Employees and management require remedial customer service training. We had a problem with the WiFi service, and the young manager on duty who wears glasses was very rude and arrogant, totally lacking any courtesy or customer service skills. Desk clerks exhibit no smile or courtesy toward guests. We checked out at 4:30 a.m. to make a flight at Ben Gurion, and there was no one on duty at the front desk. I finally tossed the key cards on the desk, and we headed for the door when a heavy set young man sitting with his back to us in a guest chair near the door asked us if we needed help. Well golly! He was the sole desk clerk on duty. I told him we did not need help anymore, and his attitude was typical of employees at this hotel, very bad. I would like to point out one rare exception to the customer no service at this hotel. Mr Eliot Shein was fantastic, a real gentleman, who always treated us like honored guests. Mr Shein is a rare exception at this hotel. Too bad all the employees and managers were not like Mr Shein. WiFi costs U.S. $22 a day, a rip off. There is some sort of executive lounge in the lobby that has computer terminals connected to the internet, but there is some unknown policy about their usage. The lobby restaurant has outrageous prices, and the buffet downstairs costs 200 Shekels per person, that's about U.S. $57 per person, outrageous. We found a grocery store around the corner and a small pizza place across the street that sold food at very reasonable prices. Also, there is an internet cafe next to the pizza restaurant that has very reasonable prices for internet time, about U.S. $2.50 per hour, and the owner was very friendly. Rooms were very hot at night, and the air conditioning is woefully inadequate. In all fairness, I want to compliment housekeeping, as they did a superb job cleaning and restocking our room every day. Also, the breakfast buffet, which our tour company paid for, was very good, and you could eat all you wanted to. We stayed here three nights and not once did any employee or manager ever thank us for our business, with the exception of Mr Shein. A special note to Leonardo Plaza Hotel, please promote Mr Eliot Shein and put him in charge of training your entire staff and management in common courtesy and customer service. I would never stay at this hotel again.
- Official Description (provided by the hotel):
- If you want a perfect holiday in the Holy City, Leonardo Plaza Jerusalem is the place to be at. Within walking distance from the Independence Park and the Western Wall, Leonardo Plaza Jerusalem is a tranquil island in the heart of the historic city bustling with life. Feel the luxury of Leonardo Plaza Jerusalem: the hotel’s gourmet restaurants offer a unique culinary experience, the swimming pool is comfortable and inviting, and in summer a festive barbecue is held on the terrace of the hotel, which overlooks the Old City. The combination of the holy atmosphere of the Old City with the modern luxury provided by the hotels facilities guarantees you a relaxing and pampering holiday which will be more than perfect. ... more less
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- Also Known As:
- Leonardo Plaza Jerusalem Hotel Jerusalem
- Sheraton Jerusalem
- Jerusalem Sheraton