#17 Business Hotel in Jerusalem
#19 Family Hotel in Jerusalem
#25 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Leonardo Plaza Hotel Jerusalem 5*
Number of rooms: 270
Official Description (provided by the hotel):
If you want a perfect holiday in the Holy City, Leonardo Plaza Jerusalem is the place to be at. Within walking distance from the Independence Park and the Western Wall, Leonardo Plaza Jerusalem is a tranquil island in the heart of the historic city bustling with life. Feel the luxury of Leonardo Plaza Jerusalem: the hotel’s gourmet restaurants offer a unique culinary experience, the swimming pool is comfortable and inviting, and in summer a festive barbecue is held on the terrace of the hotel, which overlooks the Old City. The combination of the holy atmosphere of the Old City with the modern luxury provided by the hotels facilities guarantees you a relaxing and pampering holiday which will be more than perfect. ... more   less 
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Also Known As:
Leonardo Plaza Jerusalem Hotel Jerusalem
Sheraton Jerusalem
Jerusalem Sheraton

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