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“Highly Recommended”

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Leonardo Plaza Hotel Jerusalem
Ranked #28 of 99 Hotels in Jerusalem
Certificate of Excellence
1 review
“Highly Recommended”
Reviewed 3 January 2014

My family and I just stayed at the hotel for a week and we were all delighted with the experience. Alex and his front desk team are extraordinarily friendly and helpful. The location is perfect, an easy walk to the old city, Ben Yehuda Street and most sites in the city. The rooms are clean and modern. We had a beautiful view of the old city from our room. The breakfast buffet is the best I have had in any hotel in Israel. We will definitely stay there again when we return to Jerusalem.

  • Stayed December 2013, travelled with family
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Helpful?
Thank ordtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review, 20 November 2015
Dear Guest,

Thank you for taking the time to post a review of our hotel.
I am very happy to see that you enjoyed your stay with us.
The guest experience is very important to our management team, and it is nice to see that our guest enjoy their time with us.
We look forward to hosting you again in the future.
yours,
suzan vaknin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (317)
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English first
Toronto, Canada
2 reviews
Reviewed 3 January 2014

This was our families first time traveling to Isreal. We loved the location of the hotel and the staff helped make our stay special. Our kids (3.5 & 1 year) perticlurally loved the kids space. One staff member went out of her way to make the kids feel right at home, big thanks to Shira! Our oldest is still singing the songs your taughter her;) thanks again and hope to see you next time we stay at the hotel.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
Thank K F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review, 20 November 2015
Dear guest,
My many thanks for your review; it is rewarding to know we succeed in providing superb hospitality .
I will definitely pass your comments to the entire staff.
We look forward to welcoming you back again for many more wonderful experiences.
yours,
suzan vaknin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 January 2014

I was so pleased to find a professional Crew at the guests service department that recommended me warmly with patience some of the fine restaurants in Jerusalem city . Sylvester was a blast. Thank you Leonardo plaza for making a guy from tel aviv feel at home in the old city !

  • Stayed January 2014
    • Value
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Helpful?
Thank Omerchaplin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv District, Israel
1 review
Reviewed 31 December 2013

While at dinner with our 1 year old baby one of the staff members offered to open the play room especially for our child. We didnt expect such individual attention from a major chain of hotels. The girl Maya in the kids club played nicely with Eliya and my husband was able to take pictures to remember this magic moment.

  • Stayed December 2013
    • Value
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Helpful?
Thank dandaeliya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review, 20 November 2015
Dear Guest,

Thank you very much for taking the time to write a review of our hotel.
We are glad that you enjoyed your stay with us, and thank you for your patronage.
It will be our pleasure to host you again in the future.

yours,
suzan vaknin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, Louisiana
1 review
Reviewed 31 December 2013

I wanted to go out on Sylvester and be near enough to town to be able to walk back. I picked the Plaza because of its convent location on king George near Ben yehuda. My friends and I got a room and they let us have an extra cot. That was sweet. Room service hooked us up. Party on Plaza!

  • Stayed December 2013
    • Value
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Helpful?
Thank Theleonardolech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review, 20 November 2015
Dear Guest,

Thank you for taking the time to post a review of our hotel.
I am very happy to see that you enjoyed your stay with us.
The guest experience is very important to our management team, and it is nice to see that our guest enjoy their time with us.
We look forward to hosting you again in the future.
yours,
suzan vaknin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakland, NJ
1 review
Reviewed 31 December 2013

My first visit to Israel in 1983, we stayed in what was then called the Sheraton in Jerusalem. It was clear that the concept of customer service had not yet arrived to the Holy Land. Thankfully on this trip, 30 years later, everywhere we've travelled, it's clear that customer service has arrived; we've been received warmly to hotels we look forward to returning to. Unfortunately, that has not been the case at the Leonardo. Rude staff, no towels, no free wifi anywhere and ridiculously expensive wifi all over the hotel, wait staff that makes us feel like we're in their way at every turn... We were told this hotel was an upgrade; we haven't seen it.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
Thank Joel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakewood, New Jersey
1 review
Reviewed 30 December 2013

I stayed there for a week and had a great experience. The staff was overall very hospitable and pleasant. Breakfast was delicious!! Location is perfect! I stayed most nights on the 20th floor.. that floor is more renovated the 18th wasn't.. bathroom made me a little grossed out but otherwise was ok. Have to pay for wifi and rates are pretty high- that is something that should change after spending so much on each detail including parking a car daily there should be some sort of privileges. Otherwise was a great stay!! Thank you

Room Tip: Ask for 20th floor or above
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Leonardo Plaza Hotel Jerusalem

Property: Leonardo Plaza Hotel Jerusalem
Address: 47 King George Street, Jerusalem 91076, Israel
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Jerusalem
#14 Romantic Hotel in Jerusalem
#17 Business Hotel in Jerusalem
#19 Family Hotel in Jerusalem
#24 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Leonardo Plaza Hotel Jerusalem 5*
Number of rooms: 270
Official Description (provided by the hotel):
If you want a perfect holiday in the Holy City, Leonardo Plaza Jerusalem is the place to be at. Within walking distance from the Independence Park and the Western Wall, Leonardo Plaza Jerusalem is a tranquil island in the heart of the historic city bustling with life. Feel the luxury of Leonardo Plaza Jerusalem: the hotel’s gourmet restaurants offer a unique culinary experience, the swimming pool is comfortable and inviting, and in summer a festive barbecue is held on the terrace of the hotel, which overlooks the Old City. The combination of the holy atmosphere of the Old City with the modern luxury provided by the hotels facilities guarantees you a relaxing and pampering holiday which will be more than perfect. ... more   less 
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Also Known As:
Leonardo Plaza Jerusalem Hotel Jerusalem
Sheraton Jerusalem
Jerusalem Sheraton

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