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Traveller rating
1,519
756
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67
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Reviewed 29 August 2019 via mobile

Enjoyed our ten day stay at this hotel with several members of our family for a bat mitzva celebration. Location, food and customer service were good and ideal for all ages in our party! Staff was genuinely interested in our feedback and ensuring our stay was a great one.

Date of stay: August 2019
Trip type: Travelled with family
Thank beachbabyNewYork
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
natalie s, Guest Relations Manager at Dan Panorama Jerusalem, responded to this reviewResponded 30 August 2019

Dear beachbabyNewYork

Mazal Tov for the Bat Mitzvah.
Thank you so much for your review following your return trip in Jerusalem.
I was so happy to read how much you enjoyed our service.
We will look forward to our next opportunity to have you as our guest here in Jerusalem.

Sincerely,
Natalie Shalom
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2019

Food good, showers nice. Everything was clean. The rooms and common areas were attractive. The climate/temperature was consistently comfortable, Staff was for the most part courteous. A pleasures stay at Dan Panorama Jerusalem.

Date of stay: August 2019
    • Location
    • Sleep Quality
    • Service
Thank drosenfeldlcsw
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
natalie s, Guest Relations Manager at Dan Panorama Jerusalem, responded to this reviewResponded 30 August 2019

Dear drosenfeldlcsw,

Thank you for taking the time to leave a review of your recent stay at the Dan Panorama Jerusalem. I was beyond thrilled to hear you enjoyed your stay .

Again, thank you for the kind review and we look forward to welcoming you back soon.

Sincerely,

Natalie Shalom
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2019

We arrived Tuesday evening to a pleasant room with a few minor issues met up with Natalie Wednesday morning and she went out of her way to fix everything in just a few minutes WOW
She even offered to change the room but it was not necessary
Amazing quick and friendly service
Thank you

Date of stay: August 2019
Trip type: Travelled as a couple
Thank Chaim W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
natalie s, Guest Relations Manager at Dan Panorama Jerusalem, responded to this reviewResponded 29 August 2019

Dear zeke2018,

What a magnificent review! Thank you for sharing your experience on TripAdvisor.
I am thrilled you enjoyed the service I provide. Again, thank you for choosing stay at The Dan Panorama Jerusalem Hotel. I hope to welcome you back soon!

Sincerely,

Natalie Shalom
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2019

Room was clean and spacious. Got the eDan gift and fruits in the room. Received Newspaper (JPost) in the morning. Good service overall. Parking is a must in Jerusalem, and very convenient. Location is excellent.

Date of stay: August 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank mizyg101
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
natalie s, Guest Relations Manager at Dan Panorama Jerusalem, responded to this reviewResponded 28 August 2019

Dear mizyg101,

Thank you for taking the time to leave a review of your recent stay at the Dan Panorama Jerusalem. I was beyond thrilled to hear you enjoyed your stay .

Again, thank you for the kind review and we look forward to welcoming you back soon.

Sincerely,

Natalie Shalom
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2019

The dining staff is lovely and food is quite good. Other than that staff was surly, unhelpful. Pool is small, crowded, lobby dark, Rooms so so. Overall the rude treatment of the front desk staff makes this a hotel I would not return to.

Date of stay: August 2019
Trip type: Travelled with family
Thank TLCgrandma
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
natalie s, Guest Relations Manager at Dan Panorama Jerusalem, responded to this reviewResponded 28 August 2019

Dear TLCgrandma,

Thank you for taking the time to provide a review of your experience at the Dan Panorama Jerusalem hotel. First of all, I hope you will accept my apology that you had a negative experience with us. Obviously, it is always our goal to exceed our guest's expectations and to help them create a great memory of their time at our hotel. We failed to do that for you and I am sincerely sorry.

I hope that you will give us another chance in the future to show you the level of service that we are most known for. But, if nothing else, I want to thank you again for providing your candid feedback and for staying with us.

Best wishes,
Natalie Shalom
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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