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“Nice stay in nice location”

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Dan Panorama Jerusalem
Ranked #28 of 100 Hotels in Jerusalem
Certificate of Excellence
Reviewed 26 October 2013

I stayed here for several weeks for work and found the experience quite positive. The room was large and the bed was comfortable. My room came with a rather odd-looking refrigerator that nevertheless did the job of keeping my food cold.

The breakfast in the morning was good, though usually quite crowded. Indeed, the lobby itself always seemed to be crowed with people and negotiating through throngs of people to get to the elevators was often annoying.

The bar was good for relaxing after work, though the spirits seem to have been wildly overpriced. The staff was friendly.

One ridiculous issue is the wifi. In the lobby area it is free, but in the rooms an outsider vendor charges over $20 a day. One work-around is to use a partner such as Boingo where you get a month of wifi for $35, and up to two devices can use the account. If you're staying for more than a few days, it's worth it to do that. Even then, though, the service was spotty; some mornings I could log on without issue, and other mornings it was just impossible.

Lastly, the location was very good. It is a short walk to the Old City, and nearby are some restaurants and shops.

  • Stayed: October 2013, travelled on business
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1  Thank Lance A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this reviewResponded 30 October 2013

Dear Lance A,

Thank you for sharing your lovely review of your recent stay with us, here at the Dan Panorama Jerusalem; your comments are most graciously appreciated.
We are happy to learn that you enjoyed the hotel’s hospitality and amenities, especially breakfast buffet and bar; our teams work hard to provide our guests with memorable experiences so I will be sure to share your kind words and more constructive feedback.
We'd hope you'll be returning and as such advise to join the e-dan club; not only do members receive great deals and discounts throughout the chain but also an hour a day of free wifi in your room.
Many thanks for the time being,
Sincerely,

Natalie Shalom
Guest Relation Manager

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813 - 819 of 1,764 reviews

Reviewed 24 October 2013

My husband and I were in Jerusalem for our son's wedding and booked rooms for ourselves and several relatives. The staff did whatever they could to make the visit go smoothly, like giving us rooms in the same area, getting us checked in early when possible so we could get some rest after the long flight, inquiring frequently about our comfort, but most especially, when one of our guests needed medical attention, the staff was there for us as if they were family. Very warm and caring.
We had a family banquet one night in a private dining room and the food, wine and especially the service were really first-rate and attentive, without being intrusive.
The hotel is large enough to provide services we required, such as hairdresser, pool, etc. but still felt homey and personal. Rooms were clean and the chambermaid was quick to do up the room as soon as we needed. A nice non-minibar fridge was handy for keeping drinks. An ice machine on the floor would have been nice, but the bartender downstairs was happy to give us ice to bring upstairs.

  • Stayed: October 2013, travelled with family
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1  Thank Annettewolfsteinjose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this reviewResponded 30 October 2013

Dear Annettewolfsteinjose,
Thank you so much for your lovely feedback following your recent stay with us, here at the Dan Panorama Jerusalem; it means the world to us that we helped in making this special trip to Jerusalem so memorable.
The team constantly aim to ensure the comfort and enjoyment of all our guests, particularly ones celebrating such special occasions, so I will be sure to share your kind words with the whole team; it is comments such as these that make it all worthwhile.
We're all wishing you a fond and hearty mazal tov and looking forward to celebrating further family milestones with you in the future,
with best regards,
Natalie Shalom
Guest Relations Manager

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Reviewed 22 October 2013

Overall it was a great experience. My room (single room) was clean, comfortable, nicely decorated, great bathroom. At breakfast time the restaurant was a bit chaotic with all the groups having breakfast at the same time. Otherwise the staff was friendly, check-in and out was fast and easy. Would recommend to my friends.

  • Stayed: October 2013, travelled solo
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Thank Catlady564
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this reviewResponded 30 October 2013

Dear Catlady564,

Thank you so much for taking the time to post about your experiences of your recent stay with us, here at Dan Panorama Jerusalem.
Looking forward to welcoming you back for another great experience, soon.

With regards
Natalie Shalom
Guest Relations Manager

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Reviewed 21 October 2013

I must start by saying that I had been looking at Trip Advisor reviews for this hotel for some time before we booked. The reviews were OK, but all had some problems. Then in about August there were a number of stellar reviews, many from first time reviewers, which made me think that the reviews were fake or were solicited by the hotel. So I came to the hotel with a healthy dose of skepticism about our stay. (A family group was using the hotel, so we had to stay there).

I have to say that I was pleasantly surprised by the hotel. It was very clean, and the service was quite good. And the included breakfast was the best, in terms of quality and variety of food, of any hotel breakfast I've ever had. Having said that, though, I had several problems with the hotel. In particular, the room, and especially the bathroom, was small. And we were upgraded to a room on the executive floor (albeit without access to the executive lounge)! Given the size of the executive floor room, I would imagine that the standard size room would be unacceptably small. Therefore, I would recommend that guests get a deluxe room if they are staying here.

Other negatives: Although there is free wifi in the lobby area of the hotel, which is a large area that is quite comfortable to sit in, everyone I spoke to had some problems connecting to it, on a repeated basis, and it seemed like the staff at reception were frequently helping people with this. Not a big deal, but an annoyance. More importantly, for me, was the location. Although it is about a 20-30 minute walk to the Old City, that walk could be quite unpleasant during the summer, when it is hot. I think that being close to the Old City, so that one could go there whenever one had even a few minutes of free time, would be preferable. At the same time, I realize that hotels in Israel are extremely expensive compared to hotels in other places in Europe, so one has to weigh the convenience of an Old City location with the cost. Quite simply, if the choice is a deluxe room at the Dan Panorama for $250, compared to a $500 room at a 4 star hotel at the Old City, I would choose the Dan Panorama, knowing that I would be taking more taxis (which are plentiful), and that I would not be getting a luxury hotel experience. The hotel is fine, just not great.

