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Reviews (1,599)
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Reviewed 3 weeks ago via mobile

We stayed here (with a tour group) for three nights. Hotel is spacious, clean, staff friendly.
The elevators are amazing...u push what floor you want and screen will direct you to fastest of 4 elevators. Breakfast and dinner buffets good. They stored our luggage for us in the last day.

Stayed: June 2018, travelled with family
Thank greyhoundmom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded 3 weeks ago

Dear guest,
Thank you so much for investing time to write a review about your stay in our hotel. I am very happy you enjoyed your stay with us.
We are proud to provide the high level of service to our guests, and are very happy you enjoyed your stay with us.
It is very important for us that you have the best experience and that with every stay we will only get better.
We hope to have the pleasure of hosting you again in the near future.
Sincerely yours
Ronit Elispur,
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

First class hotel in the heart of Jerusalem .Servixe always with a smile . They aim to please every guest . Great rates, Great food .a excellent value for the dollar !!! I recommend this hotel over all other hotels in Jerusalem !!! Mr.Blau

Stayed: June 2018, travelled with family
Thank Louis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded 4 weeks ago

Dear Mr. Blau,
Thank you so much for investing time to write a review about your stay in our hotel. I am very happy you enjoyed your stay with us.
We thank you kindly for acknowledging our staff member for their efforts and reliability.
We are proud to provide the high level of service to our guests, and are very happy you enjoyed your stay with us.
As a returning guest it is very important for us that you have the best experience and that with every stay we will only get better.
We hope to have the pleasure of hosting you again in the near future.
Sincerely yours
Ronit Elispur,
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This hotel had it all for my trip. Great location near Mamilla market and truly excellent hotel service! We met Ronit at check in who sent free champagne to us at dinner and made sure we enjoyed ourselves every day of our vacation. Definitely staying here again my next trip to Israel and highly recommend it.

Stayed: June 2018, travelled as a couple
Thank leatallaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded 4 weeks ago

Dear Leatal,
Thank you so much for investing time to write a review about your stay in our hotel. I am very happy you enjoyed your stay with us.
We thank you kindly for acknowledging our staff member for their efforts and reliability.
We are proud to provide the high level of service to our guests, and are very happy you enjoyed your stay with us.
It is very important for us that you have the best experience and that with every stay we will only get better.
We hope to have the pleasure of hosting you again in the near future.
Sincerely yours
Ronit Elispur,
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Stayed in a series of Leonardo properties in Israel while on tour. The hotels are excellent for space and their buffets are very good. But remember, a 5-star in the U.S. is not the same as a 5-star overseas where ratings are based on services offered, not level of luxury. The rooms are very spacious for overseas standards. The housekeeping service is often hit or miss, one day you have coffee in the room (packets) and the next day you don’t, one day you have facecloths and the next day you don’t, just little things like that. They also cater to big tour groups so keep that in mind when looking. Overall, I think it’s a bit overpriced (although it came with our tour package) for what you get. You cannot apply makeup in any of the 3 properties I stayed at (Tiberias, Jerusalem and Tel Aviv) because of the low bathroom lighting. Our waiter deserves a shout out-- Marwan, he was excellent on the two occasions we had him, the others were very hit or miss).

  • Stayed: June 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Kathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded 4 weeks ago

Dear Kathy,
Thank you so much for investing time to write a review about your stay in our hotel. I am very happy you enjoyed your stay with us.
We thank you kindly for acknowledging our staff member for their efforts and reliability.
We are proud to provide the high level of service to our guests, and are very happy you enjoyed your stay with us.
It is very important for us that you have the best experience and that with every stay we will only get better.
We hope to have the pleasure of hosting you again in the near future.
Sincerely yours
Ronit Elispur,
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Nice and clean room, amazing location, delicious food and helpful workers!! :) The best view from room to Old City! If you have a children they have got play room for them so it’s really good for parents to have some free time :) I really recommend!! :)

Stayed: April 2018, travelled with friends
Thank MagdalenaWilanowska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded 4 weeks ago

Dear Magdalena,
Thank you so much for investing time to write a review about your stay in our hotel. I am very happy you enjoyed your stay with us.
We are proud to provide the high level of service to our guests, and are very happy you enjoyed your stay with us.
It is very important for us that you have the best experience and that with every stay we will only get better.
We hope to have the pleasure of hosting you again in the near future.
Sincerely yours
Ronit Elispur,
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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