Room Tip: Get a deluxe room to get something with adequate size.
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  • Stayed: October 2013, travelled as a couple
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1  Thank Gornie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this reviewResponded 29 October 2013

Dear Gornie,
Thank you for taking the time to share this feedback following your stay; comments from our guests are invaluable for our development.
Throughout the hotel every effort is made to ensure the highest levels of housekeeping and guest experience at all times, so I thank you for the kind words regarding cleanliness, service and the best hotel breakfast you're experienced.
Moreover, the more constructive feedback will be reviewed and attention will be paid where need be; thank you for highlighting these areas to us. Furthermore, I can reassure you that it is our guests only who review and comment on their stay with us as they are always encouraged to do so.

Since the location and style of hotel seemed to please you, we'd hope to have another opportunity to welcome you back in the near future for a renewed and improved impression.
With best regards,
Natalie Shalom
Guest Relations Manager

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Reviewed 20 October 2013

The Rooms were clean and the staff was very friendly and helpful. The lobby was a nice place for groups to gather. The proximity to Old Town was marvelous and there were so many great restaurants and shops in walking distance. We all really enjoyed the rooftop pool and the breakfasts were tasty and had a wide variety of items to eat.

  • Stayed: March 2013, travelled with family
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Thank Megster4490
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this reviewResponded 29 October 2013

Dear Megaster4490,

Thank you so much for your lovely feedback following your recent stay with us, here at the Dan Panorama Jerusalem.
Throughout the hotel, it is our constant aim to ensure the comfort and enjoyment of all our guests, so I will be sure to share your kind words with the whole team as it is comments such as these that make it all worthwhile.
Looking forward to welcoming you back at your next opportunity, theres still so much to see!
With regards,
Natalie Shalom
Guest Relations Manager

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Reviewed 15 October 2013

Room was very clean and neat, although wifi was pricy at the room it was free in the lobby area,
great location, close to the old city. Breakfast was always lovely with a wide variety of local foods.
But the thing that made this trip so amazing for me and my fiance was the friendly and welcoming attitude of the staff. Special thanks to a few that went out of their way to make us so appreciative:

Mazal the receptionist, big welcoming smile whenever she saw us, and a great person to chat with whenever we approached.

Anton the night manager, arranged the most romantic night a couple could ever hope of, on his own initiative, at the top floor balcony. Candles, wine and fruits and an awesome view of the old city. Big ups to you sir!

Ruben the bellman, who doubled as a concierge, great tips for great sites and restaurants!

If you're ever in Jerusalem, this is definitely the place to stay in!

  • Stayed: July 2013, travelled as a couple
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1  Thank Scott d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this reviewResponded 29 October 2013

Dear Scott d,

How lovely to read your review, thank you so much for taking the time to share your thoughts. It is always great to know when guests notice the finer details regarding our professional and polite staff, rooms and wonderful food. We will be sure to pass on your kind words to Mazal, Anton and Ruben as it is comments such as these that make the hard work all worthwhile.

Looking forward to the next opportunity to welcome you.

with regards,
Natalie Shalom
Guest Relations Manage

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Reviewed 11 October 2013

Like most 4 star hotels this place has all the amenities including a spa (which I did not utilize). As with the Dan Panorama in Tel Aviv the bathroom needed some updating with a real blow dryer and a 1/2 glass shower door that is sealed better. Free wifi only in the lobby so that gets pretty crowded at night. We asked the concierge a lot of questions about directions and recommendations for things to do on Shabbat. They were very nice and patient. I would stay there again. About 15 minute walk to Ben Yahuda street and 20-25 to Jaffa Gate/Tower of David, depending on how fast you walk.

Room Tip: The floors are long so depending on how much you want to walk you might want to be near an elevator...
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  • Stayed: October 2013, travelled with family
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Thank DebbieNYC1075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this reviewResponded 16 October 2013

Dear DebbieNYC1075,

Thank you so much for taking the time to post your review of your recent stay with us, here at Dan Panorama Jerusalem.
Looking forward to welcoming you back for another relaxing time, soon.

With regards
Natalie Shalom
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dan Panorama Jerusalem

Address: 39 Keren ha-Yesod, Jerusalem 9418823, Israel
Phone Number:
Region: Israel > Jerusalem District > Jerusalem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Jerusalem
#13 Business Hotel in Jerusalem
#14 Family Hotel in Jerusalem
#20 Luxury Hotel in Jerusalem
Price Range: £133 - £224 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dan Panorama Jerusalem 4.5*
Number of rooms: 292
Official Description (provided by the hotel):
The Dan Panorama Jerusalem Hotel is centrally located in the new part of the city, within easy reach of modern Jerusalem's lively center, theatres, shops and businesses, whilst it is still within walking distance of Jerusalem's major historic sites and the fascinating Old City. Our Jerusalem Hotel's prime location makes it a very convenient base for a family holiday or for business guests and the hotel offers a range of conference and convention facilities. ... more   less 
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Also Known As:
Dan Panorama Jerusalem Hotel Jerusalem
Jerusalem Dan Panorama Hotel
Dan Panorama Hotel Jerusalem

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